Call Center Representative Jobs in Utah
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
center experience a huge plus Excellent phone skills Attention to detail and organization Ability to acquire a State of Utah Salesperson License Ability to thrive in a production oriented environment...
Call Center Representative / Patient Engagement Advocate
- Salt Lake City, UT
- 1 day ago
- Salt Lake City, UT
- 1 day ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkCall Centre Representative Work Location: South Jordan, UT, USA, 84095 Job Description: Responsibilities include: Demonstrate strong customer service skills to provide phone support including: o...
Contact Center Representative (Onsite Salt Lake City, Utah)
- Salt Lake City, UT
- 2 days ago
- Salt Lake City, UT
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Sales Development Representative (Call Center)
- American Fork, UT
- 4 days ago
- American Fork, UT
- 4 days ago
As a Call Center Sales Development Representative (SDR), you will set online and at-home appointments via outbound calls. Day-to-day: Your main priority will be to use your persuasive sales skills...
Hybrid- Lindon, Utah Description Implementation Specialists are a part of our Client Onboarding team which focuses on delivering a smooth and easy starting experience to new clients. This role is...
Call Center Specialist at Compunnel Inc. Call Center Specialist at Compunnel Inc. in South Jordan, Utah Posted in Other 3 days ago. Type: full-time Job Description: The ideal candidate loves...
SIMPLIFILE Escrow Client Support Specialist in PROVO , Utah Overview Job Purpose Serves as a senior contributor with expertise in particular business processes responsible for formulating systems...
Call Center Representative - Banking/Financial Services
- South Jordan, UT
- 6 days ago
- South Jordan, UT
- 6 days ago
REQUIREMENT DETAILS Job Title: Call Center Representative - Banking/Financial Services Location: South Jordan, UT- Onsite Pay Rate: $22/hr on W2 Duration: 6-month contract with Possible extension Shift...
Job Description: The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding...
Kipu is bettering the behavioral health landscape, helping treatment centers achieve the best outcomes and empowering patients and caregivers on every step of the recovery journey. Join us in our...
As a Call Center Sales Development Representative (SDR), you will set online and at-home appointments via outbound calls. Day-to-day: Your main priority will be to use your persuasive sales skills...
Overview Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support...
Remote WorkCall Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote Workcenter experience preferred, but not required Benefits: Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave...
Demographic Data for Utah
Moving to Utah? Find some basic demographic data about Utah below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Utah
Highest Education Level
Call Center Representatives in Utah offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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