Customer Service Manager Jobs in Peoria, AZ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager- Full Time
- Glendale, AZ (3 miles from Peoria, AZ)
- 2 hours ago
- Glendale, AZ (3 miles from Peoria, AZ)
- 2 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Assistant Manager, Client Service
- Phoenix, AZ (13 miles from Peoria, AZ)
- 10 hours ago
- Phoenix, AZ (13 miles from Peoria, AZ)
- 10 hours ago
About The Role The Client Service Assistant Manager will have overall responsibility for supervising a contact center that reinforces our brand and ensures we deliver a superior client experience....
Seasonal- Customer Service Supervisor
- Scottsdale, AZ (20 miles from Peoria, AZ)
- 13 hours ago
- Scottsdale, AZ (20 miles from Peoria, AZ)
- 13 hours ago
Company Description The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world...
Experienced Customer Service Manager
- Scottsdale, AZ (20 miles from Peoria, AZ)
- 13 hours ago
- Scottsdale, AZ (20 miles from Peoria, AZ)
- 13 hours ago
MUST HAVE PREVIOUS CUSTOMER SERVICE MANAGEMENT EXPERIENCE IN A RETAIL SETTING....
- Phoenix, AZ (6 miles from Peoria, AZ)
- 1 day ago
- Phoenix, AZ (6 miles from Peoria, AZ)
- 1 day ago
10005 W Camelback Phoenix Arizona, 85037, +... Starting Pay: $17.00 Hourly Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set...
- Phoenix, AZ (13 miles from Peoria, AZ)
- 1 day ago
- Phoenix, AZ (13 miles from Peoria, AZ)
- 1 day ago
The ASSA ABLOY Door Group is looking to add a Customer Service Manager who comes from the manufacturing industry....
Flooring Customer Service Coordinator
- Phoenix, AZ (13 miles from Peoria, AZ)
- 2 days ago
- Phoenix, AZ (13 miles from Peoria, AZ)
- 2 days ago
Looking to build your career and design your future? You have come to the right place. Overview The primary responsibility of the Flooring Customer Service Coordinator is to work with our...
- Phoenix, AZ (13 miles from Peoria, AZ)
- 3 days ago
- Phoenix, AZ (13 miles from Peoria, AZ)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Client Services Coordinator - Weekend Shift - Fri/Sat/Sun/Mon, 6am - 4:30pm
- Phoenix, AZ (13 miles from Peoria, AZ)
- 4 days ago
- Phoenix, AZ (13 miles from Peoria, AZ)
- 4 days ago
Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a...
Customer Service Operations Manager (Night Shift)
- Phoenix, AZ (13 miles from Peoria, AZ)
- 4 days ago
- Phoenix, AZ (13 miles from Peoria, AZ)
- 4 days ago
Our Opportunity: Chewy is looking for a highly motivated, goal-oriented and engaged Operations Manager to join our Pharmacy Healthcare Customer Service Operations team! This position will report...
104 - Food City Customer Service Team Lead - 32nd St & E. Greenway
- Phoenix, AZ (13 miles from Peoria, AZ)
- 4 days ago
- Phoenix, AZ (13 miles from Peoria, AZ)
- 4 days ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
Part Time Customer Experience Manager (Must be Available Midday, Nights and Weekends)
- Laveen, AZ (16 miles from Peoria, AZ)
- 4 days ago
- Laveen, AZ (16 miles from Peoria, AZ)
- 4 days ago
Store - Laveen, AZ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Phoenix, AZ (13 miles from Peoria, AZ)
- 4 days ago
- Phoenix, AZ (13 miles from Peoria, AZ)
- 4 days ago
CUSTOMER SERVICE MANAGER RESPONSIBILITIES: Supervises customer service representatives within the branch while providing the tools to ensure the best service possible....
- Phoenix, AZ (13 miles from Peoria, AZ)
- 5 days ago
- Phoenix, AZ (13 miles from Peoria, AZ)
- 5 days ago
Looking to build your career and design your future? You have come to the right place. Overview The primary responsibility of the Customer Service Coordinator is to work with our customers...
Financial Customer Service Professional
- Tempe, AZ (22 miles from Peoria, AZ)
- 5 days ago
- Tempe, AZ (22 miles from Peoria, AZ)
- 5 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
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Salary for Customer Service Manager Jobs in Peoria, AZ
Highest Education Level
Customer Service Managers in Peoria, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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