Call Center Representative Jobs in Riverside, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Provider Call Center Representative
- Rancho Cucamonga, CA (16 miles from Riverside, CA)
- 18 hours ago
- Rancho Cucamonga, CA (16 miles from Riverside, CA)
- 18 hours ago
Join our dynamic team as a Provider Call Center Representative at IEHP!...
Collections Call Center Agent- REMOTE AIG Collections compensation: $2,800.00 - $5,500.00 per month employment type: experience level: mid level job title: Collections Call Center Agent- REMOTE...
Remote WorkCall Center Representative/IESBDC (UEC)
- San Bernardino, CA (9 miles from Riverside, CA)
- 14 days ago
- San Bernardino, CA (9 miles from Riverside, CA)
- 14 days ago
Typical Activities Under minimal supervision of the Director, the Call Center Representative will work independently to: Maintain MIS and EDMIS System and act as technical support for Centers Respond...
Call Center Representative/IESBDC (UEC) California State University, San Bernardino
- San Bernardino, CA (9 miles from Riverside, CA)
- 14 days ago
- San Bernardino, CA (9 miles from Riverside, CA)
- 14 days ago
Call Center Representative/IESBDC (UEC) California State University, San Bernardino Job no: 550446 Work type: Auxiliary Location: Southern California|San Bernardino - San Bernardino Campus Categories...
- Chino, CA (15 miles from Riverside, CA)
- 15 days ago
- Chino, CA (15 miles from Riverside, CA)
- 15 days ago
Are you ready to deliver top-notch customer service while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same. Coordinate airbags...
Demographic Data for Riverside, CA
Moving to Riverside, CA? Find some basic demographic data about Riverside, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Riverside, CA
Highest Education Level
Call Center Representatives in Riverside, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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