Call Center Representative Jobs in Surprise, AZ

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 20 Jobs

Call Center Rep

Phoenix, AZ (22 miles from Surprise, AZ)
2 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
2 days ago

Responsibilities As our Oncology Charge Nurse at Dignity Health, you'll oversee a department of frontline nurses caring for patients. Every interaction is an opportunity to improve your...

Part-Time Call Center Associate

Phoenix, AZ (22 miles from Surprise, AZ)
2 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
2 days ago

Knowledge, Skills, and Abilities: + Experience: Up to six months of banking or call center experience preferred Powered by JazzHR...

Seasonal Contact Center Agent

Phoenix, AZ (22 miles from Surprise, AZ)
2 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
2 days ago

Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...

Client Support Specialist

Phoenix, AZ (22 miles from Surprise, AZ)
3 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
3 days ago

OBJECTIVE AND POSITION SUMMARY We are hiring an on-call Client Support Specialist to work varied hours as needed for our Corazón program. The Client Support Specialist is responsible for the daily...

Patient Financial Service PFS Representative Call Center

Phoenix, AZ (22 miles from Surprise, AZ)
4 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
4 days ago

Primary City/State: Casper, Wyoming Department Name: Casper Cole Creek PCP Work Shift: Day Job Category: Revenue Cycle You have a place in the health care industry. If you're looking to leverage...

Call Center Representative - Phoenix, AZ

Phoenix, AZ (22 miles from Surprise, AZ)
5 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
5 days ago

Center Representative is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling, relaying medical information and/or medical information...

Call Center Specialist

Phoenix, AZ (22 miles from Surprise, AZ)
6 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
6 days ago

12.27% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us | Maricopa County, AZ We Require Two years of clerical/administrative experience One year of call-center...

Fraud Call Center Representative

Phoenix, AZ (22 miles from Surprise, AZ)
6 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
6 days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Pharmacy Tech Support / Call Center Representative (Remote)

Phoenix, AZ (22 miles from Surprise, AZ)
8 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
8 days ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....

Remote Work

Educational Program & Client Support Specialist

Phoenix, AZ (22 miles from Surprise, AZ)
8 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
8 days ago

This job was posted by : For more information, please see: The Educational Program & Client Support Manager is responsible for providing educational and operational support to BVAs clients. This...

Customer Care Associate I - FM

Phoenix, AZ (22 miles from Surprise, AZ)
17 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
17 days ago

Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....

High Volume Contact Center Agent

Phoenix, AZ (22 miles from Surprise, AZ)
19 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
19 days ago

High Volume Center Agent Call Center & Customer Service $ 21 / Hour location_on Phoenix, Arizona work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Adecco is...

Call Center Representative / Pharmacy Tech Support (Remote-Friendly anywhere in the US)

Phoenix, AZ (22 miles from Surprise, AZ)
21 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
21 days ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....

Remote Work

Call Center Agent

Phoenix, AZ (22 miles from Surprise, AZ)
24 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
24 days ago

Call Center Agent Call Center Agent Phoenix, AZ 85007 (Remote) 3 Months 100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson. R2R and Cover Letter are required with...

Remote Work

Pharmacy Tech Support / Call Center Representative Exp Required - (Remote)

Phoenix, AZ (22 miles from Surprise, AZ)
26 days ago

Phoenix, AZ (22 miles from Surprise, AZ)
26 days ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....

Remote Work

View all jobs

Demographic Data for Surprise, AZ

Moving to Surprise, AZ? Find some basic demographic data about Surprise, AZ below.

Median Age

Average Household Income

Home Value vs Household Income in Surprise, AZ

Local

National

Total Population

146,933

Number of Businesses

1,751

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Surprise, AZ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Surprise, AZ offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Surprise, AZ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »