Customer Service Analyst Jobs in Lithonia, GA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
- Lawrenceville, GA (16 miles from Lithonia, GA)
- 6 days ago
- Lawrenceville, GA (16 miles from Lithonia, GA)
- 6 days ago
Job TitleCustomer Support Analyst Job DescriptionTo identify customer needs and resolve account issues, maximizing first-time resolution to enhance customer relationships, reduce customer effort...
Client Support Analyst (100% remote)
- Atlanta, GA (14 miles from Lithonia, GA)
- 13 days ago
- Atlanta, GA (14 miles from Lithonia, GA)
- 13 days ago
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each...
Remote Work- Atlanta, GA (14 miles from Lithonia, GA)
- 24 days ago
- Atlanta, GA (14 miles from Lithonia, GA)
- 24 days ago
Job Summary Client Experience / Operations Support is the ABM team responsible for developing and deploying strategic plans and operational governance facilitating improved client outcomes, cross...
- College Park, GA (19 miles from Lithonia, GA)
- 60+ days ago
- College Park, GA (19 miles from Lithonia, GA)
- 60+ days ago
This position is responsible for using various data such as customer satisfaction reports, surveys, and complaint logs, Customer Service Analysts can develop strategies and techniques to enhance the...
Demographic Data for Lithonia, GA
Moving to Lithonia, GA? Find some basic demographic data about Lithonia, GA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Lithonia, GA
Highest Education Level
Customer Service Analysts in Lithonia, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- MCSE Certified
- MacOS
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Zendesk
- Customer Success
- Customer Support
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Technical Support
- Energetic
- Scanning
- Customer Relations
- Billing
- Administrative Skills
- Telephone Skills
- Finance
- High School Diploma
- Retail
- Troubleshooting
- Conflict Resolution
- Punctual
- Auditing
- Investigation
- Written Communication
- Data Analysis
- Documentation
- Collaboration
- Filing
- Bachelor's Degree
- Inventory Management
- Sales
- Reporting
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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