Customer Service Instructor Jobs

A Customer Service Instructor is a professional who provides training and coaching to customer service representatives in industries such as retail, finance, and telecommunications, among others. They are responsible for creating and implementing training programs that help to improve the customer service skills and product knowledge of team members, with the aim of enhancing customer satisfaction and increasing business performance. They also monitor and evaluate the progress of individuals, providing feedback and additional training where necessary.

Important skills for a Customer Service Instructor include strong communication and interpersonal skills, the ability to teach and mentor, and a thorough understanding of effective customer service practices. They should also be able to analyze performance data and identify areas for improvement. Customer Service Instructors may also require specific industry certifications, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) credentials, depending on the requirements of their particular role. Prior to becoming a Customer Service Instructor, individuals may have roles such as Customer Service Representative, Team Leader, or Customer Service Manager.

1-15 of 25 Jobs

Customer Service Trainer

  • Tampa, FL
  • 1 hour ago
  • Tampa, FL
  • 1 hour ago

Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be...

Onsite Call Center Trainer

  • Casselberry, FL
  • 1 day ago
  • Casselberry, FL
  • 1 day ago

Prior call center experience is required. Prior health care experience is preferred. Apply...

Customer Support Training Specialist

  • Fort Worth, TX
  • 1 day ago
  • Fort Worth, TX
  • 1 day ago

Preferred Qualifications: Associates degree 2 years of call center experience involving customer service, tech support and knowledge of credit card processing Working knowledge of Point of Service (...

Hybrid Customer Service Training Specialist 827985

  • New York, NY
  • 2 days ago
  • New York, NY
  • 2 days ago

Hybrid Customer Service Training Specialist 827985 Stivers Mission, KS, US 1 day ago Quick Job type Full-time Quick Job description Job Title : Hybrid Customer Service Training Specialist-...

Call Center Trainer

  • Wenatchee, WA
  • 3 days ago
  • Wenatchee, WA
  • 3 days ago

Job Specific Competencies Consistent Job Performance of Primary Position a. Consistent Job Performance in Call Center I or II duties Leadership Qualities: Provides leadership to the department. a....

Customer Service - Training Specialist 105-1060

  • Tulsa, OK
  • 5 days ago
  • Tulsa, OK
  • 5 days ago

JOB SUMMARY: This position is responsible for the training of personnel in the Customer Service and Enrollment departments on procedures, policies, and mode of operations. This job requires...

Customer Service Trainer

  • Hamilton, ON
  • 7 days ago
  • Hamilton, ON
  • 7 days ago

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Our operation in Hamilton keeps growing and provides our team members with...

Call Center Trainer

  • Grand Rapids, MI
  • 8 days ago
  • Grand Rapids, MI
  • 8 days ago

We are seeking an experienced and dynamic Healthcare Call Center Trainer to design and deliver high-impact patient-centric, compassion-focused collections training programs that support the...

Call Center Trainer

  • Martinsville, VA
  • 13 days ago
  • Martinsville, VA
  • 13 days ago

The Trainer, Call Center is responsible for training newly hired project staff and supporting existing experienced staff to improve their performance. This person will deliver training in...

Customer Success Coach

  • OR
  • 14 days ago
  • OR
  • 14 days ago

Our world is transforming, and PTC is leading the way.?Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower...

Call Center Trainer

  • Wichita, KS
  • 20 days ago
  • Wichita, KS
  • 20 days ago

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...

Customer service / Trainer- $11- $12/hr- Lake Mary, FL in Lake Mary, FL

  • Lake Mary, FL
  • 21 days ago
  • Lake Mary, FL
  • 21 days ago

He/She should love exercise and can perform regular pushups, sit-ups and willing to learn training 9Round way. No prior experience needed! Love People! Love Fitness!...

Customer Service/Trainer/Sales Rep in Lake Mary, FL

  • Lake Mary, FL
  • 21 days ago
  • Lake Mary, FL
  • 21 days ago

This is a permanent position so temporary job seekers will not be considered. Serious inquiries only Our Lake Mary location is hiring part time AND full time trainers/sales reps. No kickboxing...

Customer Support Trainer

  • San Antonio, TX
  • 22 days ago
  • San Antonio, TX
  • 22 days ago

Job Description The Trainer: Key Responsibilities: Coordinates and oversees training for operations and new joiner orientation. Position also promotes a team-oriented environment through people...

Call Center Trainer

  • Little Rock, AR
  • 25 days ago
  • Little Rock, AR
  • 25 days ago

Are you passionate about developing others, creating engaging learning experiences, and shaping high-performing contact center teams? At **Pearl Interactive Network**, were always looking for...

Customer Service Instructor Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
customer service
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Salary for Customer Service Instructor Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Instructors offer the following education background
Bachelor's Degree
33.8%
High School or GED
21.6%
Associate's Degree
16.3%
Vocational Degree or Certification
11.0%
Master's Degree
10.8%
Some College
4.7%
Doctorate Degree
1.1%
Some High School
0.8%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Instructors
2-4 years
37.1%
4-6 years
37.1%
Less than 1 year
5.7%
1-2 years
5.7%
10+ years
5.7%
6-8 years
5.7%
None
2.9%


Other Career Titles

Here are some other career titles that require similar skills



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