Call Center Representative Jobs in La Verne, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Senior Community Health Worker - Call Center Agent
- Alhambra, CA (22 miles from La Verne, CA)
- 19 hours ago
- Alhambra, CA (22 miles from La Verne, CA)
- 19 hours ago
Salary Range: $23.00-$28.62 hourly Summary Ambulatory Care Network (ACN) is a department within Health Services Administration, a division under the Los Angeles County Department of Health...
- Brea, CA (17 miles from La Verne, CA)
- 2 days ago
- Brea, CA (17 miles from La Verne, CA)
- 2 days ago
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through...
Part-Time Call Center Reps Needed HVAC Appointments (4hr Shifts)
- Fullerton, CA (20 miles from La Verne, CA)
- 5 days ago
- Fullerton, CA (20 miles from La Verne, CA)
- 5 days ago
Jamison Heating and Cooling Services is hiring part-time Call Center Representatives to schedule heating and air conditioning service appointments....
Call Center Representative - Patient Engagement Center
- Brea, CA (17 miles from La Verne, CA)
- 7 days ago
- Brea, CA (17 miles from La Verne, CA)
- 7 days ago
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through...
- Pomona, CA (11 miles from La Verne, CA)
- 13 days ago
- Pomona, CA (11 miles from La Verne, CA)
- 13 days ago
" The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries...
- Anaheim, CA (23 miles from La Verne, CA)
- 16 days ago
- Anaheim, CA (23 miles from La Verne, CA)
- 16 days ago
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,...
- Chino, CA (14 miles from La Verne, CA)
- 24 days ago
- Chino, CA (14 miles from La Verne, CA)
- 24 days ago
Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. Assist scheduling customers with appointments for Airbag recalls and provide dealership...
Family Care Coordinator (Call Center Representative)
- Azusa, CA (9 miles from La Verne, CA)
- 60+ days ago
- Azusa, CA (9 miles from La Verne, CA)
- 60+ days ago
Experience: 6 plus months of experience in telemarketing, help desk/troubleshooting, phone counseling, customer services call center experience, or experience in a eye/tissue/organ OPO....
Demographic Data for La Verne, CA
Moving to La Verne, CA? Find some basic demographic data about La Verne, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in La Verne, CA
Highest Education Level
Call Center Representatives in La Verne, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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