Call Center Representative Jobs in Surprise, AZ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
AZDOR - Education and Compliance - Call Center Agent
- Phoenix, AZ (22 miles from Surprise, AZ)
- moments ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- moments ago
Candidates MUST have 1 year of recent call center experience. Interviews will be remote. Resumes will be pushed to the hiring manager daily....
Remote WorkHR Contact Center Representative II
- Phoenix, AZ (22 miles from Surprise, AZ)
- 4 hours ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 4 hours ago
Overview Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nations...
Escalation Call Center Operator (Facilities)
- Goodyear, AZ (19 miles from Surprise, AZ)
- 10 hours ago
- Goodyear, AZ (19 miles from Surprise, AZ)
- 10 hours ago
center experience Guard Card Military Service Safety & Security experience in a Data Center environment Associates Degree....
Contact Center Agent- Phoenix, AZ
- Phoenix, AZ (22 miles from Surprise, AZ)
- 1 day ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 1 day ago
Adecco is looking for strong call center representatives to handle potential claimant inquires and claims....
Transplant Call Center Representative
- Phoenix, AZ (22 miles from Surprise, AZ)
- 2 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 2 days ago
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are...
- Phoenix, AZ (22 miles from Surprise, AZ)
- 2 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 2 days ago
center experience + Great Job Tenure + Professionalism Pay and Benefits The pay range for this position is $24.30 - $24.30/hr....
- Phoenix, AZ (22 miles from Surprise, AZ)
- 5 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 5 days ago
Customer Care Associate Legacy NTT Ltd. Phoenix, United States Job Description Req ID: 321595 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us....
- Phoenix, AZ (22 miles from Surprise, AZ)
- 9 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 9 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
- Phoenix, AZ (22 miles from Surprise, AZ)
- 17 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 17 days ago
Call Center Representative Optum Home Solutions is a rapidly growing brand in the acrylic bath remodeling industry....
Remote WorkSenior Contact Center Representative - Business Banking Support
- Phoenix, AZ (22 miles from Surprise, AZ)
- 17 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 17 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkSr Email/Chat Contact Center Representative - Banking Support
- Phoenix, AZ (22 miles from Surprise, AZ)
- 17 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 17 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Educational Program & Client Support Specialist
- Phoenix, AZ (22 miles from Surprise, AZ)
- 22 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 22 days ago
This job was posted by : For more information, please see: The Educational Program & Client Support Manager is responsible for providing educational and operational support to BVAs clients. This...
In-Home Caregiver & Client Support Specialist
- Peoria, AZ (8 miles from Surprise, AZ)
- 23 days ago
- Peoria, AZ (8 miles from Surprise, AZ)
- 23 days ago
In-Home Caregiver Location: Flexible Job Type: Full-Time / Part-Time Agency: HomeWell Care Services Are you a compassionate and dedicated individual looking to make a difference in the lives of...
Child Support Services Call Center Agent
- Phoenix, AZ (22 miles from Surprise, AZ)
- 25 days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 25 days ago
Selective Preference(s): The ideal candidate for this position will have: - A minimum of two (2) years of extensive inbound call center experience....
Remote WorkLead Client Support Specialist
- Phoenix, AZ (22 miles from Surprise, AZ)
- 30+ days ago
- Phoenix, AZ (22 miles from Surprise, AZ)
- 30+ days ago
Join the CPLC Corazón team, impacting the lives of people who have been affected by the justice system. CPLC Corazón is a client-centered center with bilingual staff where all cultures are welcome...
Demographic Data for Surprise, AZ
Moving to Surprise, AZ? Find some basic demographic data about Surprise, AZ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Surprise, AZ
Highest Education Level
Call Center Representatives in Surprise, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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