Call Center Representative Jobs in Sacramento, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are you a natural problem solver with a...
Call Center Customer Service REP
- Mather, CA (11 miles from Sacramento, CA)
- 2 days ago
- Mather, CA (11 miles from Sacramento, CA)
- 2 days ago
HVAC or similar industry experience Experience with creating work orders for service requests or any experience with work orders 3-5 years data entry and call center experience or Administration experience...
We are looking for a Part Time Call Center Agent in the Natomas area-multiple positions available! This role is part time (4-6 hour shift) Days: Monday-Friday & Saturdays (Sunday off) No Quotas!...
Bilingual Call Center Representative - Greater Sacramento - Remote
- West Sacramento, CA (2 miles from Sacramento, CA)
- 2 days ago
- West Sacramento, CA (2 miles from Sacramento, CA)
- 2 days ago
Summary As a Bilingual Call Center Representative - Greater Sacramento - Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health...
Remote WorkBilingual Call Center Representative - Greater Sacramento - Remote
- Sacramento, CA
- 4 days ago
- Sacramento, CA
- 4 days ago
Summary As a Bilingual Call Center Representative - Greater Sacramento - Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health...
Remote WorkBilingual Call Center agent Remote Sacramento area, CA
- West Sacramento, CA (2 miles from Sacramento, CA)
- 4 days ago
- West Sacramento, CA (2 miles from Sacramento, CA)
- 4 days ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll...
Remote WorkClient Support Specialist - Greater Sacramento, CA Area
- Folsom, CA (19 miles from Sacramento, CA)
- 4 days ago
- Folsom, CA (19 miles from Sacramento, CA)
- 4 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Rocklin, CA (20 miles from Sacramento, CA)
- 6 days ago
- Rocklin, CA (20 miles from Sacramento, CA)
- 6 days ago
. - Call center experience (highly preferred) - 1-2 years of customer service experience (fast-paced environment) - Must have 1 year of recent sales experience. - Proven ability to upsell services or...
Bilingual Call Center Representative - Greater Sacramento Only - Remote
- Sacramento, CA
- 7 days ago
- Sacramento, CA
- 7 days ago
Summary As a Bilingual Call Center Representative at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members...
Remote WorkBilingual Call Center agent Remote Sacramento area, CA
- Sacramento, CA
- 7 days ago
- Sacramento, CA
- 7 days ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll...
Remote WorkJob Details Job Location : 118 - Rancho Cordova Health Center - Sacramento, CA Salary Range : Undisclosed Description Call Center Representative Department: Patient Services Location: RCH Reports to...
Care Center Representative (Call Center Representative Bilingual
- Roseville, CA (16 miles from Sacramento, CA)
- 29 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 29 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Overview K-Designers Home Remodeling Leader - Call Center Representative (Evening Shift) Are you looking for the opportunity to earn Full-time Pay in just Part-time Hours?...
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- Sacramento, CA
- 45+ days ago
- Sacramento, CA
- 45+ days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkCall Center Representative/Appointment Setter
- Sacramento, CA
- 60+ days ago
- Sacramento, CA
- 60+ days ago
Previous cold calling or call center experience. Working knowledge of MS Office and GOLD MINE (or similar CRM software)....
Demographic Data for Sacramento, CA
Moving to Sacramento, CA? Find some basic demographic data about Sacramento, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Sacramento, CA
Highest Education Level
Call Center Representatives in Sacramento, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Driving
- Negotiation
- Punctual
- Typing
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Team Building
- Microsoft PowerPoint
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »