Customer Service Manager Jobs in Riverside, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- City of Moreno Valley
- Moreno Valley, CA (11 miles from Riverside, CA)
- 1 day ago
- Moreno Valley, CA (11 miles from Riverside, CA)
- 1 day ago
It is further distinguished from the Customer Service Manager, who has overall managerial responsibility for customer service operations, budget administration, policy development, and division-wide...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Colton, CA (6 miles from Riverside, CA)
- 2 days ago
- Colton, CA (6 miles from Riverside, CA)
- 2 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeManager, Customer Care & Technical Services - The Toro Company
- Toro
- Riverside, CA
- 2 days ago
- Riverside, CA
- 2 days ago
The Toro Company has an opening at its office in Riverside, California, for a Manager, Customer Care & Technical Service position. What Will You Do? Manage specific product categories to maintain...
In Person- PrideStaff
- San Bernardino, CA (9 miles from Riverside, CA)
- 4 days ago
- San Bernardino, CA (9 miles from Riverside, CA)
- 4 days ago
Pridestaff is currently seeking a Customer Care Coordinator for a call center located in San Bernardino, CA. This is temporary position lasting about 5 to 6 months with the possibility of being...
In PersonStore - LA-RIVERSIDE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- TJX
- Chino, CA (15 miles from Riverside, CA)
- 13 days ago
- Chino, CA (15 miles from Riverside, CA)
- 13 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In PersonCustomer Service Lead RV, CA Job 207.26
- Dunn-Edwards Corporation
- Colton, CA (6 miles from Riverside, CA)
- 21 days ago
- Colton, CA (6 miles from Riverside, CA)
- 21 days ago
$20.00 - $27.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
In Person- CRST The Transportation Solution, Inc.
- Perris, CA (15 miles from Riverside, CA)
- 30+ days ago
- Perris, CA (15 miles from Riverside, CA)
- 30+ days ago
Ready to Deliver Exceptional Service? Join CRST as a Customer Service Coordinator supporting Whirlpool, one of the world's leading home appliance brands. If you're a strong communicator with a...
In Person- ResourceMFG
- Corona, CA (13 miles from Riverside, CA)
- 30+ days ago
- Corona, CA (13 miles from Riverside, CA)
- 30+ days ago
Customer Service Coordinator (Manufacturing) Join our fast-paced manufacturing team and keep operations running smoothly. You'll handle customer communication, order processing, SAP data entry,...
In PersonCustomer Service Supervisor - Onsite Conveyor Maintenance
- Honeywell
- Perris, CA (15 miles from Riverside, CA)
- 45+ days ago
- Perris, CA (15 miles from Riverside, CA)
- 45+ days ago
As a Customer Service Supervisor for Onsite Conveyor Maintenance here at Honeywell, you will play a crucial role in overseeing and managing the customer service operations for conveyor maintenance...
In PersonCustomer experience manager 1390
- Five Below, Inc.
- Riverside, CA
- 45+ days ago
- Riverside, CA
- 45+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Customs Goods LLC
- Fontana, CA (7 miles from Riverside, CA)
- 45+ days ago
- Fontana, CA (7 miles from Riverside, CA)
- 45+ days ago
Objective: In this role, the Customer Service Supervisor/Manager provides a high level of customer service to internal and external customers by demonstrating prompt, and thorough attention to...
In Person- Esri
- Redlands, CA (13 miles from Riverside, CA)
- 60+ days ago
- Redlands, CA (13 miles from Riverside, CA)
- 60+ days ago
Overview Use your leadership and customer service expertise to empower a team that delivers exceptional experiences. As Customer Service Team Lead, you'll guide a high-performing group of Customer...
In Person1 X Key Account Customer Relationship Manager- Claremont: WC
- Rentokil Initial
- Claremont, CA (21 miles from Riverside, CA)
- 60+ days ago
- Claremont, CA (21 miles from Riverside, CA)
- 60+ days ago
The aim of the role is to retain and grow business by owning sales, support and service relationships for nominated customer accounts. The KACRM will act as a "conduit" to key touch points in the...
In Person- Perimeter Solutions
- Rancho Cucamonga, CA (16 miles from Riverside, CA)
- 90+ days ago
- Rancho Cucamonga, CA (16 miles from Riverside, CA)
- 90+ days ago
Apply Job Type Full-time Description The Customer Service Lead supports the daily execution of customer service activities to ensure accurate and timely processing of retardant orders and related...
In PersonDemographic Data for Riverside, CA
Moving to Riverside, CA? Find some basic demographic data about Riverside, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Riverside, CA
Highest Education Level
Customer Service Managers in Riverside, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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