Call Center Representative Jobs in Salt Lake City, UT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are you a natural problem solver with a...
Enrollment Call Center Representative
- Murray, UT (8 miles from Salt Lake City, UT)
- 6 days ago
- Murray, UT (8 miles from Salt Lake City, UT)
- 6 days ago
Center Experience Healthcare Experience...
Medical Call Center Representative UTAH
- Salt Lake City, UT
- 14 days ago
- Salt Lake City, UT
- 14 days ago
IMPORTANT: RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate...
Remote WorkDHL Supply Chain is Hiring! At DHL, you will play a part in one of the worlds most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like...
Dental Patient Access Specialist - Call Center
- South Jordan, UT (6 miles from Salt Lake City, UT)
- 23 days ago
- South Jordan, UT (6 miles from Salt Lake City, UT)
- 23 days ago
About Roseman University: Roseman University of Health Sciences is more than just a non-profit, private institution; we're a beacon of innovation and excellence in healthcare education. With...
Clinical Trial Call Center Representative - Entry Level - PRN
- Salt Lake City, UT
- 23 days ago
- Salt Lake City, UT
- 23 days ago
Clinical Trial Call Center Representative - Entry Level Location: On-Site Salt Lake City UT Job Type: PRN/As Needed Monday - Friday What you will be doing: Answers and places phone calls with potential...
- South Jordan, UT (6 miles from Salt Lake City, UT)
- 28 days ago
- South Jordan, UT (6 miles from Salt Lake City, UT)
- 28 days ago
Email - [email protected] a job alert for this search Call Center Representative South Jordan, UT, United States...
Pharmacy Call Center Technician
- West Valley City, UT (1 mile from Salt Lake City, UT)
- 30+ days ago
- West Valley City, UT (1 mile from Salt Lake City, UT)
- 30+ days ago
Pharmacy Call Center Technician Req #18192 3540 S 4000 W, West Valley City, UT 84120, USA Job Description Posted Monday, June 16, 2025 at 2:00 AM | Expires Tuesday, June 24, 2025 at 1:59 AM $19.00...
Call Center Representative / Patient Engagement Advocate
- Salt Lake City, UT
- 90+ days ago
- Salt Lake City, UT
- 90+ days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkCall Center Representative / Patient Engagement Advocate (Temp-to-Perm)
- Salt Lake City, UT
- 90+ days ago
- Salt Lake City, UT
- 90+ days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkDemographic Data for Salt Lake City, UT
Moving to Salt Lake City, UT? Find some basic demographic data about Salt Lake City, UT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Salt Lake City, UT
Highest Education Level
Call Center Representatives in Salt Lake City, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Typing
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Team Building
- Microsoft PowerPoint
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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