Customer Service Analyst Jobs in Wayne, NJ
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Customer Service Operations Analyst
- New York City, NY (20 miles from Wayne, NJ)
- 1 hour ago
- New York City, NY (20 miles from Wayne, NJ)
- 1 hour ago
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Lead Client Support Analyst (Hybrid)
- Newark, NJ (15 miles from Wayne, NJ)
- 2 days ago
- Newark, NJ (15 miles from Wayne, NJ)
- 2 days ago
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join...
Insurance Consultant - Customer Service
- Florham Park, NJ (14 miles from Wayne, NJ)
- 9 days ago
- Florham Park, NJ (14 miles from Wayne, NJ)
- 9 days ago
ADP is hiring an Insurance Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning...
- New York, NY (18 miles from Wayne, NJ)
- 15 days ago
- New York, NY (18 miles from Wayne, NJ)
- 15 days ago
Company DescriptionJobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name:...
Remote WorkClient Service Analyst Level 3
- Parsippany, NJ (10 miles from Wayne, NJ)
- 23 days ago
- Parsippany, NJ (10 miles from Wayne, NJ)
- 23 days ago
Job Overview Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or...
- Bogota, NJ (12 miles from Wayne, NJ)
- 45+ days ago
- Bogota, NJ (12 miles from Wayne, NJ)
- 45+ days ago
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can...
Wealth Management Client Experience Analyst New York, NY
- New York, NY (18 miles from Wayne, NJ)
- 90+ days ago
- New York, NY (18 miles from Wayne, NJ)
- 90+ days ago
MORE ABOUT THIS SKILLSET Partnering with our Private Wealth Clients to provide provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
Demographic Data for Wayne, NJ
Moving to Wayne, NJ? Find some basic demographic data about Wayne, NJ below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Wayne, NJ
Highest Education Level
Customer Service Analysts in Wayne, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Client Support
- Application Support
- MacOS
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Zendesk
- Order Entry
- Customer Success
- Customer Support
- Printing
- Client Services
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Customer Relations
- Scanning
- Administrative Skills
- Billing
- Finance
- High School Diploma
- Retail
- Process Improvement
- Conflict Resolution
- Troubleshooting
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Collaboration
- Data Analysis
- Filing
- Reporting
- Bachelor's Degree
- Inventory Management
- Sales
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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