Customer Service Representative Jobs in Concord, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Pay: $10 to $15/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
Retail Customer Service Associate
- San Francisco, CA (24 miles from Concord, CA)
- 1 hour ago
- San Francisco, CA (24 miles from Concord, CA)
- 1 hour ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Customer Service Representative
- Bay Point, CA (6 miles from Concord, CA)
- 1 hour ago
- Bay Point, CA (6 miles from Concord, CA)
- 1 hour ago
service representatives....
Amazon Locker+ Customer Service Associate
- San Ramon, CA (12 miles from Concord, CA)
- 8 hours ago
- San Ramon, CA (12 miles from Concord, CA)
- 8 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Amazon Locker - Customer Service
- San Ramon, CA (12 miles from Concord, CA)
- 8 hours ago
- San Ramon, CA (12 miles from Concord, CA)
- 8 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Service Representative
- American Canyon, CA (20 miles from Concord, CA)
- 21 hours ago
- American Canyon, CA (20 miles from Concord, CA)
- 21 hours ago
- Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative....
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
We are looking for a Customer Advocate to own all customer relationships throughout the contract. You'll be the primary interface between our customers and our team, representing the voice of the...
Waiter & Customer Service Position
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
Location: West Portal and/or Potrero Hill Qualifications: - Waiter experience required - Use of the POS systems (Toast) - Over 21 - Ability to lift 25+ lbs - Availability to work days, nights,...
Customer Service Representative San Francisco Airport
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
Overview The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting...
- Benicia, CA (11 miles from Concord, CA)
- 1 day ago
- Benicia, CA (11 miles from Concord, CA)
- 1 day ago
As a Customer Service Representative, you will be part of the Last Mile department supporting a dynamic team....
Customer Service Support Associate
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
Customer Service Support Associate 3.3 3.3 out of 5 stars San Francisco, CA 94158 Remote Our client is seeking a Customer Service Support Associate to join their team. As a Customer Service...
Remote WorkSr. Associate, Customer Service
- Pleasanton, CA (23 miles from Concord, CA)
- 1 day ago
- Pleasanton, CA (23 miles from Concord, CA)
- 1 day ago
Pleasanton : 6101 Stoneridge Dr ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged...
Part-Time Teller (Senior Member Service Representative)
- Concord, CA
- 2 days ago
- Concord, CA
- 2 days ago
About Patelco Credit Union Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in...
Store Customer Service Specialist
- Berkeley, CA (14 miles from Concord, CA)
- 2 days ago
- Berkeley, CA (14 miles from Concord, CA)
- 2 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Ramp Agent (Customer Service Agent) - SFO
- San Francisco, CA (24 miles from Concord, CA)
- 2 days ago
- San Francisco, CA (24 miles from Concord, CA)
- 2 days ago
Internal Movement Eligibility: Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all...
Demographic Data for Concord, CA
Moving to Concord, CA? Find some basic demographic data about Concord, CA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Concord, CA
Highest Education Level
Customer Service Representatives in Concord, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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