Customer Service Representative Jobs in Concord, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Pittsburg, CA (6 miles from Concord, CA)
- 6 hours ago
- Pittsburg, CA (6 miles from Concord, CA)
- 6 hours ago
Overview Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in...
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative - Work From Home
- San Lorenzo, CA (20 miles from Concord, CA)
- 15 hours ago
- San Lorenzo, CA (20 miles from Concord, CA)
- 15 hours ago
FT Customer Service Representative - Work From Home Location: San Lorenzo [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service...
Remote Work- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
Location: San Francisco, US-CA Rate: Not Specified Type: Permanent Customer Care Advocate ILWU Temps Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are...
Lead Bilingual Customer Service Representative
- San Leandro, CA (18 miles from Concord, CA)
- 1 day ago
- San Leandro, CA (18 miles from Concord, CA)
- 1 day ago
Lead Bilingual Customer Service Representative Location: San Leandro, California 94577 Duration: 6+ Months, Contract Shift Details: (MONDAY-FRIDAY, 7AM-3:30PM) Pay Rate: $23.00 JOB DESCRIPTION As a...
Serving as the front line customer service representative Opening and closing the community center Walking customer through the premises prior to and after the event Providing coordination and support...
Pizza maker & customer service
- Vallejo, CA (20 miles from Concord, CA)
- 1 day ago
- Vallejo, CA (20 miles from Concord, CA)
- 1 day ago
Need energetic experienced person to work in a pizza shop. Make pizza, deal with customers and cashieretc. Must speak English and have experience in the restaurant business.
Customer Service Associate - Temporary
- Pleasant Hill, CA (3 miles from Concord, CA)
- 1 day ago
- Pleasant Hill, CA (3 miles from Concord, CA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Berkeley, CA (14 miles from Concord, CA)
- 1 day ago
- Berkeley, CA (14 miles from Concord, CA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Sales & Customer Service Associate
- Union City, CA (24 miles from Concord, CA)
- 2 days ago
- Union City, CA (24 miles from Concord, CA)
- 2 days ago
Overview Where Better Careers Begin! Massage Envy Spa Union Landing 30963 Courthouse Drive Union City, CA 94587 Do you have a passion for helping others? At the Massage Envy Spa Union Landing...
- Emeryville, CA (16 miles from Concord, CA)
- 2 days ago
- Emeryville, CA (16 miles from Concord, CA)
- 2 days ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Representative
- Walnut Creek, CA (6 miles from Concord, CA)
- 2 days ago
- Walnut Creek, CA (6 miles from Concord, CA)
- 2 days ago
The Client Services Representative serves as the first point of customer ("client") contact, answering inbound phone calls, responding to e-mail correspondence, and providing information about...
Technical Customer Support Representative
- Pleasanton, CA (23 miles from Concord, CA)
- 2 days ago
- Pleasanton, CA (23 miles from Concord, CA)
- 2 days ago
center experience Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware Patience,...
- Pleasant Hill, CA (3 miles from Concord, CA)
- 2 days ago
- Pleasant Hill, CA (3 miles from Concord, CA)
- 2 days ago
WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the...
Customer Service Representative
- San Francisco, CA (24 miles from Concord, CA)
- 2 days ago
- San Francisco, CA (24 miles from Concord, CA)
- 2 days ago
They’re currently seeking Customer Service Representative to join their high-performing, mission-driven support team—all from the comfort of your home!...
Demographic Data for Concord, CA
Moving to Concord, CA? Find some basic demographic data about Concord, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Concord, CA
Highest Education Level
Customer Service Representatives in Concord, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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