Call Center Representative Jobs in Chicago, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Inbound Call Center Representative Job Description Patient Services Inbound Representative (Chicago, IL) Bring your passion for making a meaningful difference in people's lives to the forefront in this...
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote WorkSCR Medical Transportation LLC We are hiring for the following onsite shifts at $17.00/hour, $17.50 after training: Second shift: 2:15PM-10:45PM, must be able to work both Saturday and Sunday,...
Digital Banking Call Center Representative
- Worth, IL (16 miles from Chicago, IL)
- 2 days ago
- Worth, IL (16 miles from Chicago, IL)
- 2 days ago
Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a remote role....
Remote Work- Worth, IL (16 miles from Chicago, IL)
- 2 days ago
- Worth, IL (16 miles from Chicago, IL)
- 2 days ago
Financial Services Representative II - Inbound Contact Center Location: [Insert Location] Job Type: Full-Time Experience Level: Intermediate Preferred Education: Bachelor's Degree Role Overview...
- Riverwoods, IL (21 miles from Chicago, IL)
- 2 days ago
- Riverwoods, IL (21 miles from Chicago, IL)
- 2 days ago
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed...
Student Finance Representative-(Call Center/Customer Service)
- Lisle, IL (23 miles from Chicago, IL)
- 3 days ago
- Lisle, IL (23 miles from Chicago, IL)
- 3 days ago
Company Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry....
Inbound Call Center Representative
- Bannockburn, IL (21 miles from Chicago, IL)
- 3 days ago
- Bannockburn, IL (21 miles from Chicago, IL)
- 3 days ago
As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center environment...
Call Center experience in a healthcare related organization is preferred....
Call Center experience in a healthcare related organization is preferred....
ULINE- Call Center Representative
- Burr Ridge, IL (17 miles from Chicago, IL)
- 5 days ago
- Burr Ridge, IL (17 miles from Chicago, IL)
- 5 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Position Summary We're looking for highly motivated and empathetic Call Center Representatives to join our growing team....
- Worth, IL (16 miles from Chicago, IL)
- 7 days ago
- Worth, IL (16 miles from Chicago, IL)
- 7 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Remote WorkJob Description: This position reports to our (10 S Canal St., Chicago IL) location. If selected, you must be able to report to this work location. Answer your calling and take the lead at our...
Customer Contact Center Representative - 11:30am-8:00pm Shift - 251214
- Rosemont, IL (13 miles from Chicago, IL)
- 9 days ago
- Rosemont, IL (13 miles from Chicago, IL)
- 9 days ago
at Wintrust Financial Corporation in Rosemont, Illinois, United States Job Description Wintrust provides community and commercial banking, specialty finance and wealth management services through...
Demographic Data for Chicago, IL
Moving to Chicago, IL? Find some basic demographic data about Chicago, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Chicago, IL
Highest Education Level
Call Center Representatives in Chicago, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »