Customer Service Instructor Jobs
A Customer Service Instructor is a professional who provides training and coaching to customer service representatives in industries such as retail, finance, and telecommunications, among others. They are responsible for creating and implementing training programs that help to improve the customer service skills and product knowledge of team members, with the aim of enhancing customer satisfaction and increasing business performance. They also monitor and evaluate the progress of individuals, providing feedback and additional training where necessary.
Important skills for a Customer Service Instructor include strong communication and interpersonal skills, the ability to teach and mentor, and a thorough understanding of effective customer service practices. They should also be able to analyze performance data and identify areas for improvement. Customer Service Instructors may also require specific industry certifications, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) credentials, depending on the requirements of their particular role. Prior to becoming a Customer Service Instructor, individuals may have roles such as Customer Service Representative, Team Leader, or Customer Service Manager.
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In PersonExperienced Call Center Trainer
- Mass Markets
- Edwardsville, NS
- 17 hours ago
- Edwardsville, NS
- 17 hours ago
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries....
In PersonCustomer Experience Coach Location: Austin, TX Employment Type : Full-Time Compensation: $23$30/hr + quarterly performance based bonuses. Help people move forward while building a meaningful...
In PersonMetric-driven call center experience. Bilingual skills are a plus. -- Work Environment / Additional Requirements Flexible schedules, including evenings/weekends as needed....
In PersonCustomer Support & Training Specialist - Media Monitors
- iHeartMedia
- White Plains, NY
- 5 days ago
- White Plains, NY
- 5 days ago
iHeartMedia Current employees and contingent workers click here to apply and search by the Job Posting Title. The audio revolution is here and iHeart is leading it! iHeartMedia, the number one...
In PersonCustomer Service Trainer in US, Indianapolis, IN
- The AES Corporation
- Indianapolis, IN
- 8 days ago
- Indianapolis, IN
- 8 days ago
Familiarity with quality programs, call monitoring, and performance metrics. Experience with LMS platforms and virtual training tools....
In PersonRemote Customer Success Coach High-Impact Coaching
- Erschaffe dich neu
- New York, NY
- 8 days ago
- New York, NY
- 8 days ago
Erschaffe dich neu sucht einen Customer Success Coach, der Klienten langfristig betreut und als Teil eines High-Performance Teams arbeitet. Die Rolle ist vollstandig remote und beinhaltet eine...
RemoteFamiliarity with quality programs, call monitoring, and performance metrics. Experience with LMS platforms and virtual training tools....
In PersonLOCATION: Wichita, KS POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In Person- Cuyahoga County Board of Developmental Disabilities
- Cleveland, OH
- 20 days ago
- Cleveland, OH
- 20 days ago
Overview The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a Part-time Customer Experience Coach to develop and deploy strategies, programs, and processes to ensure...
Hybrid Part TimeCollectors Customer Experience Trainer
- Collectors Universe, Inc.
- Santa Ana, CA
- 21 days ago
- Santa Ana, CA
- 21 days ago
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting...
In PersonCustomer Service Training Coordinator (FBO)
- Hillwood
- Fort Worth, TX
- 21 days ago
- Fort Worth, TX
- 21 days ago
Company Overview: Alliance Aviation Services is an award-winning Fixed Base Operation (FBO) located at Perot Field Fort Worth Alliance Airport. We support a diverse mix of civilian, military, and...
In PersonCustomer Support Training Specialist II
- Cayuse Holdings
- Blackstone, VA
- 27 days ago
- Blackstone, VA
- 27 days ago
Overview Employment in this role is conditional upon successful execution of the contract by the client The Work The Customer Support Training Specialist II is responsible for assisting and...
In PersonCustomer Support Training Specialist I
- Cayuse Holdings
- Blackstone, VA
- 27 days ago
- Blackstone, VA
- 27 days ago
Employment in this role is conditional upon successful execution of the contract by the client. The Work The Customer Support Training Specialist I is responsible for assisting and supporting...
In PersonLOCATION: Wichita, KS POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonCustomer Service Instructor Online Courses and Training Opportunities
Salary for Customer Service Instructor Jobs Nationwide
Highest Education Level
Customer Service Instructors offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Instructor position
- Organizational Development
- Americans With Disabilities Act (ADA) Certified
- Process Management
- Instructional Design
- Adult Education
- Claims Processing
- Drug Testing
- Learning Management System
- Learning and Development
- Compensation and Benefits
- eLearning
- Short-Term Disability
- Call Monitoring
- Call Center Experience
- Service Standards
- New Hire Training
- Financial Services
- Claims
- Complaint Resolution
- Telecom
- Customer Satisfaction
- Onboarding
- Accounts Receivable
- Staffing
- Collections
- Retail
- Background Checks
- Written Communication
- Investigation
- Driving
- Telephone Skills
- Coaching
- Quality Assurance
- Interpersonal Skills
- Employee Development
- Punctual
- Team Building
- Collaboration
- Microsoft PowerPoint
- Microsoft Office
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Instructor Related Career Advice Articles
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