Customer Service Manager Jobs in Concord, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager Trainee - Achieve July 2025
- Walnut Creek, CA (6 miles from Concord, CA)
- 9 hours ago
- Walnut Creek, CA (6 miles from Concord, CA)
- 9 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Walnut Creek, CA (6 miles from Concord, CA)
- 30+ days ago
- Walnut Creek, CA (6 miles from Concord, CA)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Dublin, CA (17 miles from Concord, CA)
- 2 hours ago
- Dublin, CA (17 miles from Concord, CA)
- 2 hours ago
Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service...
- El Sobrante, CA (14 miles from Concord, CA)
- 5 hours ago
- El Sobrante, CA (14 miles from Concord, CA)
- 5 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Senior Customer Success Manager
- San Francisco, CA (24 miles from Concord, CA)
- 15 hours ago
- San Francisco, CA (24 miles from Concord, CA)
- 15 hours ago
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content,...
Office Manager Customer Service & Operations Support
- Emeryville, CA (16 miles from Concord, CA)
- 20 hours ago
- Emeryville, CA (16 miles from Concord, CA)
- 20 hours ago
Our client, a fast-growing food production company committed to quality, consistency, and customer satisfaction. Their team is passionate about delivering fresh, high-quality products to a wide...
Customer Experience Manager - Victoria's Secret - The Streets of Brentwood - Brentwood, CA
- Brentwood, CA (16 miles from Concord, CA)
- 1 day ago
- Brentwood, CA (16 miles from Concord, CA)
- 1 day ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Fairfield, CA (22 miles from Concord, CA)
- 2 days ago
- Fairfield, CA (22 miles from Concord, CA)
- 2 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Customer Support Supervisor, Core
- San Francisco, CA (24 miles from Concord, CA)
- 2 days ago
- San Francisco, CA (24 miles from Concord, CA)
- 2 days ago
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
Senior Manager, Customer Support Strategy & Operations
- San Francisco, CA (24 miles from Concord, CA)
- 3 days ago
- San Francisco, CA (24 miles from Concord, CA)
- 3 days ago
Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0...
Retail Customer Service Supervisor
- Walnut Creek, CA (6 miles from Concord, CA)
- 3 days ago
- Walnut Creek, CA (6 miles from Concord, CA)
- 3 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Hayward, CA (19 miles from Concord, CA)
- 3 days ago
- Hayward, CA (19 miles from Concord, CA)
- 3 days ago
About the Role Pay Range: $60,000 to $80,000 Currently, the position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers, and associates. To manage...
- San Francisco, CA (24 miles from Concord, CA)
- 3 days ago
- San Francisco, CA (24 miles from Concord, CA)
- 3 days ago
About Loop Loop, a fast-growing startup based in the SF Bay Area, is seeking a highly motivated and skilled Customer Success Leader to join our team. As the Customer Success Leader, you will be...
Mid-Market Customer Success Manager
- San Ramon, CA (12 miles from Concord, CA)
- 5 days ago
- San Ramon, CA (12 miles from Concord, CA)
- 5 days ago
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values...
Remote WorkCustomer Support Supervisor, Enrollments
- San Francisco, CA (24 miles from Concord, CA)
- 5 days ago
- San Francisco, CA (24 miles from Concord, CA)
- 5 days ago
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
Demographic Data for Concord, CA
Moving to Concord, CA? Find some basic demographic data about Concord, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Concord, CA
Highest Education Level
Customer Service Managers in Concord, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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