Customer Service Instructor Jobs
A Customer Service Instructor is a professional who provides training and coaching to customer service representatives in industries such as retail, finance, and telecommunications, among others. They are responsible for creating and implementing training programs that help to improve the customer service skills and product knowledge of team members, with the aim of enhancing customer satisfaction and increasing business performance. They also monitor and evaluate the progress of individuals, providing feedback and additional training where necessary.
Important skills for a Customer Service Instructor include strong communication and interpersonal skills, the ability to teach and mentor, and a thorough understanding of effective customer service practices. They should also be able to analyze performance data and identify areas for improvement. Customer Service Instructors may also require specific industry certifications, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) credentials, depending on the requirements of their particular role. Prior to becoming a Customer Service Instructor, individuals may have roles such as Customer Service Representative, Team Leader, or Customer Service Manager.
Senior Customer Service Trainer Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you passionate about training and developing people to grow their skills? Join us as a Senior Customer Service...
Mauser is one of the largest manufacturers of rigid metal and plastic containers in North America. Our diverse products and broad geographic reach have made us a market leader in the general line...
Prior call center experience is required. Prior banking experience is preferred....
Prior call center experience is required. Prior Property & Casualty (P&C) insurance experience is required....
Call Center Trainer Job Locations US-WA-Kent ID 2025-9470 Position Type Regular Full-Time Overview If you reside in California, please see our California Applicant Privacy Policy for more...
Customer Service Trainer (40 hours/week) Job ID: 261614 Work Type: FT Location: Lititz, PA, United States Description Penn Medicine is dedicated to our tripartite mission of providing the highest...
Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV...
Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of...
DESCRIPTION TheCoachwill facilitate legal-age smokers and nicotine users who would otherwise continue to use or smoke to convert to smoke-free products (including heat-not-burn) that, while not...
We are seeking a dynamic and highly skilled Training Manager to oversee and execute our call center training programs. This role will be responsible for developing and implementing new hire...
Remote WorkJob Summary The Quality Assurance Department Trainer facilitates, monitors, and records progress for Quality Assurance new hire training as well as continuing education for current team members by...
Between $45k and $60k Per Year DOE (Depends on Experience) Junior Call Center Trainer Earthlink Occupation: Training and Development Managers Location: Norton, VA - 24273 Positions available: 1...
The Canvas Support Trainer is responsible for presenting/providing the formal training for new hires during their first 3 weeks with Instructure. This includes the setup of support tools (Slack,...
Remote WorkOur world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower...
Remote WorkPOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Customer Service Instructor Online Courses and Training Opportunities
Salary for Customer Service Instructor Jobs Nationwide
Highest Education Level
Customer Service Instructors offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Instructor position
- Continuous Improvement
- Americans With Disabilities Act (ADA) Certified
- Process Management
- Curriculum Development
- Claims Processing
- Drug Testing
- New Employee Orientation
- Learning Management System
- Compensation and Benefits
- Call Center Experience
- New Hire Training
- Property and Casualty Insurance
- People Oriented
- Claims
- Shipping
- Resolution
- Enterprise Resource Planning
- Customer Satisfaction
- Accounts Receivable
- Onboarding
- Liaison
- Packaging
- Collections
- Conflict Resolution
- Auditing
- Investigation
- Microsoft Outlook
- Written Communication
- Mentoring
- Documentation
- Coaching
- Collaboration
- Sales
- Reporting
- Team Building
- Bachelor's Degree
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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