Customer Service Manager Jobs in Los Angeles, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At Homewatch CareGivers' our Mission Statement is to preserve dignity, protect independence, and provide peace of mind to our clients and their loved ones by providing exceptional home care. We...
un Customer Service-Admin Assistant (palms) Miller & Desatnik Management MOTOR near PALMS compensation: TBD employment type: experience level: entry level job title: Customer Service-Admin...
- Anaheim, CA (18 miles from Los Angeles, CA)
- 3 days ago
- Anaheim, CA (18 miles from Los Angeles, CA)
- 3 days ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
Customer Service Supervisor, Retail Banking (Harbor City, CA)
- Harbor City, CA (12 miles from Los Angeles, CA)
- 4 days ago
- Harbor City, CA (12 miles from Los Angeles, CA)
- 4 days ago
Salary Range: $23.27 - $34.90 ( Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards. ) Posting Date: June 26,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Los Angeles, CA
- 4 days ago
- Los Angeles, CA
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Lead - Part-Time
- Cerritos, CA (12 miles from Los Angeles, CA)
- 7 days ago
- Cerritos, CA (12 miles from Los Angeles, CA)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Warehouse Customer Service Team Lead
- Carson, CA (10 miles from Los Angeles, CA)
- 7 days ago
- Carson, CA (10 miles from Los Angeles, CA)
- 7 days ago
Warehouse Customer Service Team Lead Shift/Schedule: Schedule Details: Mon-Friday 8am-4:30pm Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com! Find your future at...
Customer Experience Manager compensation: $20-$30/hour (Part-time) We're looking for a warm, proactive, and customer-obsessed Customer Experience Manager to ensure every client interaction is...
PT Customer Experience Manager
- La Habra, CA (16 miles from Los Angeles, CA)
- 8 days ago
- La Habra, CA (16 miles from Los Angeles, CA)
- 8 days ago
Store - LA-LA HABRA, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Lead CA, Job 368.25
- Mission Hills, CA (23 miles from Los Angeles, CA)
- 11 days ago
- Mission Hills, CA (23 miles from Los Angeles, CA)
- 11 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Sr. Customer Success Manager, Media & Entertainment
- Los Angeles, CA
- 11 days ago
- Los Angeles, CA
- 11 days ago
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content,...
Customer Service Lead CA, Job 367.25
- Placentia, CA (23 miles from Los Angeles, CA)
- 11 days ago
- Placentia, CA (23 miles from Los Angeles, CA)
- 11 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Customer Service Administrator
- Buena Park, CA (16 miles from Los Angeles, CA)
- 12 days ago
- Buena Park, CA (16 miles from Los Angeles, CA)
- 12 days ago
Service Manager to support our Customers, Customer Service and Sales teams....
Client Service Manager, (Professional Revenue Cycle) Cedars-Sinai Medical Center
- Los Angeles, CA
- 12 days ago
- Los Angeles, CA
- 12 days ago
Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was tied for #1 in California in U.S. News & World Report's "Best Hospitals 2024-25" rankings, and it's all...
Retail Manager - Customer Experience Manager (Part Time)
- City of Industry, CA (12 miles from Los Angeles, CA)
- 13 days ago
- City of Industry, CA (12 miles from Los Angeles, CA)
- 13 days ago
Store - LA-WALNUT, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Los Angeles, CA
Moving to Los Angeles, CA? Find some basic demographic data about Los Angeles, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Los Angeles, CA
Highest Education Level
Customer Service Managers in Los Angeles, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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