Call Center Representative Jobs in Chicago, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- SCR Medical Transportation LLC
- Chicago, IL
- 1 hour ago
- Chicago, IL
- 1 hour ago
We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training then $18.50 once training is complete....
In Person- First Chicago Insurance
- Bedford Park, IL (13 miles from Chicago, IL)
- 1 day ago
- Bedford Park, IL (13 miles from Chicago, IL)
- 1 day ago
at First Chicago Insurance in Bedford Park, Illinois, United States Job Description We are seeking Claims Call Center Specialists for our growing insurance company! The Claims Call Center...
In PersonInbound Call Center Representative
- Great Lakes Credit Union
- Bannockburn, IL (21 miles from Chicago, IL)
- 3 days ago
- Bannockburn, IL (21 miles from Chicago, IL)
- 3 days ago
Great Lakes Credit Union is Hiring GREAT people for our GREAT team! Do you enjoy customer interaction and relationship building? WE WANT YOU ON OUR TEAM! The Member Care Specialist is responsible...
In PersonCall Center Representative - Behavioral Health
- Prime Healthcare
- Chicago, IL
- 3 days ago
- Chicago, IL
- 3 days ago
Overview Department: Behavioral Health -Call Center (High Volume Calls) Schedule: Per Diem Nights| 7p-7a| Must work 4 shifts per month Facility: Prime Healthcare Saint Mary of Nazareth Hospital...
In PersonCenter Representative provides excellent customer service through the City Colleges of Chicago Call Center and delivers quality information and support to students and the general public who inquire...
Remote- Ascensus
- Elk Grove Village, IL (18 miles from Chicago, IL)
- 5 days ago
- Elk Grove Village, IL (18 miles from Chicago, IL)
- 5 days ago
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
RemoteRegistry Call Center Representative
- Shirley Ryan AbilityLab
- Chicago, IL
- 14 days ago
- Chicago, IL
- 14 days ago
Previous call center experience preferred. Working knowledge of medical terminology and insurance....
In Person988 Call Center Specialist - PM
- DuPage County Health Department
- Wheaton, IL (24 miles from Chicago, IL)
- 14 days ago
- Wheaton, IL (24 miles from Chicago, IL)
- 14 days ago
Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our...
In PersonBilingual Call Center Representative (French Speaking)
- Midtown Athletic Clubs
- Chicago, IL
- 26 days ago
- Chicago, IL
- 26 days ago
Midtown is seeking a Full-time bilingual French/English Member Support Representative to handle member inquiries and support the technical aspects of customer service in a fast paced call center...
HybridCustomer Care Associate, Level II (M-F 10:30am-7pm) - Waukegan, IL
- HD Supply
- Evanston, IL (10 miles from Chicago, IL)
- 30+ days ago
- Evanston, IL (10 miles from Chicago, IL)
- 30+ days ago
-7pm MON-FRI (WEEKENDS OFF) Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time Proficiency with Microsoft Outlook/Word/Excel Must be able to pass a background/drug test High-Volume Call-Center...
In Person- Tricoci University
- Park Ridge, IL (12 miles from Chicago, IL)
- 30+ days ago
- Park Ridge, IL (12 miles from Chicago, IL)
- 30+ days ago
Description Join Tricoci University as a Call Center Representative!...
In PersonCall Center Representative (Support Services)
- Wheaton Eye Clinic LTD
- Wheaton, IL (24 miles from Chicago, IL)
- 30+ days ago
- Wheaton, IL (24 miles from Chicago, IL)
- 30+ days ago
The Call Center Representative will demonstrate initiative in accomplishing all Wheaton Eye goals, follow HIPAA guidelines for patient privacy and abide by all Wheaton Eye and departmental guidelines...
In Person- Illinois Municipal Retirement Fund (IMRF)
- Oak Brook, IL (15 miles from Chicago, IL)
- 30+ days ago
- Oak Brook, IL (15 miles from Chicago, IL)
- 30+ days ago
Contact Center Representative Illinois Municipal Retirement Fund (IMRF) - 4.0 Oak Brook, IL Job Details $53,369 - $58,705 a year 1 day ago Benefits Paid holidays Disability insurance Health...
RemoteReq ID: 352985 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
HybridCall Center Specialist Physician Referrals
- Advent Health
- Hinsdale, IL (15 miles from Chicago, IL)
- 30+ days ago
- Hinsdale, IL (15 miles from Chicago, IL)
- 30+ days ago
Schedule: Monday - Fridays; Day shifts, w/some Saturdays 1-Year inbound call center experience needed Remote role, but candidates must reside in the Chicagoland or Northwest Indiana Area and have reliable...
RemoteDemographic Data for Chicago, IL
Moving to Chicago, IL? Find some basic demographic data about Chicago, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Chicago, IL
Highest Education Level
Call Center Representatives in Chicago, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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