Call Center Representative Jobs in Ashburn, VA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 15 Jobs

Patient Scheduling Call Center Agent FT and PT

HCA Healthcare
Reston, VA (9 miles from Ashburn, VA)
2 hours ago

Reston, VA (9 miles from Ashburn, VA)
2 hours ago

The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing...

Remote Part Time

Senior Contact Center Agent, Consumer Assistance Network

McLean, VA (19 miles from Ashburn, VA)
2 days ago

McLean, VA (19 miles from Ashburn, VA)
2 days ago

Qualifications: 5-7 years of customer service or call center experience Proven experience using CRM systems to document customer interactions Strong phone-based customer support background Mortgage...

In Person

Call Center Representative

Home Genius Exteriors
Olney, MD (23 miles from Ashburn, VA)
6 days ago

Olney, MD (23 miles from Ashburn, VA)
6 days ago

Join Our Winning Team! Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If youre self-motivated, ready to win, and looking for a...

In Person

OC Call Center Operator I (FT)

Kastle Systems
Falls Church, VA (21 miles from Ashburn, VA)
10 days ago

Falls Church, VA (21 miles from Ashburn, VA)
10 days ago

Overview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier...

In Person

Call Center Representative $27/hr Rockville, MD

Beacon Hill Staffing Group
Rockville, MD (18 miles from Ashburn, VA)
14 days ago

Rockville, MD (18 miles from Ashburn, VA)
14 days ago

To Apply for this Job Click Here Our client, a health-related benefits organization, is seeking a Call Center Representative to join their team on a temporary to permanent basis in Rockville, Maryland...

In Person

Client Support Specialist - Weekend Shift

rumbleup
Arlington, VA (23 miles from Ashburn, VA)
30+ days ago

Arlington, VA (23 miles from Ashburn, VA)
30+ days ago

Now Hiring: Client Support Specialist (Full Time) Location : Remote (U.S. residents only) Schedule: Full-time, Friday - Tuesday Compensation : Competitive, based on experience. Includes health,...

Remote Full Time

Onsite Transportation Monitoring Operator/Call Center

AECOM
Fairfax, VA (11 miles from Ashburn, VA)
30+ days ago

Fairfax, VA (11 miles from Ashburn, VA)
30+ days ago

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...

In Person

Customer Care Associate

NVR
Reston, VA (9 miles from Ashburn, VA)
30+ days ago

Reston, VA (9 miles from Ashburn, VA)
30+ days ago

Job Type: Full-time Pay: Starting $50,000 per year Core Hours: M-F 8am - 5pm EST As a Customer Care Associate, you will work in a collaborative environment that will allow you to be part of a team...

In Person

Customer Care Associate / Front Desk

Streamline Brands LLC
Sterling, VA (4 miles from Ashburn, VA)
30+ days ago

Sterling, VA (4 miles from Ashburn, VA)
30+ days ago

Are you passionate about creating memorable experiences for families while supporting life-saving swimming education? The Customer Care Associate is the welcoming face of our swim school,...

In Person

Client Support Specialist - Greater Washington DC Area (REMOTE)

Fidelity Investments
Leesburg, VA (6 miles from Ashburn, VA)
45+ days ago

Leesburg, VA (6 miles from Ashburn, VA)
45+ days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

In Person

Customer Service / Call Center Representative

DARCARS Automotive Group
Rockville, MD (18 miles from Ashburn, VA)
45+ days ago

Rockville, MD (18 miles from Ashburn, VA)
45+ days ago

DARCARS Automotive Group is now hiring an Customer Service / Call Center Representative We're looking for Call Center Representative to be the vital link between our service department and our valued...

In Person

Call Center Customer Service Supervisor, MD SC VA UT WV TN(VE260406921VA)

The Bowen Group - VEOCC
Chantilly, VA (11 miles from Ashburn, VA)
45+ days ago

Chantilly, VA (11 miles from Ashburn, VA)
45+ days ago

The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service support management team! These are full-time, remote positions that support 24/7 contact center...

In Person

Call Center Operator

INflow Federal
Bethesda, MD (21 miles from Ashburn, VA)
60+ days ago

Bethesda, MD (21 miles from Ashburn, VA)
60+ days ago

At INflow Federal, were not just building infrastructurewere shaping the future of national defense. We design and engineer secure, intelligent systems that empower mission success through the...

In Person

Full-time Call Center Agent

The Visionary Eye Doctors
Rockville, MD (18 miles from Ashburn, VA)
60+ days ago

Rockville, MD (18 miles from Ashburn, VA)
60+ days ago

We are seeking a dedicated and customer-focused bilingual Spanish-speaking full-time Call Center Agent to join our ophthalmology practice. This role involves handling incoming and outgoing calls,...

In Person Full Time

Call Center Agent

Zimmerman Associates, Inc
Bethesda, MD (21 miles from Ashburn, VA)
90+ days ago

Bethesda, MD (21 miles from Ashburn, VA)
90+ days ago

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital...

In Person

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Demographic Data for Ashburn, VA

Moving to Ashburn, VA? Find some basic demographic data about Ashburn, VA below.

Median Age

Average Household Income

Home Value vs Household Income in Ashburn, VA

Local

National

Total Population

128,187

Number of Businesses

3,018

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Ashburn, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Ashburn, VA offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Ashburn, VA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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