Call Center Representative Jobs in Sacramento, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Representative - Greater Sacramento - Remote
- Gainwell Technologies
- Sacramento, CA
- 1 day ago
- Sacramento, CA
- 1 day ago
Summary As a Bilingual Call Center Representative, you will provide high-quality customer support while creating positive member experiences....
RemoteOverview OVERVIEW: The Customer Service Agent is responsible for providing all guests will accurate and timely information, running daily reports, handling guest transactions, guest requests,...
In PersonCollections Call Center Representative
- Pacific Staffing
- Sacramento, CA
- 2 days ago
- Sacramento, CA
- 2 days ago
Collections Call Center Representative Sacramento, CA 95826 Posted: 05/26/2026 Job Number: 1717399 JOB DESCRIPTION We are seeking an experienced Collections Call Center Representative to support one...
In PersonTrustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building...
In PersonBilingual Members & Providers Call Center Agent- Roseville, CA- Hybrid
- Gainwell Technologies
- Roseville, CA (16 miles from Sacramento, CA)
- 7 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 7 days ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll...
HybridWe are looking for a Part Time Call Center Agent in the Natomas area-multiple positions available! This role is part time (4-6 hour shift varies) Days: Monday-Friday & Saturdays (Sunday off) No...
In PersonQualifications Medical terminology required; Working knowledge of computerized registration; If multilingual, must demonstrate proficient oral and written skills in English and second language,...
In Person- RC Willey Home Furnishings
- Roseville, CA (16 miles from Sacramento, CA)
- 22 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 22 days ago
Call Center Customer Service Location California Warehouse - RDC | RC Willey 10000 Alantown Dr #110 Roseville, CA 95678 Hours Full-Time Starting Wage $18.00 per hour Description Call Center...
In PersonBilingual Patient Call Center Representative (English/Spanish)
- SALUDOS HISPANOS
- Rocklin, CA (20 miles from Sacramento, CA)
- 30+ days ago
- Rocklin, CA (20 miles from Sacramento, CA)
- 30+ days ago
Bilingual Patient Call Center Representative (English/Spanish) Luna Physical Therapy Job Category Healthcare Overview Description Established in 2018, Luna has swiftly emerged as the nation's leading...
RemoteBilingual - Medical Customer Service/ Call Center Rep (Local-REMOTE)
- SALUDOS HISPANOS
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 30+ days ago
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 30+ days ago
Bilingual - Medical Customer Service/ Call Center Rep (Local-REMOTE) Amerit Consulting Inc. Job Category Customer Service Overview Description Position: Bilingual - Medical Customer Service/ Call...
HybridResponds to and resolves routine telephone calls from clients and bank employees concerning client accounts and client account-related services in accordance with established policies, procedures...
HybridClient Support Specialist - Greater Sacramento, CA Area (REMOTE)
- Fidelity Investments
- Roseville, CA (16 miles from Sacramento, CA)
- 45+ days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
RemoteClient Support Specialist - Greater Sacramento, CA Area (REMOTE)
- Fidelity
- Sacramento, CA
- 90+ days ago
- Sacramento, CA
- 90+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Sacramento,...
In PersonDemographic Data for Sacramento, CA
Moving to Sacramento, CA? Find some basic demographic data about Sacramento, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Sacramento, CA
Highest Education Level
Call Center Representatives in Sacramento, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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