Customer Service Manager Jobs in Los Angeles, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager, Airport Customer Operations
- Los Angeles, CA
- 4 hours ago
- Los Angeles, CA
- 4 hours ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Customer Service Lead CA, Job 211.25
- Culver City, CA (8 miles from Los Angeles, CA)
- 5 hours ago
- Culver City, CA (8 miles from Los Angeles, CA)
- 5 hours ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Customer Service Manager, Airport Customer Care
- Los Angeles, CA
- 2 days ago
- Los Angeles, CA
- 2 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Client Relations Manager (Matchmaker for High-Profile Clients)
- Los Angeles, CA
- 2 days ago
- Los Angeles, CA
- 2 days ago
We are seeking an exceptional, emotionally intelligent, and detail-oriented Matchmaker to join our boutique matchmaking service. In this highly personalized role, you will work directly with...
APM Terminals PURPOSE: The Manager of Customer Care is responsible for supervising all office clerical staff in order to provide internal and external customers with the highest quality of...
Customer Experience Manager - Victoria's Secret - Hollywood and Highland - Hollywood, CA
- Hollywood, CA (9 miles from Los Angeles, CA)
- 3 days ago
- Hollywood, CA (9 miles from Los Angeles, CA)
- 3 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Service Lead CA, Job 197.25
- Seal Beach, CA (17 miles from Los Angeles, CA)
- 3 days ago
- Seal Beach, CA (17 miles from Los Angeles, CA)
- 3 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
- Hawthorne, CA (7 miles from Los Angeles, CA)
- 4 days ago
- Hawthorne, CA (7 miles from Los Angeles, CA)
- 4 days ago
Customer Experience Manager 3.4 3.4 out of 5 stars Hawthorne, CA Store - LA-HAWTHORNE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations...
Law Firm Client Relations Manager
- Glendale, CA (13 miles from Los Angeles, CA)
- 5 days ago
- Glendale, CA (13 miles from Los Angeles, CA)
- 5 days ago
Role Overview: The Client Relations Manager is the welcoming face and voice of our boutique corporate law firm, serving as the primary point of contact for new and existing clients. This role is...
Veterinary Hospital Client Care Manager ACCESS San Fernando Valley - 2.7 Woodland Hills, CA Job Details Full-time $66,000 - $71,000 a year 4 hours ago Benefits Paid parental leave Health insurance...
- Irwindale, CA (22 miles from Los Angeles, CA)
- 6 days ago
- Irwindale, CA (22 miles from Los Angeles, CA)
- 6 days ago
Required Qualifications Bachelors degree in business administration, Customer Service Management, or a related field....
Sales/Customer Service Admin Assistant
- Sun Valley, CA (18 miles from Los Angeles, CA)
- 6 days ago
- Sun Valley, CA (18 miles from Los Angeles, CA)
- 6 days ago
About Us: Join our dynamic, rapidly-growing private label skincare company! We believe in creating top-quality products that make people feel amazing, and were looking for a Front Desk...
Customer Experience Manager - Victoria's Secret - Fashion Square Sherman Oaks - Sherman Oaks, CA
- Sherman Oaks, CA (17 miles from Los Angeles, CA)
- 7 days ago
- Sherman Oaks, CA (17 miles from Los Angeles, CA)
- 7 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
The Los Angeles Network for Enhanced Services (LANES) is a Health Information Organization (HIO) for the greater Los Angeles area. We are a passionate team on a mission to create a countywide...
Job Description Infosys is seeking an Associate Manager of Client Services. The Associate Manager-Client Services (AMCS) is responsible for all client interfaces within the assigned account scope....
Demographic Data for Los Angeles, CA
Moving to Los Angeles, CA? Find some basic demographic data about Los Angeles, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Los Angeles, CA
Highest Education Level
Customer Service Managers in Los Angeles, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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