Onsite Benefits Call Center Representative

Benefits Call Center Representative

Onsite in Chesapeake, VA

Excellent benefits and team atmosphere

Pay: $17/hour

About the Role:

As a Benefits Call Center Representative, you'll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.

You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information.

This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.

Requirements:

We're seeking candidates with strong communication skills and a customer-first mindset. To succeed in this role, you must have:

Previous customer service and/or call center experience

Experience with healthcare, employer benefits, or retirement/annuity benefits preferred

Strong keyboarding skills and proficiency navigating multiple systems

Excellent verbal and written communication skills

Strong problem-solving skills

Ability to multitask effectively while managing a high volume of calls

Ability to follow guidelines and provide accurate information

High school diploma, GED, or college degree

Successful completion of background check and/or drug test

Must be 18 years of age or older

Below is what you'll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

Apply to the role and provide your basic profile information (2 minutes)

If you qualify for the role, a recruiter will reach out to discuss the opportunity!

Be part of the future

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

We offer excellent benefits (medical, dental, and vision), a consistent work schedule, paid training, and a great work environment.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

401(k)

AD&D insurance

Dental insurance

Disability insurance

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Work Location: In person