Customer Service Manager Jobs in Irvine, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator - 001227 in Rancho Santa Margarita, CA
- Rancho Santa Margarita, CA (11 miles from Irvine, CA)
- 20 hours ago
- Rancho Santa Margarita, CA (11 miles from Irvine, CA)
- 20 hours ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Costa Mesa, CA (10 miles from Irvine, CA)
- 1 day ago
- Costa Mesa, CA (10 miles from Irvine, CA)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Client Service Coordinator - 001227
- Rancho Santa Margarita, CA (11 miles from Irvine, CA)
- 1 day ago
- Rancho Santa Margarita, CA (11 miles from Irvine, CA)
- 1 day ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
What You Bring: 5+ years of experience in inside sales, call center management, or customer operations-including 2+ years of team leadership....
Customer Experience Manager - Victoria's Secret - Chino Hills - Chino Hills, CA
- Chino Hills, CA (13 miles from Irvine, CA)
- 2 days ago
- Chino Hills, CA (13 miles from Irvine, CA)
- 2 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Human Resources Client Services Director- UCI Health University of California Irvine
- Irvine, CA
- 2 days ago
- Irvine, CA
- 2 days ago
Who We Are Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report....
- Ontario, CA (22 miles from Irvine, CA)
- 3 days ago
- Ontario, CA (22 miles from Irvine, CA)
- 3 days ago
Company Description Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in...
Customer Service Lead CA, Job 197.25
- Seal Beach, CA (19 miles from Irvine, CA)
- 3 days ago
- Seal Beach, CA (19 miles from Irvine, CA)
- 3 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
- Huntington Beach, CA (14 miles from Irvine, CA)
- 4 days ago
- Huntington Beach, CA (14 miles from Irvine, CA)
- 4 days ago
Store - LA-HUNTINGTON BEACH, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
Human Resources Client Services Director- UCI Health
- Orange, CA (6 miles from Irvine, CA)
- 5 days ago
- Orange, CA (6 miles from Irvine, CA)
- 5 days ago
Who We Are Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report....
Customer Service Manager - Corona, CA
- Corona, CA (13 miles from Irvine, CA)
- 6 days ago
- Corona, CA (13 miles from Irvine, CA)
- 6 days ago
Salary: $68,640 / year Other Forms of Compensation: Yearly Bonus Incentive Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed...
Client Service Coordinator - 000102
- Aliso Viejo, CA (10 miles from Irvine, CA)
- 6 days ago
- Aliso Viejo, CA (10 miles from Irvine, CA)
- 6 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients'...
Retail Customer Service Supervisor
- Lake Forest, CA (10 miles from Irvine, CA)
- 8 days ago
- Lake Forest, CA (10 miles from Irvine, CA)
- 8 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Demographic Data for Irvine, CA
Moving to Irvine, CA? Find some basic demographic data about Irvine, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Irvine, CA
Highest Education Level
Customer Service Managers in Irvine, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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