Now Hiring: Client Support Specialist (Full Time)
Location : Remote (U.S. residents only)
Schedule: Full-time, Friday - Tuesday
Compensation : Competitive, based on experience. Includes health, vision, dental insurance , PTO , and 401(k).
About RumbleUp
RumbleUp is a leading SaaS platform in the organizational texting space, helping campaigns, nonprofits, and organizations connect directly with their audiences through scalable peer-to-peer and broadcast messaging. Our clients rely on our platform to mobilize supporters, conduct polling and surveys, and drive real-world action.
Our team is client-focused, collaborative, and highly communicative. During peak seasonsespecially in the political and polling spaceour work moves quickly and has real impact. Our team culture is built around obsessing over our clients, grabbing an oar, raising the bar, and owning it! We pride ourselves on providing exceptional support and empowering our clients to succeed by winning attention.
About the Role
You see a client's success as your success. You thrive on building strong relationships with existing clients, understanding their needs, and helping them overcome challenges. Your passion lies in transforming clients into long-term partners and advocates by showing them the true value of our products and services.
You're the go-to person when a client is stuck, confused, or wants to maximize their experience with the platform. You naturally dig into their unique use cases, share insights, and offer guidance that makes their life easierand their experience better. You're the critical link between our clients, our product, and our team, ensuring alignment, satisfaction, and success on all sides.
This role is essential to our success as we continue to scale with growing market demand and emerging opportunities. It's a chance to make a real impact at a fast-growing company that's leading the way in a cutting-edge industry. If you're ready to roll up your sleeves, collaborate with a driven team, and help shape the futurewe want to hear from you!
Sound familiar? This could be the opportunity you've been looking for!
What We're Looking For: The A Player
2+ years of customer service experience (preferred)
A natural communicatorpersonable, energetic, and patient
Able to read between the lines of customer speak and prevent future issues
A team player excited to take on real responsibilities
Excellent organizational skills & attention to detail
Integrity, humility, and professionalism when working with diverse people
A self-starter with an entrepreneurial spirit and high sense of urgency
Excited to grow, innovate, and pursue excellence
Comfortable in a fast-paced, start-up style environment
Familiarity with Zendesk, Slack, Google Sheets and Hubspot
Experience with RumbleUp platform strongly preferred
Willing to travel quarterly
Able to provide professional and personal references if requested
This Role Includes:
Friday- Tuesday work week -
- Eastern 10am to 6pm
- Central 9am to 5pm
- Mountain 8am to 4pm
- Pacific 7am to 3pm
Remote work - Any US time zone is acceptable if the hours can be maintained
Opportunity to work beyond tickets - contribute meaningfully to projects & process improvements
A collaborative team that values ownership and impact
Measurable Accountability Metrics
To succeed in this role, you'll be expected to meet the following benchmarks:
Response Time : Average first response time under 30 minutes during working hours
Customer Satisfaction : Maintain a 95%+ positive rating on tickets you own
Resolution Time : Resolve tickets within an average of 4 hours
Use Case Identification : Proactively identify 2 client messaging use cases per week to support platform improvement and training
Key Competencies
Technical Knowledge : Comfortable with technical concepts and tools with a willingness to learn and adapt
Customer Service : Strong skills in active listening, empathy, and resolution with a penchant for action
Communication : Clear and effective in both written and verbal formats
Problem Solving : Able to confidently apply known solutions to common issues and troubleshoot edge cases
Teamwork : Collaborative and reliable, contributing to an A Player team culture
If you're excited about making a real impact, working in a fast-moving environment, and helping customers thrive we want to hear from you!
Apply now and let's build something great together.
Location : Remote (U.S. residents only)
Schedule: Full-time, Friday - Tuesday
Compensation : Competitive, based on experience. Includes health, vision, dental insurance , PTO , and 401(k).
About RumbleUp
RumbleUp is a leading SaaS platform in the organizational texting space, helping campaigns, nonprofits, and organizations connect directly with their audiences through scalable peer-to-peer and broadcast messaging. Our clients rely on our platform to mobilize supporters, conduct polling and surveys, and drive real-world action.
Our team is client-focused, collaborative, and highly communicative. During peak seasonsespecially in the political and polling spaceour work moves quickly and has real impact. Our team culture is built around obsessing over our clients, grabbing an oar, raising the bar, and owning it! We pride ourselves on providing exceptional support and empowering our clients to succeed by winning attention.
About the Role
You see a client's success as your success. You thrive on building strong relationships with existing clients, understanding their needs, and helping them overcome challenges. Your passion lies in transforming clients into long-term partners and advocates by showing them the true value of our products and services.
You're the go-to person when a client is stuck, confused, or wants to maximize their experience with the platform. You naturally dig into their unique use cases, share insights, and offer guidance that makes their life easierand their experience better. You're the critical link between our clients, our product, and our team, ensuring alignment, satisfaction, and success on all sides.
This role is essential to our success as we continue to scale with growing market demand and emerging opportunities. It's a chance to make a real impact at a fast-growing company that's leading the way in a cutting-edge industry. If you're ready to roll up your sleeves, collaborate with a driven team, and help shape the futurewe want to hear from you!
Sound familiar? This could be the opportunity you've been looking for!
What We're Looking For: The A Player
2+ years of customer service experience (preferred)
A natural communicatorpersonable, energetic, and patient
Able to read between the lines of customer speak and prevent future issues
A team player excited to take on real responsibilities
Excellent organizational skills & attention to detail
Integrity, humility, and professionalism when working with diverse people
A self-starter with an entrepreneurial spirit and high sense of urgency
Excited to grow, innovate, and pursue excellence
Comfortable in a fast-paced, start-up style environment
Familiarity with Zendesk, Slack, Google Sheets and Hubspot
Experience with RumbleUp platform strongly preferred
Willing to travel quarterly
Able to provide professional and personal references if requested
This Role Includes:
Friday- Tuesday work week -
- Eastern 10am to 6pm
- Central 9am to 5pm
- Mountain 8am to 4pm
- Pacific 7am to 3pm
Remote work - Any US time zone is acceptable if the hours can be maintained
Opportunity to work beyond tickets - contribute meaningfully to projects & process improvements
A collaborative team that values ownership and impact
Measurable Accountability Metrics
To succeed in this role, you'll be expected to meet the following benchmarks:
Response Time : Average first response time under 30 minutes during working hours
Customer Satisfaction : Maintain a 95%+ positive rating on tickets you own
Resolution Time : Resolve tickets within an average of 4 hours
Use Case Identification : Proactively identify 2 client messaging use cases per week to support platform improvement and training
Key Competencies
Technical Knowledge : Comfortable with technical concepts and tools with a willingness to learn and adapt
Customer Service : Strong skills in active listening, empathy, and resolution with a penchant for action
Communication : Clear and effective in both written and verbal formats
Problem Solving : Able to confidently apply known solutions to common issues and troubleshoot edge cases
Teamwork : Collaborative and reliable, contributing to an A Player team culture
If you're excited about making a real impact, working in a fast-moving environment, and helping customers thrive we want to hear from you!
Apply now and let's build something great together.
Job ID: 519575461
Originally Posted on: 5/1/2026
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