Call Center Representative Jobs in Concord, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Care Center Representative (Call Center)
- Walnut Creek, CA (6 miles from Concord, CA)
- 12 hours ago
- Walnut Creek, CA (6 miles from Concord, CA)
- 12 hours ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Call Center Representative (CSR)
- Antioch, CA (11 miles from Concord, CA)
- 1 day ago
- Antioch, CA (11 miles from Concord, CA)
- 1 day ago
401(k) Paid time off Vision insurance 401(k) matching Qualifications Spanish Customer service Call center experience English High school diploma or GED Electrical experience HVAC Data entry Computer...
- Pleasanton, CA (23 miles from Concord, CA)
- 4 days ago
- Pleasanton, CA (23 miles from Concord, CA)
- 4 days ago
Company Description: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The...
- Pleasanton, CA (23 miles from Concord, CA)
- 6 days ago
- Pleasanton, CA (23 miles from Concord, CA)
- 6 days ago
Company Description: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The...
Client Support Specialist - Part Time Jopari Solutions is the leader in Digital Transaction Processing in changing the way medical providers and payers (Insurance Companies/TPAs) manage their...
Client Support Specialist - Greater San Francisco, CA area
- Berkeley, CA (14 miles from Concord, CA)
- 23 days ago
- Berkeley, CA (14 miles from Concord, CA)
- 23 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Call Center Representative (Onsite-Concord) ($22-30/HR)
- Concord, CA
- 25 days ago
- Concord, CA
- 25 days ago
Now Hiring: Member Service Representative - Concord, CA Are you passionate about helping others and thrive in a structured, team-oriented environment? We're looking for a Member Service...
Call Center Representative I - Solano County
- Fairfield, CA (22 miles from Concord, CA)
- 28 days ago
- Fairfield, CA (22 miles from Concord, CA)
- 28 days ago
POSITION TITLE: Call Center Representative DEPARTMENT: Patient Access REPORTS TO TITLE: Call Center Manager LOCATION: West Fairfield, CA PAY RANGE: $23.75 to $29.03/ hr, depending on years of experience...
Care Center Representative (Call Center Representative Bilingual
- Walnut Creek, CA (6 miles from Concord, CA)
- 45+ days ago
- Walnut Creek, CA (6 miles from Concord, CA)
- 45+ days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Demographic Data for Concord, CA
Moving to Concord, CA? Find some basic demographic data about Concord, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Concord, CA
Highest Education Level
Call Center Representatives in Concord, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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