Call Center Representative Remote & Hybrid Only Jobs in Virginia
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Patient Scheduling Call Center Agent FT and PT
- HCA Healthcare
- Fredericksburg, VA
- 6 days ago
- Fredericksburg, VA
- 6 days ago
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing...
Remote Part TimeMember Service Representative - Consumer Loans HYBRID- Winchester, VA 22602 100% ON-SITE until released to Hybrid Pay Rate: $19.50/hr Shifts Range: Monday-Saturday OR Sunday-Friday - 12:30pm -...
HybridCall Center Customer Service Specialist
- MileOne
- Virginia Beach, VA
- 8 days ago
- Virginia Beach, VA
- 8 days ago
MileOne is hiring customer service professionals at all levels to join our Director of First Impressions (DFI) and Service Central teams. Our dedicated Directors of First Impressions will be on...
HybridWork at Home Contact Center Agent (Full-Time & Part-Time) (VA)
- MCI Careers
- Virginia Beach, VA
- 9 days ago
- Virginia Beach, VA
- 9 days ago
LOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
Remote Full TimeRemote Call Center Customer Service Representative
- MCI Careers
- Virginia Beach, VA
- 11 days ago
- Virginia Beach, VA
- 11 days ago
LOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemoteStart dates: 6/22 & 6/29 100% Onsite in Winchester, VA until released to hybrid schedule Training hours: 7:30am 4:00pm Normal shifts available after training: Sun Fri OR Mon Sat FLEX: Start times...
HybridRemote - Spanish Bilingual Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Richmond, VA
- 17 days ago
- Richmond, VA
- 17 days ago
Previous call center experience and/or prior experience in the health insurance industry (preferred). Education: High School Diploma or GED required....
RemoteRemote - Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Richmond, VA
- 22 days ago
- Richmond, VA
- 22 days ago
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....
RemoteEntry-Level Political Call Center Representative (Republican)
- MCI Careers
- Virginia Beach, VA
- 26 days ago
- Virginia Beach, VA
- 26 days ago
We are looking for Call Center Representatives to support our "Get Out the Vote" initiative....
RemoteThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
RemoteClient Support Specialist - Weekend Shift
- rumbleup
- Arlington, VA
- 30+ days ago
- Arlington, VA
- 30+ days ago
Now Hiring: Client Support Specialist (Full Time) Location : Remote (U.S. residents only) Schedule: Full-time, Friday - Tuesday Compensation : Competitive, based on experience. Includes health,...
Remote Full TimeCall Center Customer Service Representative. - Bilingual (remote)
- SALUDOS HISPANOS
- Richmond, VA
- 30+ days ago
- Richmond, VA
- 30+ days ago
Job Description: Call Center Representatives Needed Interested in supporting Medicaid recipients and those Providers who service them?...
HybridRemote Call Center Representative
- MCI Military Recruitment
- Hampton, VA
- 30+ days ago
- Hampton, VA
- 30+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
RemoteRemote Call Center Representative
- MCI Careers
- Virginia Beach, VA
- 30+ days ago
- Virginia Beach, VA
- 30+ days ago
We are hiring Remote Call Center Representatives to join our customer support team....
RemoteHurricane Relief Call Center Representative
- MCI Careers
- Virginia Beach, VA
- 30+ days ago
- Virginia Beach, VA
- 30+ days ago
LOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemoteDemographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Virginia
Highest Education Level
Call Center Representatives in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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