Customer Service Representative Jobs in Irvine, CA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 369 Jobs

U-Box Customer Care Representative (CDL)

  • Fullerton, CA (12 miles from Irvine, CA)
  • 2 hours ago
  • Fullerton, CA (12 miles from Irvine, CA)
  • 2 hours ago

Compensation Range: $19.00 to $40.00 Hourly Location: 920 W Commonwealth Av, Fullerton, California 92832 United States of America Have you ever wished the open road could be your office? If so,...

U-Box Customer Care Representative (Non-CDL)

  • Fullerton, CA (12 miles from Irvine, CA)
  • 2 hours ago
  • Fullerton, CA (12 miles from Irvine, CA)
  • 2 hours ago

Compensation Range: $17.50 to $30.00 Hourly Location: 920 W Commonwealth Av, Fullerton, California 92832 United States of America Have you ever wished the open road could be your office? If so,...

Customer Service Representative I

  • Irvine, CA
  • 2 hours ago
  • Irvine, CA
  • 2 hours ago

Work Flexibility: Onsite Location: 510 Technology Drive STE #300, Irvine, CA Shift : Monday Friday, 8:00 AM 5:00 PM, flexible Summary: The Customer Service Representative I serves as the primary point...

Customer Service Associate - Temporary

  • Santa Ana, CA (6 miles from Irvine, CA)
  • 2 hours ago
  • Santa Ana, CA (6 miles from Irvine, CA)
  • 2 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Rep / Aerospace Account Specialist

  • Santa Ana, CA (6 miles from Irvine, CA)
  • 12 hours ago
  • Santa Ana, CA (6 miles from Irvine, CA)
  • 12 hours ago

RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings, components, and essential systems for the industrial, defense, and...

Customer Service - Pro

  • Cypress, CA (17 miles from Irvine, CA)
  • 13 hours ago
  • Cypress, CA (17 miles from Irvine, CA)
  • 13 hours ago

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This...

Client Service Associate, Employee Benefits

  • Newport Beach, CA (11 miles from Irvine, CA)
  • 13 hours ago
  • Newport Beach, CA (11 miles from Irvine, CA)
  • 13 hours ago

Job Description ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is...

Customer Experience Representative (Advanced Solutions Sales)

  • Irvine, CA
  • 13 hours ago
  • Irvine, CA
  • 13 hours ago

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time

  • Laguna Niguel, CA (14 miles from Irvine, CA)
  • 14 hours ago
  • Laguna Niguel, CA (14 miles from Irvine, CA)
  • 14 hours ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Client Service Specialist, Employee Benefits - IAS, West

  • Irvine, CA
  • 14 hours ago
  • Irvine, CA
  • 14 hours ago

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk...

Bilingual Customer Service Associate

  • Ontario, CA (22 miles from Irvine, CA)
  • 17 hours ago
  • Ontario, CA (22 miles from Irvine, CA)
  • 17 hours ago

Primary Objective of Position: As Bilingual Customer Service Associate, you will be the face and voice of our company, responsible for delivering excellent customer service experiences both in...

Customer Service - Care for Indoor House Plants in Businesses (OC)

  • Foothill Ranch, CA (5 miles from Irvine, CA)
  • 1 day ago
  • Foothill Ranch, CA (5 miles from Irvine, CA)
  • 1 day ago

As a full-service interior landscaping company, we are specialists at bringing nature's freshness and beauty indoors to our corporate and residential clientele. We have been in business for over...

Teller (Member Service Representative I)

  • Santa Ana, CA (6 miles from Irvine, CA)
  • 1 day ago
  • Santa Ana, CA (6 miles from Irvine, CA)
  • 1 day ago

Were always looking for diverse, talented, service-oriented people to join our exceptional team. Teller (Member Service Representative I) The pay range for this position is listed below. Our pay...

Customer Service Representative

  • Fullerton, CA (12 miles from Irvine, CA)
  • 1 day ago
  • Fullerton, CA (12 miles from Irvine, CA)
  • 1 day ago

Move forward with Volt! Volt is hiring for Customer Service Reps for a company located in Fullerton, CA. $19.00 hourly. As a Customer Service Rep you will: Be computer literate, Possess good...

Customer Service Representative

  • Fullerton, CA (12 miles from Irvine, CA)
  • 1 day ago
  • Fullerton, CA (12 miles from Irvine, CA)
  • 1 day ago

Join our dynamic aerospace team as an Entry-Level Customer Service Representative!...

Demographic Data for Irvine, CA

Moving to Irvine, CA? Find some basic demographic data about Irvine, CA below.


Local
National
307,674
14,215
Large

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Irvine, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Irvine, CA offer the following education background
Bachelor's Degree
31.1%
High School or GED
26.9%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
1.0%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Irvine, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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