Call Center Representative Jobs in Salt Lake City, UT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote WorkCall Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- Salt Lake City, UT
- 7 days ago
- Salt Lake City, UT
- 7 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote WorkIMPORTANT: RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate...
Remote WorkOne of the top Healthcare Insurance Companies and Companies to work for based out of Utah is interested in hiring Premium Billing Specialists to their team in Murray, UT! These positions are long...
Call Center Associate - Bilingual French Speaking
- Salt Lake City, UT
- 8 days ago
- Salt Lake City, UT
- 8 days ago
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow...
- South Jordan, UT (6 miles from Salt Lake City, UT)
- 20 days ago
- South Jordan, UT (6 miles from Salt Lake City, UT)
- 20 days ago
Preferred Qualifications: Previous customer service or call center experience, ideally in financial services. Strong communication and problem-solving skills....
Client Relations Specialist - Bookkeeping
- Salt Lake City, UT
- 30+ days ago
- Salt Lake City, UT
- 30+ days ago
Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Salt Lake City, Utah, United States Description This is a fully and permanently remote work from home...
Remote WorkConcierge Call Center Representative
- Salt Lake City, UT
- 30+ days ago
- Salt Lake City, UT
- 30+ days ago
Concierge Call Center Representative Duties and Responsibilities: 1....
Call Center Representative / Patient Engagement Advocate
- Salt Lake City, UT
- 60+ days ago
- Salt Lake City, UT
- 60+ days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkCall Center Representative / Patient Engagement Advocate (Temp-to-Perm)
- Salt Lake City, UT
- 90+ days ago
- Salt Lake City, UT
- 90+ days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkDemographic Data for Salt Lake City, UT
Moving to Salt Lake City, UT? Find some basic demographic data about Salt Lake City, UT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Salt Lake City, UT
Highest Education Level
Call Center Representatives in Salt Lake City, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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