Call Center Representative Jobs in Irvine, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Brea, CA (14 miles from Irvine, CA)
- 1 day ago
- Brea, CA (14 miles from Irvine, CA)
- 1 day ago
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through...
- Lake Elsinore, CA (21 miles from Irvine, CA)
- 5 days ago
- Lake Elsinore, CA (21 miles from Irvine, CA)
- 5 days ago
Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...
Remote WorkWestern Growers Family of Companies Careers - Call Center Representative l
- Irvine, CA
- 6 days ago
- Irvine, CA
- 6 days ago
If you're looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we're looking for you. At Pinnacle Claims Management,...
- Pomona, CA (17 miles from Irvine, CA)
- 7 days ago
- Pomona, CA (17 miles from Irvine, CA)
- 7 days ago
" The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries...
- Orange, CA (6 miles from Irvine, CA)
- 7 days ago
- Orange, CA (6 miles from Irvine, CA)
- 7 days ago
Skilled in developing and executing strategic plans to optimize call center operations and support organizational goals....
Call Center Customer Service Representative
- Santa Ana, CA (6 miles from Irvine, CA)
- 11 days ago
- Santa Ana, CA (6 miles from Irvine, CA)
- 11 days ago
Job Details Job Location: Flex CA Office - Santa Ana, CA Position Type: Full Time Salary Range: $18.00 - $18.00 Hourly Job Category: Admin - Clerical Description POSITION SUMMARY The Customer...
- Anaheim, CA (13 miles from Irvine, CA)
- 14 days ago
- Anaheim, CA (13 miles from Irvine, CA)
- 14 days ago
Call Center Representative Pay Range: $20 - $25 / Hour Schedule: 8:00 am - 5:00 pm M-F Location: Anaheim Duties and Responsibilities: Take customer calls and provide accurate, satisfactory answers to...
Luxury Toilet Repair & Call Center Agent
- Ontario, CA (22 miles from Irvine, CA)
- 17 days ago
- Ontario, CA (22 miles from Irvine, CA)
- 17 days ago
JOB TITLE: Luxury Toilet Repair & Call Center Agent DEPARTMENT: After Sales Service REPORTS TO: WSME / Management EFFECTIVE DATE: 4/24/2024 MAJOR FUNCTION: Performs tasks in the after sales...
Call Center Representative / Customer Service
- Stanton, CA (14 miles from Irvine, CA)
- 18 days ago
- Stanton, CA (14 miles from Irvine, CA)
- 18 days ago
Knowledge, Skill, and Experience Must have 1 year of call center experience....
Care Center Representative (Call Center Representative FT with Varied Schedule)
- Corona, CA (13 miles from Irvine, CA)
- 20 days ago
- Corona, CA (13 miles from Irvine, CA)
- 20 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Luxury Toilet Call Center Representative
- Ontario, CA (22 miles from Irvine, CA)
- 26 days ago
- Ontario, CA (22 miles from Irvine, CA)
- 26 days ago
JOB TITLE: Luxury Toilet Call Center Representative DEPARTMENT: Tech Services MAJOR FUNCTION: Provides technical assistance to customers, potential customers, sales, distributors, manufacturer representatives...
- Anaheim, CA (13 miles from Irvine, CA)
- 26 days ago
- Anaheim, CA (13 miles from Irvine, CA)
- 26 days ago
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,...
Call Center Representative (Part Time) IRVINE, CALIFORNIA JOB ID: 2025-3599 SALARY RANGE: $21.43 - $28.95 At West Coast University, we share a passion for students and transforming healthcare education...
Demographic Data for Irvine, CA
Moving to Irvine, CA? Find some basic demographic data about Irvine, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Irvine, CA
Highest Education Level
Call Center Representatives in Irvine, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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