Customer Service Manager Jobs in Irvine, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Fire and Gas Detection Technologies, Inc
- Anaheim, CA (9 miles from Irvine, CA)
- 7 days ago
- Fire and Gas Detection Technologies, Inc
- Anaheim, CA (9 miles from Irvine, CA)
- 7 days ago
Temp-to-Hire Position Title: Customer Service Coordinator Reports To: Customer Service Manager FLSA Status: Non-Exempt Priority Filing Date: Open Until Filled Position Overview Fire and Gas Detection...
PT Customer Experience Manager
- Jurupa Valley, CA (24 miles from Irvine, CA)
- 7 hours ago
- Jurupa Valley, CA (24 miles from Irvine, CA)
- 7 hours ago
Store - LA-MIRA LOMA, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Mira Loma, CA (20 miles from Irvine, CA)
- 13 hours ago
- Mira Loma, CA (20 miles from Irvine, CA)
- 13 hours ago
Store - LA-MIRA LOMA, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Anaheim, CA (13 miles from Irvine, CA)
- 1 day ago
- Anaheim, CA (13 miles from Irvine, CA)
- 1 day ago
About Chrysalis: Chrysalis serves people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower...
Hiring Event! - Associate Account Manager - Client Service
- La Palma, CA (18 miles from Irvine, CA)
- 1 day ago
- La Palma, CA (18 miles from Irvine, CA)
- 1 day ago
ADP La Palma is hosting an Hiring Event on August 26th from 4pm to 7pm to share why ADP is a GREAT place to work and speak about our Associate Account Manager - Client Services roles ADP is hiring...
Customer Service Supervisor - ONT
- Ontario, CA (22 miles from Irvine, CA)
- 1 day ago
- Ontario, CA (22 miles from Irvine, CA)
- 1 day ago
General information Job Title Customer Service Supervisor - ONT Date Monday, August 18, 2025 Entity Unifi Aviation, LLC State California City Ontario Base Pay Rate: $ 21.00 Full/Part Time Full...
Airport Customer Service Supervisor - SNA
- Santa Ana, CA (6 miles from Irvine, CA)
- 1 day ago
- Santa Ana, CA (6 miles from Irvine, CA)
- 1 day ago
General information Job Title Airport Customer Service Supervisor - SNA Date Monday, June 23, 2025 Entity Unifi Aviation, LLC State California City Orange County Base Pay Rate: $ 20.50 Full/Part...
FT Customer Experience Manager
- Jurupa Valley, CA (24 miles from Irvine, CA)
- 3 days ago
- Jurupa Valley, CA (24 miles from Irvine, CA)
- 3 days ago
Store - LA-MIRA LOMA, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Laguna Niguel, CA (14 miles from Irvine, CA)
- 4 days ago
- Laguna Niguel, CA (14 miles from Irvine, CA)
- 4 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Mission Viejo, CA (16 miles from Irvine, CA)
- 5 days ago
- Mission Viejo, CA (16 miles from Irvine, CA)
- 5 days ago
Pay Range $17.25 - $25.10PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing...
Customer Service Lead CA, Job 524.25
- Fullerton, CA (12 miles from Irvine, CA)
- 6 days ago
- Fullerton, CA (12 miles from Irvine, CA)
- 6 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Company Overview Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases...
- Newport Beach, CA (11 miles from Irvine, CA)
- 8 days ago
- Newport Beach, CA (11 miles from Irvine, CA)
- 8 days ago
center experience Team management experience You can be who you are....
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Skills and Abilities Required for This Job: Certification in Customer Service Management, Quality Assurance, Six Sigma, or Lean (preferred)....
Demographic Data for Irvine, CA
Moving to Irvine, CA? Find some basic demographic data about Irvine, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Irvine, CA
Highest Education Level
Customer Service Managers in Irvine, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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