Customer Service Manager Jobs in Concord, CA

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 57 Jobs

Client Service Manager Trainee - Achieve July 2025

  • Walnut Creek, CA (6 miles from Concord, CA)
  • 9 hours ago
  • Walnut Creek, CA (6 miles from Concord, CA)
  • 9 hours ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Client Service Manager

  • Walnut Creek, CA (6 miles from Concord, CA)
  • 30+ days ago
  • Walnut Creek, CA (6 miles from Concord, CA)
  • 30+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Supervisor Customer Service

  • Dublin, CA (17 miles from Concord, CA)
  • 2 hours ago
  • Dublin, CA (17 miles from Concord, CA)
  • 2 hours ago

Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service...

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

  • El Sobrante, CA (14 miles from Concord, CA)
  • 5 hours ago
  • El Sobrante, CA (14 miles from Concord, CA)
  • 5 hours ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...

Senior Customer Success Manager

  • San Francisco, CA (24 miles from Concord, CA)
  • 15 hours ago
  • San Francisco, CA (24 miles from Concord, CA)
  • 15 hours ago

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content,...

Office Manager Customer Service & Operations Support

  • Emeryville, CA (16 miles from Concord, CA)
  • 20 hours ago
  • Emeryville, CA (16 miles from Concord, CA)
  • 20 hours ago

Our client, a fast-growing food production company committed to quality, consistency, and customer satisfaction. Their team is passionate about delivering fresh, high-quality products to a wide...

Customer Experience Manager - Victoria's Secret - The Streets of Brentwood - Brentwood, CA

  • Brentwood, CA (16 miles from Concord, CA)
  • 1 day ago
  • Brentwood, CA (16 miles from Concord, CA)
  • 1 day ago

Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....

Customer Service Manager

  • Fairfield, CA (22 miles from Concord, CA)
  • 2 days ago
  • Fairfield, CA (22 miles from Concord, CA)
  • 2 days ago

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....

Customer Support Supervisor, Core

  • San Francisco, CA (24 miles from Concord, CA)
  • 2 days ago
  • San Francisco, CA (24 miles from Concord, CA)
  • 2 days ago

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...

Senior Manager, Customer Support Strategy & Operations

  • San Francisco, CA (24 miles from Concord, CA)
  • 3 days ago
  • San Francisco, CA (24 miles from Concord, CA)
  • 3 days ago

Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0...

Retail Customer Service Supervisor

  • Walnut Creek, CA (6 miles from Concord, CA)
  • 3 days ago
  • Walnut Creek, CA (6 miles from Concord, CA)
  • 3 days ago

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...

Customer Service Manager

  • Hayward, CA (19 miles from Concord, CA)
  • 3 days ago
  • Hayward, CA (19 miles from Concord, CA)
  • 3 days ago

About the Role Pay Range: $60,000 to $80,000 Currently, the position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers, and associates. To manage...

Customer Success Manager

  • San Francisco, CA (24 miles from Concord, CA)
  • 3 days ago
  • San Francisco, CA (24 miles from Concord, CA)
  • 3 days ago

About Loop Loop, a fast-growing startup based in the SF Bay Area, is seeking a highly motivated and skilled Customer Success Leader to join our team. As the Customer Success Leader, you will be...

Mid-Market Customer Success Manager

  • San Ramon, CA (12 miles from Concord, CA)
  • 5 days ago
  • San Ramon, CA (12 miles from Concord, CA)
  • 5 days ago

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values...

Remote Work

Customer Support Supervisor, Enrollments

  • San Francisco, CA (24 miles from Concord, CA)
  • 5 days ago
  • San Francisco, CA (24 miles from Concord, CA)
  • 5 days ago

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...

Demographic Data for Concord, CA

Moving to Concord, CA? Find some basic demographic data about Concord, CA below.


Local
National
127,154
3,475
Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Concord, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Concord, CA offer the following education background
Bachelor's Degree
38.0%
High School or GED
20.8%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Concord, CA
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Manager Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »