Customer Service Instructor Jobs
A Customer Service Instructor is a professional who provides training and coaching to customer service representatives in industries such as retail, finance, and telecommunications, among others. They are responsible for creating and implementing training programs that help to improve the customer service skills and product knowledge of team members, with the aim of enhancing customer satisfaction and increasing business performance. They also monitor and evaluate the progress of individuals, providing feedback and additional training where necessary.
Important skills for a Customer Service Instructor include strong communication and interpersonal skills, the ability to teach and mentor, and a thorough understanding of effective customer service practices. They should also be able to analyze performance data and identify areas for improvement. Customer Service Instructors may also require specific industry certifications, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) credentials, depending on the requirements of their particular role. Prior to becoming a Customer Service Instructor, individuals may have roles such as Customer Service Representative, Team Leader, or Customer Service Manager.
This is an ON-SITE role located at: 2601 Meacham Blvd., Fort Worth, TX 76137 WHO YOU ARE: Are you a dynamic and experienced trainer with a passion for developing others and driving performance? Do...
We are looking for an engaging Call Center Trainer/Quality Assurance Analyst to join our growing Call Center. In this role, you'll be responsible for scheduling and conducting all new hire...
About Owner.com Owner is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own...
Remote WorkThe Call Center Trainer is required to design, develop, facilitate and deliver course instruction to call center employees in a professional and effective manner. Proper execution of these...
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample...
Remote WorkCall Center Trainer - Hybrid (must live in Orlando area)
- Orlando, FL
- 3 days ago
- Orlando, FL
- 3 days ago
$18/hour Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a...
Ambulatory Customer Service Educator FPS Administrative Full-Time
- St Augustine, FL
- 4 days ago
- St Augustine, FL
- 4 days ago
Overview The Ambulatory Customer Service Educator is responsible for developing, implementing, and maintaining non-clinical education programs for UF Health St Johns Ambulatory employees. This...
Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower...
Remote WorkDESCRIPTION TheCoachwill facilitate legal-age smokers and nicotine users who would otherwise continue to use or smoke to convert to smoke-free products (including heat-not-burn) that, while not...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Monday-Friday (with occasional weekends/overnight at times based on travel) Training: Will be virtual -After the training, they will begin traveling to new clients to onboard and train them on the...
LOCATION Sydney, NS POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
We are looking for an engaging Call Center Trainer/Quality Assurance Analyst to join our growing Call Center. In this role, you'll be responsible for scheduling and conducting all new hire...
Customer Service Instructor Online Courses and Training Opportunities
Salary for Customer Service Instructor Jobs Nationwide
Highest Education Level
Customer Service Instructors offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Instructor position
- Organizational Development
- Americans With Disabilities Act (ADA) Certified
- Process Management
- Regulations
- Instructional Design
- Adult Education
- Claims Processing
- Drug Testing
- Learning Management System
- Compensation and Benefits
- eLearning
- Long-Term Disability
- Call Center Experience
- Escalation Management
- New Hire Training
- Claims
- Customer Satisfaction
- Accounts Receivable
- Onboarding
- Reimbursement
- Collections
- Telephone Skills
- Staffing
- Listening
- Salesforce
- Driving
- Investigation
- Microsoft Outlook
- Public Speaking
- Events
- Mentoring
- Collaboration
- Coaching
- Quality Assurance
- Employee Development
- Spanish
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
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