Customer Service Analyst Jobs in Mahwah, NJ
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
- Johnson & Johnson
- Bogota, NJ (15 miles from Mahwah, NJ)
- 6 hours ago
- Bogota, NJ (15 miles from Mahwah, NJ)
- 6 hours ago
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments...
In Person- Capgemini Holding Inc
- Bogota, NJ (15 miles from Mahwah, NJ)
- 6 hours ago
- Bogota, NJ (15 miles from Mahwah, NJ)
- 6 hours ago
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's mostinnovative companies unleash...
Hybrid- Johnson & Johnson
- Bogota, NJ (15 miles from Mahwah, NJ)
- 1 day ago
- Bogota, NJ (15 miles from Mahwah, NJ)
- 1 day ago
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments...
In PersonCustomer Experience Analyst / Experiencia sector de infraestructura energetica
- ADECCO SERVICIOS COLOMBIA S.A
- Bogota, NJ (15 miles from Mahwah, NJ)
- 5 days ago
- Bogota, NJ (15 miles from Mahwah, NJ)
- 5 days ago
Customer Experience AnalystBogota Modalidad hibridaSobre la companiaMultinacional lider del sector energetico-industrial, especializada en soluciones de gestion de energia y tecnologia electrica....
Hybrid- Mondelez International
- East Hanover, NJ (20 miles from Mahwah, NJ)
- 6 days ago
- East Hanover, NJ (20 miles from Mahwah, NJ)
- 6 days ago
The Customer Service Analyst will be responsible for analytics, continuous improvement projects and designated standard customer service order-to-cash tasks....
In PersonTechnical Customer Success Analyst- US Based (Hybrid)
- Syneos Health
- New York, NY (24 miles from Mahwah, NJ)
- 22 days ago
- New York, NY (24 miles from Mahwah, NJ)
- 22 days ago
Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and...
HybridCustomer Service Quality Analyst
- Ten Lifestyle Group Plc
- New York, NY (24 miles from Mahwah, NJ)
- 30+ days ago
- New York, NY (24 miles from Mahwah, NJ)
- 30+ days ago
At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services...
In Person- Capital Rx, Inc.
- New York, NY (24 miles from Mahwah, NJ)
- 60+ days ago
- New York, NY (24 miles from Mahwah, NJ)
- 60+ days ago
About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit...
In PersonDemographic Data for Mahwah, NJ
Moving to Mahwah, NJ? Find some basic demographic data about Mahwah, NJ below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Mahwah, NJ
Highest Education Level
Customer Service Analysts in Mahwah, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Finance
- Procurement
- Windows 10
- Operations Analysis
- Call Center Experience
- Escalation Management
- Order Entry
- Customer Support
- Zendesk
- Customer Success
- Resolution
- Printing
- Client Services
- Retail Sales
- General Repair
- Scheduling Appointments
- Customer Satisfaction
- Onboarding
- Scanning
- Technical Support
- Energetic
- Administrative Skills
- Billing
- Retail
- High School Diploma
- Troubleshooting
- Written Communication
- Auditing
- Customer Relations
- Investigation
- Documentation
- Punctual
- Filing
- Inventory Management
- Reporting
- Collaboration
- Flexibility
- Microsoft PowerPoint
- Sales
- Microsoft Excel
- Microsoft Office
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Time Management
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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