Customer Service Manager Jobs in Los Angeles, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Fire and Gas Detection Technologies, Inc
- Anaheim, CA (23 miles from Los Angeles, CA)
- 8 days ago
- Fire and Gas Detection Technologies, Inc
- Anaheim, CA (23 miles from Los Angeles, CA)
- 8 days ago
Temp-to-Hire Position Title: Customer Service Coordinator Reports To: Customer Service Manager FLSA Status: Non-Exempt Priority Filing Date: Open Until Filled Position Overview Fire and Gas Detection...
- El Monte, CA (13 miles from Los Angeles, CA)
- 22 days ago
- El Monte, CA (13 miles from Los Angeles, CA)
- 22 days ago
Responsibilities: MV Transportation is seeking a Customer Service Manager to ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all...
Client Relations Manager Needed
- Arcadia, CA (16 miles from Los Angeles, CA)
- 4 hours ago
- Arcadia, CA (16 miles from Los Angeles, CA)
- 4 hours ago
Were seeking a Client Relations Manager to join our team and help us maintain strong, positive relationships with our clients. In this role, youll serve as the primary point of contact for...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
$19-$20/hr. Customer Service -Admin Assistant Needed (Gardena, CA)
- Gardena, CA (6 miles from Los Angeles, CA)
- 1 day ago
- Gardena, CA (6 miles from Los Angeles, CA)
- 1 day ago
We are a carton manufacture company located in the city of Gardena, CA currently looking for an Admin Assistant/CSR rep. As an Admin assistant you will be responsible for handling office task such...
- Anaheim, CA (18 miles from Los Angeles, CA)
- 1 day ago
- Anaheim, CA (18 miles from Los Angeles, CA)
- 1 day ago
About Chrysalis: Chrysalis serves people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower...
Hiring Event! - Associate Account Manager - Client Service
- La Palma, CA (14 miles from Los Angeles, CA)
- 1 day ago
- La Palma, CA (14 miles from Los Angeles, CA)
- 1 day ago
ADP La Palma is hosting an Hiring Event on August 26th from 4pm to 7pm to share why ADP is a GREAT place to work and speak about our Associate Account Manager - Client Services roles ADP is hiring...
Customer Service Supervisor - Full Time
- Glendale, CA (13 miles from Los Angeles, CA)
- 1 day ago
- Glendale, CA (13 miles from Los Angeles, CA)
- 1 day ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Client Service Manager, Business Insurance
- Paramount, CA (7 miles from Los Angeles, CA)
- 2 days ago
- Paramount, CA (7 miles from Los Angeles, CA)
- 2 days ago
Company: Marsh McLennan Agency Description: Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 15,000 of the...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- San Marino, CA (12 miles from Los Angeles, CA)
- 4 days ago
- San Marino, CA (12 miles from Los Angeles, CA)
- 4 days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
Customer Success Manager - Foundation
- El Segundo, CA (9 miles from Los Angeles, CA)
- 4 days ago
- El Segundo, CA (9 miles from Los Angeles, CA)
- 4 days ago
The Role The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management....
Remote WorkClient Service Manager - Water/Wastewater
- Pasadena, CA (13 miles from Los Angeles, CA)
- 4 days ago
- Pasadena, CA (13 miles from Los Angeles, CA)
- 4 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
Entertainment Client Services Manager
- Beverly Hills, CA (11 miles from Los Angeles, CA)
- 4 days ago
- Beverly Hills, CA (11 miles from Los Angeles, CA)
- 4 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Demographic Data for Los Angeles, CA
Moving to Los Angeles, CA? Find some basic demographic data about Los Angeles, CA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Los Angeles, CA
Highest Education Level
Customer Service Managers in Los Angeles, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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