Customer Service Manager Jobs in Tempe, AZ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
105 - Food City Customer Service Team Lead - 35th Ave & W. Glendale
- Bashas'
- Phoenix, AZ (9 miles from Tempe, AZ)
- 9 hours ago
- Phoenix, AZ (9 miles from Tempe, AZ)
- 9 hours ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
In Person- Goodwill
- Chandler, AZ (13 miles from Tempe, AZ)
- 19 hours ago
- Chandler, AZ (13 miles from Tempe, AZ)
- 19 hours ago
25410 S Arizona Ave Chandler Arizona, 85248, +...Starting Pay :$18.00 Hourly Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set...
In PersonCustomer Service Manager, Airport Customer Operations, Phoenix PHX
- American Airlines
- Phoenix, AZ (9 miles from Tempe, AZ)
- 3 days ago
- Phoenix, AZ (9 miles from Tempe, AZ)
- 3 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
In PersonCustomer Service Manager, Airport Customer Operations, Phoenix PHX (Phoenix, AZ, US)
- American Airlines
- Phoenix, AZ (9 miles from Tempe, AZ)
- 3 days ago
- Phoenix, AZ (9 miles from Tempe, AZ)
- 3 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
In Person- Global Roofing Group
- Phoenix, AZ (9 miles from Tempe, AZ)
- 3 days ago
- Phoenix, AZ (9 miles from Tempe, AZ)
- 3 days ago
Global is a powerhouse in the commercial roofing industry. Trusted by Fortune 500 companies, property managers, and developers across the globe. Since 1971, we've delivered innovative,...
In PersonCustomer Service Lead AZ, Job 239.26
- Dunn-Edwards Corporation
- Phoenix, AZ (9 miles from Tempe, AZ)
- 3 days ago
- Phoenix, AZ (9 miles from Tempe, AZ)
- 3 days ago
$17.50 - $22.50 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
In PersonCustomer Experience Manager-PT
- Michaels Stores
- Mesa, AZ (3 miles from Tempe, AZ)
- 4 days ago
- Mesa, AZ (3 miles from Tempe, AZ)
- 4 days ago
Store - PHX-MESA/SIGNAL BUTTE, AZ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person Part TimeSr. Director, Client Services: Pet/Paper/Non-Foods
- Daymon
- Phoenix, AZ (9 miles from Tempe, AZ)
- 6 days ago
- Phoenix, AZ (9 miles from Tempe, AZ)
- 6 days ago
Summary Senior Director, Client Services - Pet/Paper/Non-Foods At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Senior Director of Client Services to be...
In Person- Safeway
- Peoria, AZ (23 miles from Tempe, AZ)
- 6 days ago
- Peoria, AZ (23 miles from Tempe, AZ)
- 6 days ago
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of...
In PersonCustomer Service Coordinator - Fleet Services
- Ryder
- Phoenix, AZ (9 miles from Tempe, AZ)
- 6 days ago
- Phoenix, AZ (9 miles from Tempe, AZ)
- 6 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : Summary The Customer Service Coordinator will support the shop management process through timely...
In PersonCustomer Service Supervisor (Mid Shift)
- Maui Jim
- Peoria, AZ (23 miles from Tempe, AZ)
- 6 days ago
- Peoria, AZ (23 miles from Tempe, AZ)
- 6 days ago
Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends...
In PersonSenior Customer Service Coordinator - Supply Chain
- Sprouts Farmers Market
- Phoenix, AZ (9 miles from Tempe, AZ)
- 8 days ago
- Phoenix, AZ (9 miles from Tempe, AZ)
- 8 days ago
Overview Please note this position is based in our Phoenix, AZ Support Office. The Senior Customer Service Coordinator serves as a key point of contact for store teams, providing timely and...
In Person- Hospicelink, Network Medical, Inc
- Mesa, AZ (3 miles from Tempe, AZ)
- 12 days ago
- Mesa, AZ (3 miles from Tempe, AZ)
- 12 days ago
Dragonfly Health provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase...
In Person- Guidepoint Global
- Phoenix, AZ (9 miles from Tempe, AZ)
- 12 days ago
- Phoenix, AZ (9 miles from Tempe, AZ)
- 12 days ago
Overview: The Client Service team is the backbone of Guidepoint's success. The team is responsible for efficiently delivering Guidepoint's services to our clients around the world. We work to...
Hybrid041 - Food City Customer Service Team Lead - Scottsdale & McKellips
- Bashas' Supermarkets
- Scottsdale, AZ (7 miles from Tempe, AZ)
- 12 days ago
- Scottsdale, AZ (7 miles from Tempe, AZ)
- 12 days ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
In PersonDemographic Data for Tempe, AZ
Moving to Tempe, AZ? Find some basic demographic data about Tempe, AZ below.
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Salary for Customer Service Manager Jobs in Tempe, AZ
Highest Education Level
Customer Service Managers in Tempe, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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