Call Center Representative Jobs in Sacramento, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Overview K-Designers Home Remodeling Leader - Call Center Representative Are you looking for the opportunity to earn Full-time Pay in just Part-time Hours?...
Job Details Job Location : 118 - Rancho Cordova Health Center - Sacramento, CA Salary Range : Undisclosed Description Call Center Representative Department: Patient Services Location: RCH Reports to...
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : This role is remote in California M-F 8:30AM-5PM PST Hybrid in Franklin TN M-F 6:50 am to 3:20pm CST...
Remote WorkOverview OVERVIEW: The Customer Service Agent is responsible for providing all guests will accurate and timely information, running daily reports, handling guest transactions, guest requests,...
Senior Contact Center Representative - Business Banking Support
- Sacramento, CA
- 16 days ago
- Sacramento, CA
- 16 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkSr Email/Chat Contact Center Representative - Banking Support
- Sacramento, CA
- 16 days ago
- Sacramento, CA
- 16 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Contact Center Representative - Banking Support
- Sacramento, CA
- 16 days ago
- Sacramento, CA
- 16 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkCare Center Representative (Call Center Representative FT with Varied Schedule)
- Roseville, CA (16 miles from Sacramento, CA)
- 20 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 20 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Call Center Customer Service REP
- Mather, CA (11 miles from Sacramento, CA)
- 22 days ago
- Mather, CA (11 miles from Sacramento, CA)
- 22 days ago
HVAC or similar industry experience Experience with creating work orders for service requests or any experience with work orders 3-5 years data entry and call center experience or Administration experience...
We are looking for a Part Time Call Center Agent in the Natomas area-multiple positions available! This role is part time (4-6 hour shift) Days: Monday-Friday & Saturdays (Sunday off) No Quotas!...
- Rocklin, CA (20 miles from Sacramento, CA)
- 26 days ago
- Rocklin, CA (20 miles from Sacramento, CA)
- 26 days ago
. - Call center experience (highly preferred) - 1-2 years of customer service experience (fast-paced environment) - Must have 1 year of recent sales experience. - Proven ability to upsell services or...
Call Center Representative America's Dream HomeWorks, one of the fastest-growing names in the acrylic bath remodeling industry, is seeking a talented Call Center Representative to join our team in the...
Demographic Data for Sacramento, CA
Moving to Sacramento, CA? Find some basic demographic data about Sacramento, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Sacramento, CA
Highest Education Level
Call Center Representatives in Sacramento, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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