Customer Service Manager Jobs in Los Angeles, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Global Customer Service Manager (f/m/d)
- Freudenberg
- City of Industry, CA (12 miles from Los Angeles, CA)
- 19 hours ago
- City of Industry, CA (12 miles from Los Angeles, CA)
- 19 hours ago
Working at Freudenberg: We will wow your world! Responsibilities: Lead and manage the customer service team handling B2B customers; manage order to cash process Oversee order management, pricing...
In PersonPart Time Customer Experience Manager
- Michaels
- Brea, CA (21 miles from Los Angeles, CA)
- 1 day ago
- Brea, CA (21 miles from Los Angeles, CA)
- 1 day ago
Store - La Brea, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Astrophysics
- City of Industry, CA (12 miles from Los Angeles, CA)
- 1 day ago
- City of Industry, CA (12 miles from Los Angeles, CA)
- 1 day ago
Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical...
In PersonReceptionist/Front Desk/Client Service Manager
- El Segundo, CA (9 miles from Los Angeles, CA)
- 3 days ago
- El Segundo, CA (9 miles from Los Angeles, CA)
- 3 days ago
NAIL GARDEN Looking for a friendly, energetic, customer service oriented, professional seeking a position as a receptionist in a very popular, high-end, fast paced and extremely reputable Nail Spa...
In Person- PennyMac
- Pasadena, CA (13 miles from Los Angeles, CA)
- 3 days ago
- Pasadena, CA (13 miles from Los Angeles, CA)
- 3 days ago
monitoring tools/software Demonstrated success with pipeline management Financial Services and mortgage industry experience required Strong understanding of applicable Federal, State and Local mortgage...
In PersonCustomer Service Manager with Consumer Packaged Goods(CPG)
- Accede LLC
- Brea, CA (21 miles from Los Angeles, CA)
- 4 days ago
- Brea, CA (21 miles from Los Angeles, CA)
- 4 days ago
Job Role: Customer Service Manager with Consumer Packaged Goods(CPG) Job Location : Brea, CA Job Type : Full Time - Hybrid We are looking for the position of "Customer Service Manager with Consumer...
In PersonPart time Customer Experience Manager
- Michaels Stores
- Redondo Beach, CA (12 miles from Los Angeles, CA)
- 4 days ago
- Redondo Beach, CA (12 miles from Los Angeles, CA)
- 4 days ago
Store - Redondo Beach, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeMANAGER OF CUSTOMER EXCELLENCE REPORTS TO: EVP LOCATION: TACORI OFFICE SALARY RANGE: $100,000 - $140,000 FLSA STATUS: EXEMPT SCHEDULED HOURS: STANDARD BUSINESS HOURS MAJOR FUNCTION: As Manager of...
In Person- Whole Foods Market
- Huntington Beach, CA (23 miles from Los Angeles, CA)
- 5 days ago
- Huntington Beach, CA (23 miles from Los Angeles, CA)
- 5 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonGlobal Operations - Travel Manager, Client Services & Program Support
- CAA
- Los Angeles, CA
- 7 days ago
- Los Angeles, CA
- 7 days ago
Who We Are Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and...
In PersonAssociate Client Service Manager
- Gallagher
- Glendale, CA (13 miles from Los Angeles, CA)
- 7 days ago
- Glendale, CA (13 miles from Los Angeles, CA)
- 7 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonCustomer Service Coordinator - Full Time Penske - Sun Valley, CA Apply Now Posted on 05/18/26 (Ref: CAIYYI8Pqa) Position Summary: A Penske Customer Service Coordinator is focused on working with...
In PersonCustomer Service Coordinator/ Temp 3-6 months only
- Kelly Services
- Garden Grove, CA (22 miles from Los Angeles, CA)
- 11 days ago
- Garden Grove, CA (22 miles from Los Angeles, CA)
- 11 days ago
Customer Service Coordinator/ Temp 3-6 months only Apply Now Applied To save a job sign in or get started Job ID: 10233788 Posted today Back Garden Grove, CA, US Office High School or equivalent...
In Person Temporary- OneUnited Bank
- Compton, CA (6 miles from Los Angeles, CA)
- 12 days ago
- Compton, CA (6 miles from Los Angeles, CA)
- 12 days ago
Customer Service Manager OneUnited Bank - 2.6 Compton, CA Job Details $25.50 - $27.00 an hour 4 hours ago Qualifications Staff supervision Managing retail teams Full Job Description Customer Service...
In Person- Hallmark Aviation Services
- Los Angeles, CA
- 12 days ago
- Los Angeles, CA
- 12 days ago
Hallmark Aviation Services is seeking a Supervisor for an International Airline in Los Angeles, CA (LAX). The Airline Supervisor assists the Airline Account Manager with the airline operational...
In PersonDemographic Data for Los Angeles, CA
Moving to Los Angeles, CA? Find some basic demographic data about Los Angeles, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Los Angeles, CA
Highest Education Level
Customer Service Managers in Los Angeles, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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