Customer Service Manager Jobs in La Verne, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Anaheim, CA (23 miles from La Verne, CA)
- 5 days ago
- Anaheim, CA (23 miles from La Verne, CA)
- 5 days ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
- Riverside, CA (23 miles from La Verne, CA)
- 6 days ago
- Riverside, CA (23 miles from La Verne, CA)
- 6 days ago
Are you ready to be the backbone of a fast-moving logistics operation? Do you thrive in high-energy environments where your attention to detail, customer focus, and communication skills truly make...
Retail Customer Service Supervisor
- Ontario, CA (8 miles from La Verne, CA)
- 7 days ago
- Ontario, CA (8 miles from La Verne, CA)
- 7 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Experience Manager - Victoria's Secret - Montclair - Montclair, CA
- Montclair, CA (6 miles from La Verne, CA)
- 7 days ago
- Montclair, CA (6 miles from La Verne, CA)
- 7 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
PT Customer Experience Manager
- La Habra, CA (18 miles from La Verne, CA)
- 10 days ago
- La Habra, CA (18 miles from La Verne, CA)
- 10 days ago
Store - LA-LA HABRA, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- La Mirada, CA (21 miles from La Verne, CA)
- 11 days ago
- La Mirada, CA (21 miles from La Verne, CA)
- 11 days ago
Location: Onsite in La Mirada, CA Base Salary Range: $100,000-$120,000 This role is not eligible for visa sponsorship Your Job Georgia-Pacific is seeking an innovative and driven Customer Service Manager...
Entry Level Customer Service Manager
- Rancho Cucamonga, CA (9 miles from La Verne, CA)
- 11 days ago
- Rancho Cucamonga, CA (9 miles from La Verne, CA)
- 11 days ago
Our Entry Level Customer Service Managers are the face of our clients to their high-priority customers and specialize in new consumer business acquisition, marketing, and customer retention....
Customer Service Lead CA, Job 367.25
- Placentia, CA (19 miles from La Verne, CA)
- 13 days ago
- Placentia, CA (19 miles from La Verne, CA)
- 13 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Retail Manager - Customer Experience Manager (Part Time)
- City of Industry, CA (18 miles from La Verne, CA)
- 15 days ago
- City of Industry, CA (18 miles from La Verne, CA)
- 15 days ago
Store - LA-WALNUT, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Enrollment Services Customer Services Manager
- Riverside, CA (23 miles from La Verne, CA)
- 19 days ago
- Riverside, CA (23 miles from La Verne, CA)
- 19 days ago
Enrollment Services Customer Services Manager University of California, Riverside - 4.3 Riverside, CA Job Details Full-time $61,000 - $106,800 a year 4 hours ago Qualifications Customer service Mid-level...
Enrollment Services Customer Services Manager University of California Riverside
- Riverside, CA (23 miles from La Verne, CA)
- 19 days ago
- Riverside, CA (23 miles from La Verne, CA)
- 19 days ago
Enrollment Services Customer Services Manager Job ID: Location: Main Campus - UCR Schedule: 8AM - 5PM Category: Campus Administration and Operations Salary: $61,000 - $106,800 Full/Part Time: Full-time...
- Anaheim, CA (23 miles from La Verne, CA)
- 20 days ago
- Anaheim, CA (23 miles from La Verne, CA)
- 20 days ago
Customer Service Manager is needed at Anaheim GC, LLC dba Golden Corral. Job location: Anaheim, CA. Salary: $55,370/yr. Send resume to Anaheim GC LLC, 2190 East Lincoln Ave., Anaheim, CA 92806....
- Rialto, CA (21 miles from La Verne, CA)
- 21 days ago
- Rialto, CA (21 miles from La Verne, CA)
- 21 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Full-Time Customer Service Supervisor
- Montebello, CA (22 miles from La Verne, CA)
- 21 days ago
- Montebello, CA (22 miles from La Verne, CA)
- 21 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Client Services Manager - Water/Wastewater
- Pasadena, CA (22 miles from La Verne, CA)
- 21 days ago
- Pasadena, CA (22 miles from La Verne, CA)
- 21 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Southern California. The Client Services Manager plays a vital role in developing...
Demographic Data for La Verne, CA
Moving to La Verne, CA? Find some basic demographic data about La Verne, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in La Verne, CA
Highest Education Level
Customer Service Managers in La Verne, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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