Call Center Representative Jobs in Chicago, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Entry Level Call Center Representative Job
- Itasca, IL (18 miles from Chicago, IL)
- 1 day ago
- Itasca, IL (18 miles from Chicago, IL)
- 1 day ago
Entry level Call Center Representative job!! Responsibilities Manage inbound calls from patients and doctor's offices. Provide exceptional customer service and support to callers....
Call Center experience in a healthcare related organization is preferred....
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your...
- Buffalo Grove, IL (23 miles from Chicago, IL)
- 6 days ago
- Buffalo Grove, IL (23 miles from Chicago, IL)
- 6 days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
SCR Medical Transportation LLC We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $18.50 once training is complete....
Call Center / Customer Service Specialist 1
- Deerfield, IL (21 miles from Chicago, IL)
- 10 days ago
- Deerfield, IL (21 miles from Chicago, IL)
- 10 days ago
Call Center / Customer Service Specialist 1#25-73076 $15.19 per hour Deerfield, IL All On-site Job Description Our Client, a Retail Pharmacy company, is looking for a Call Center / Customer...
Beacon Hill is hiring! We have partnered with a growing company in the Loop in hiring Contact Center Specialists to start immediately! In this role, you will serve as the primary point of contact...
Remote Workcenter experience Strong data entry skills and the ability to type 32 WPM or more Demonstrated proficiency in Windows based operating systems and Microsoft office Ability to navigate multiple computer...
Remote WorkCall Center Representative (Night Shift)
- Burr Ridge, IL (17 miles from Chicago, IL)
- 14 days ago
- Burr Ridge, IL (17 miles from Chicago, IL)
- 14 days ago
About Us Accel Entertainment, Inc. (NYSE: ACEL) is a leading distributed gaming operator in the United States, as well as a developer of brick-and-mortar casinos that serve local gaming markets...
at Beacon Hill Solutions Group, LLC in Chicago, Illinois, United States Job Description Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Beacon Hill...
Student Finance Representative-(Call Center/Customer Service)
- Lisle, IL (23 miles from Chicago, IL)
- 15 days ago
- Lisle, IL (23 miles from Chicago, IL)
- 15 days ago
Company Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry....
The ideal candidate will have a strong background in call center operations, excellent communication skills, and a commitment to achieving high levels of customer satisfaction Call Center Operations...
Beacon Hill is hiring! We have partnered with a growing company in the Loop in hiring Contact Center Specialists to start immediately! In this role, you will serve as the primary point of contact...
Customer Service Call Center Representative
- Lombard, IL (18 miles from Chicago, IL)
- 18 days ago
- Lombard, IL (18 miles from Chicago, IL)
- 18 days ago
. + Demonstrates ownership of the customer issue by providing one call resolution: + Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating...
Primary Call Center Specialist
- Wood Dale, IL (17 miles from Chicago, IL)
- 20 days ago
- Wood Dale, IL (17 miles from Chicago, IL)
- 20 days ago
Imagine yourself Thriving in a supportive team environment that inspires you to strive for excellence. Collaborating with a vibrant, diverse, global team. Joining a company with a proven track...
Demographic Data for Chicago, IL
Moving to Chicago, IL? Find some basic demographic data about Chicago, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Chicago, IL
Highest Education Level
Call Center Representatives in Chicago, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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