Customer Service Analyst Jobs in Newark, NJ
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Sales Consultant - Customer Service
- Edison, NJ (19 miles from Newark, NJ)
- 13 days ago
- Edison, NJ (19 miles from Newark, NJ)
- 13 days ago
6098 - Edison - 1015 US Route 1, Edison, New Jersey, 08817 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for...
- New York, NY (9 miles from Newark, NJ)
- 4 days ago
- New York, NY (9 miles from Newark, NJ)
- 4 days ago
EMPLOYER NAME Addepar, Inc.POSITION LOCATION: New York, NYPOSITION AVAILABLE: Data Client Support AnalystMINIMUM REQUIREMENTS:Bachelors degree or foreign equivalent in an Engineering field, plus 1...
Onboarding Client Service Analyst
- Jersey City, NJ (4 miles from Newark, NJ)
- 27 days ago
- Jersey City, NJ (4 miles from Newark, NJ)
- 27 days ago
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At...
- Bogota, NJ (12 miles from Newark, NJ)
- 45+ days ago
- Bogota, NJ (12 miles from Newark, NJ)
- 45+ days ago
Job Description Summary For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and the drive to deliver impactful solutions to our...
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join...
Insurance Consultant - Customer Service
- Florham Park, NJ (12 miles from Newark, NJ)
- 60+ days ago
- Florham Park, NJ (12 miles from Newark, NJ)
- 60+ days ago
ADP is hiring an Insurance Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning...
Demographic Data for Newark, NJ
Moving to Newark, NJ? Find some basic demographic data about Newark, NJ below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Newark, NJ
Highest Education Level
Customer Service Analysts in Newark, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Application Support
- CompTIA Network+
- Inbound
- Escalation Management
- Customer Support
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Administrative Skills
- Telephone Skills
- Retail
- Finance
- High School Diploma
- Customer Relationship Management
- Auditing
- Conflict Resolution
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Documentation
- Filing
- Inventory Management
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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