Customer Service Instructor Jobs in Florida
A Customer Service Instructor is a professional who provides training and coaching to customer service representatives in industries such as retail, finance, and telecommunications, among others. They are responsible for creating and implementing training programs that help to improve the customer service skills and product knowledge of team members, with the aim of enhancing customer satisfaction and increasing business performance. They also monitor and evaluate the progress of individuals, providing feedback and additional training where necessary.
Important skills for a Customer Service Instructor include strong communication and interpersonal skills, the ability to teach and mentor, and a thorough understanding of effective customer service practices. They should also be able to analyze performance data and identify areas for improvement. Customer Service Instructors may also require specific industry certifications, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) credentials, depending on the requirements of their particular role. Prior to becoming a Customer Service Instructor, individuals may have roles such as Customer Service Representative, Team Leader, or Customer Service Manager.
Ambulatory Customer Service Educator FPS Administrative Full-Time
- St Augustine, FL
- 23 days ago
- St Augustine, FL
- 23 days ago
Overview The Ambulatory Customer Service Educator is responsible for developing, implementing, and maintaining non-clinical education programs for UF Health St Johns Ambulatory employees. This...
LOCATION Tampa, FL POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
General information Job Title Airport Customer Service Trainer - MCO Date Friday, May 9, 2025 State Florida City Orlando Base Pay Rate: $ 20.00 Full/Part Time Full Time Exempt or Non-Exempt...
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Customer Service Instructor Online Courses and Training Opportunities
Salary for Customer Service Instructor Jobs in Florida
Highest Education Level
Customer Service Instructors in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Instructor position
- Organizational Development
- Americans With Disabilities Act (ADA) Certified
- Process Management
- Regulations
- Instructional Design
- Adult Education
- Claims Processing
- Drug Testing
- Learning Management System
- Compensation and Benefits
- eLearning
- Long-Term Disability
- Call Center Experience
- New Hire Training
- Claims
- Customer Satisfaction
- Onboarding
- Accounts Receivable
- Collections
- Telephone Skills
- Staffing
- Salesforce
- Driving
- Investigation
- Microsoft Outlook
- Quality Assurance
- Collaboration
- Public Speaking
- Coaching
- Spanish
- Policy Development
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Microsoft Word
- Time Management
- Teamwork
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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