Customer Service Manager Jobs in Surprise, AZ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager - Network
- Phoenix, AZ (22 miles from Surprise, AZ)
- 1 hour ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 1 hour ago
Position Title: Client Service Manager, Network (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all...
Customer Service Supervisor/Human Resources Recruitment Coordinator
- Sun City, AZ (6 miles from Surprise, AZ)
- 6 hours ago
- Sun City, AZ (6 miles from Surprise, AZ)
- 6 hours ago
Our Company All Ways Caring HomeCare Overview The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by...
Supervisor - Customer Support Quality Assurance
- Phoenix, AZ (22 miles from Surprise, AZ)
- 1 day ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 1 day ago
At Caris, we understand that cancer is an ugly worda word no one wants to hear, but one that connects us all. Thats why were not just transforming cancer carewere changing lives. We introduced...
Technical Customer Experience Manager
- Phoenix, AZ (22 miles from Surprise, AZ)
- 1 day ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 1 day ago
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
Area Customer Service Coordinator
- Phoenix, AZ (22 miles from Surprise, AZ)
- 1 day ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 1 day ago
Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations,...
- Phoenix, AZ (22 miles from Surprise, AZ)
- 2 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 2 days ago
Tech Client Support Manager Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment?Do you desire a position dedicated to delivering a...
- Phoenix, AZ (22 miles from Surprise, AZ)
- 2 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 2 days ago
Id : 589556, Title : Customer Service Manager, Category : Retail, Store Ops, RequisitionType : Professional, JobGrade : null, RequisitionId : ...006, ExternalPostedStartDate : 2025-04-24T20:24:54 00...
Technical Customer Experience Manager (Healthcare)
- Phoenix, AZ (22 miles from Surprise, AZ)
- 3 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 3 days ago
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
- Phoenix, AZ (22 miles from Surprise, AZ)
- 4 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 4 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkCustomer Service Lead - Part-Time
- Phoenix, AZ (22 miles from Surprise, AZ)
- 5 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 5 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Phoenix, AZ (22 miles from Surprise, AZ)
- 6 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 6 days ago
Company Description ABOUT STREAM REALTY PARTNERS Founded in 1996, Stream Realty Partners (Stream) began with a vision. Not one focused on bricks and mortar, but with people at its foundation....
- Anthem, AZ (20 miles from Surprise, AZ)
- 6 days ago
- Anthem, AZ (20 miles from Surprise, AZ)
- 6 days ago
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of...
- Phoenix, AZ (21 miles from Surprise, AZ)
- 7 days ago
- Phoenix, AZ (21 miles from Surprise, AZ)
- 7 days ago
3202 E Greenway Rd Phoenix Arizona, 85032, +... Starting Pay: $17/Hour Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales...
Scale Customer Success Manager
- Phoenix, AZ (22 miles from Surprise, AZ)
- 7 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 7 days ago
About Us Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized...
159 - AJ's FIne Foods Customer Service Team Lead - 44th St & Camelback
- Phoenix, AZ (22 miles from Surprise, AZ)
- 8 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 8 days ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
Demographic Data for Surprise, AZ
Moving to Surprise, AZ? Find some basic demographic data about Surprise, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Surprise, AZ
Highest Education Level
Customer Service Managers in Surprise, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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