Customer Service Instructor Jobs
A Customer Service Instructor is a professional who provides training and coaching to customer service representatives in industries such as retail, finance, and telecommunications, among others. They are responsible for creating and implementing training programs that help to improve the customer service skills and product knowledge of team members, with the aim of enhancing customer satisfaction and increasing business performance. They also monitor and evaluate the progress of individuals, providing feedback and additional training where necessary.
Important skills for a Customer Service Instructor include strong communication and interpersonal skills, the ability to teach and mentor, and a thorough understanding of effective customer service practices. They should also be able to analyze performance data and identify areas for improvement. Customer Service Instructors may also require specific industry certifications, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) credentials, depending on the requirements of their particular role. Prior to becoming a Customer Service Instructor, individuals may have roles such as Customer Service Representative, Team Leader, or Customer Service Manager.
Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be...
Prior call center experience is required. Prior health care experience is preferred. Apply...
Preferred Qualifications: Associates degree 2 years of call center experience involving customer service, tech support and knowledge of credit card processing Working knowledge of Point of Service (...
Hybrid Customer Service Training Specialist 827985 Stivers Mission, KS, US 1 day ago Quick Job type Full-time Quick Job description Job Title : Hybrid Customer Service Training Specialist-...
Job Specific Competencies Consistent Job Performance of Primary Position a. Consistent Job Performance in Call Center I or II duties Leadership Qualities: Provides leadership to the department. a....
JOB SUMMARY: This position is responsible for the training of personnel in the Customer Service and Enrollment departments on procedures, policies, and mode of operations. This job requires...
Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Our operation in Hamilton keeps growing and provides our team members with...
We are seeking an experienced and dynamic Healthcare Call Center Trainer to design and deliver high-impact patient-centric, compassion-focused collections training programs that support the...
The Trainer, Call Center is responsible for training newly hired project staff and supporting existing experienced staff to improve their performance. This person will deliver training in...
Our world is transforming, and PTC is leading the way.?Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower...
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Customer service / Trainer- $11- $12/hr- Lake Mary, FL in Lake Mary, FL
- Lake Mary, FL
- 21 days ago
- Lake Mary, FL
- 21 days ago
He/She should love exercise and can perform regular pushups, sit-ups and willing to learn training 9Round way. No prior experience needed! Love People! Love Fitness!...
Customer Service/Trainer/Sales Rep in Lake Mary, FL
- Lake Mary, FL
- 21 days ago
- Lake Mary, FL
- 21 days ago
This is a permanent position so temporary job seekers will not be considered. Serious inquiries only Our Lake Mary location is hiring part time AND full time trainers/sales reps. No kickboxing...
Job Description The Trainer: Key Responsibilities: Coordinates and oversees training for operations and new joiner orientation. Position also promotes a team-oriented environment through people...
Are you passionate about developing others, creating engaging learning experiences, and shaping high-performing contact center teams? At **Pearl Interactive Network**, were always looking for...
Customer Service Instructor Online Courses and Training Opportunities
Salary for Customer Service Instructor Jobs Nationwide
Highest Education Level
Customer Service Instructors offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Instructor position
- Organizational Development
- Americans With Disabilities Act (ADA) Certified
- Process Management
- Regulations
- Instructional Design
- Adult Education
- Claims Processing
- Drug Testing
- Learning Management System
- Compensation and Benefits
- eLearning
- Long-Term Disability
- Call Center Experience
- New Hire Training
- Customer Satisfaction
- Claims
- Onboarding
- Accounts Receivable
- Collections
- Staffing
- Administrative Skills
- Telephone Skills
- Implementation
- Auditing
- Driving
- Investigation
- Microsoft Outlook
- Quality Assurance
- Collaboration
- Coaching
- Policy Development
- Public Speaking
- Spanish
- Team Building
- Microsoft PowerPoint
- Bachelor's Degree
- Problem Solving
- Microsoft Excel
- Microsoft Word
- Teamwork
- Customer Service
- Scheduling
- Computer Skills
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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