Customer Service Manager Jobs in Glendale, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- El Monte, CA (15 miles from Glendale, CA)
- 22 days ago
- El Monte, CA (15 miles from Glendale, CA)
- 22 days ago
Responsibilities: MV Transportation is seeking a Customer Service Manager to ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all...
Client Relations Manager Needed
- Arcadia, CA (15 miles from Glendale, CA)
- 1 hour ago
- Arcadia, CA (15 miles from Glendale, CA)
- 1 hour ago
Were seeking a Client Relations Manager to join our team and help us maintain strong, positive relationships with our clients. In this role, youll serve as the primary point of contact for...
- Los Angeles, CA (13 miles from Glendale, CA)
- 1 hour ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 1 hour ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
$19-$20/hr. Customer Service -Admin Assistant Needed (Gardena, CA)
- Gardena, CA (19 miles from Glendale, CA)
- 1 day ago
- Gardena, CA (19 miles from Glendale, CA)
- 1 day ago
We are a carton manufacture company located in the city of Gardena, CA currently looking for an Admin Assistant/CSR rep. As an Admin assistant you will be responsible for handling office task such...
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Los Angeles, CA (13 miles from Glendale, CA)
- 1 day ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 1 day ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Part time..Sales/Scheduling/Customer Service/Admin Assistant
- Northridge, CA (15 miles from Glendale, CA)
- 2 days ago
- Northridge, CA (15 miles from Glendale, CA)
- 2 days ago
Please note: This is a part time position start with the ability to become full time. Please do not apply if you looking only for full time work. American Cleaning and Restoration Inc is a family...
Client Service Manager, Business Insurance
- Paramount, CA (20 miles from Glendale, CA)
- 2 days ago
- Paramount, CA (20 miles from Glendale, CA)
- 2 days ago
Company: Marsh McLennan Agency Description: Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 15,000 of the...
- Los Angeles, CA (13 miles from Glendale, CA)
- 3 days ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- San Marino, CA (10 miles from Glendale, CA)
- 4 days ago
- San Marino, CA (10 miles from Glendale, CA)
- 4 days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
Customer Success Manager - Foundation
- El Segundo, CA (18 miles from Glendale, CA)
- 4 days ago
- El Segundo, CA (18 miles from Glendale, CA)
- 4 days ago
The Role The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management....
Remote WorkClient Service Manager - Water/Wastewater
- Pasadena, CA (8 miles from Glendale, CA)
- 4 days ago
- Pasadena, CA (8 miles from Glendale, CA)
- 4 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
Entertainment Client Services Manager
- Beverly Hills, CA (9 miles from Glendale, CA)
- 4 days ago
- Beverly Hills, CA (9 miles from Glendale, CA)
- 4 days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Customer Service Administrator II
- Burbank, CA (2 miles from Glendale, CA)
- 7 days ago
- Burbank, CA (2 miles from Glendale, CA)
- 7 days ago
Crane Aerospace & Electronics has a unique and exciting career opportunity for a Customer Service Administrator II in Burbank, CA. About Crane: Crane Aerospace & Electronics supplies critical...
- Los Angeles, CA (13 miles from Glendale, CA)
- 7 days ago
- Los Angeles, CA (13 miles from Glendale, CA)
- 7 days ago
Client Service Manager (Floor Manager) Salary: $68,640-$75,000, depending on experience Location: VCA West Los Angeles Animal Hospital - Los Angeles, CA VCA West Los Angeles Animal Hospital is an...
Demographic Data for Glendale, CA
Moving to Glendale, CA? Find some basic demographic data about Glendale, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Glendale, CA
Highest Education Level
Customer Service Managers in Glendale, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »