Customer Service Analyst Jobs in Chicago, IL
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Customer Relationship Analyst I
- Schaumburg, IL (23 miles from Chicago, IL)
- 2 days ago
- Schaumburg, IL (23 miles from Chicago, IL)
- 2 days ago
Description Summary: The Customer Relationship Analyst 1 (CRA 1) role builds strong relationships with dealers by providing outstanding customer service and support. The CRA 1 analyzes the...
Remote WorkIXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team...
Remote Work- Elk Grove Village, IL (18 miles from Chicago, IL)
- 8 days ago
- Elk Grove Village, IL (18 miles from Chicago, IL)
- 8 days ago
This independently motivated self-starter will cultivate and strengthen relationships with our B2B2C ecommerce Stakeholders, Partners and Customers. They will be pivotal to driving customer...
- Northfield, IL (14 miles from Chicago, IL)
- 10 days ago
- Northfield, IL (14 miles from Chicago, IL)
- 10 days ago
Job Summary This independently motivated self-starter will cultivate and strengthen relationships with our B2B2C ecommerce Stakeholders, Partners and Customers. They will be pivotal to driving...
Experienced Consultant, Customer Service StrategyNew
- Chicago, IL
- 16 days ago
- Chicago, IL
- 16 days ago
Experienced Consultant, Customer Service Strategy Chicago motivated Service Strategy consultant to join our team as an Experienced Consultant within our Technology & Experience practice. In this...
West Monroe is searching for a motivated Service Strategy consultant to join our team as an Experienced Consultant within our Technology & Experience practice. In this role, you'll collaborate...
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages...
Client Service Analyst (bilingual Japanese-English)
- Chicago, IL
- 60+ days ago
- Chicago, IL
- 60+ days ago
Summary Ensure the efficient processing of all financial transactions including but not limited to loans, time deposits, foreign exchange, funds transfer, etc. in accordance with the established...
We are searching for a polished and experienced Senior Client Support Analyst ready to join our service-centric Client Support team catering to our large institution clients that utilize our low...
Demographic Data for Chicago, IL
Moving to Chicago, IL? Find some basic demographic data about Chicago, IL below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Chicago, IL
Highest Education Level
Customer Service Analysts in Chicago, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Application Support
- CompTIA Network+
- Inbound
- Escalation Management
- Customer Support
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Administrative Skills
- Telephone Skills
- Retail
- Finance
- High School Diploma
- Conflict Resolution
- Customer Relationship Management
- Auditing
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Documentation
- Filing
- Microsoft PowerPoint
- Inventory Management
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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