Call Center Representative Jobs in Utah
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Build your career with a company that is rated a top 20 lender nationally for VA Home Loans! Veterans First Mortgage is an FHA/VA home lender. Come join a team that trains you from the ground up!...
Invoice Clerk/Order Clerk/Client Support Specialist/Unit Clerk- WFH
- Fillmore, UT
- 1 day ago
- Fillmore, UT
- 1 day ago
Invoice Clerk/Order Clerk/Client Support Specialist/Unit Clerk- WFH Sunrise Engineering Fillmore, Utah **Job Title: Invoice Clerk****Job Type: Full-Time****Location: Fillmore, UT****Salary Range:...
Call Center Agent Call Center Call Center Representative Contact Center Contact Center Agent Contact Center Representative Member Service Representative Member Service Member Service Agent Phone Representative...
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkClient Support Specialist - SaaS Medical Billing
- Salt Lake City, UT
- 9 days ago
- Salt Lake City, UT
- 9 days ago
About Kipu At Kipu Health, we’re passionate about creating better paths to better patient care. Join us in our work to advance behavioral health care in our communities. Our innovative solutions...
Kipu is bettering the behavioral health landscape, helping treatment centers achieve the best outcomes and empowering patients and caregivers on every step of the recovery journey. Join us in our...
Pay: $16.85/hr Location: Hybrid Schedule: Schedules from 7 AM - 6 PM CST Overview As a Customer Support Specialist you will be tasked with supporting our Client Representatives and working with...
Overview Responsibilities* Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions* Resolve problems in a timely manner with minimal...
Remote- Inbound Call Center Rep - May 19th Start Department: 5301 - Traveler Support Location:, UT Grand Circle Corporation is hiring REMOTE Traveler Support Counselors to join our May 19th, 2025,...
Remote WorkSr Email/Chat Contact Center Representative - Banking Support
- Salt Lake City, UT
- 18 days ago
- Salt Lake City, UT
- 18 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Senior Contact Center Representative - Business Banking Support
- Salt Lake City, UT
- 18 days ago
- Salt Lake City, UT
- 18 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkContact Center Representative - Banking Support
- Salt Lake City, UT
- 18 days ago
- Salt Lake City, UT
- 18 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkCall Center Specialist Job Category Sales & Customer Support Location Draper, Utah Req. ID 240156 Job Type Full-time What to Expect Tesla is seeking a Roadside Support Specialist to join our team...
Nexeo Staffing Call Center Representative in SALT LAKE CITY , Utah Nexeo HR is looking for a professional and friendly * Call Center Representative to join our team in the Salt Lake City area *....
Call Center Representative / Patient Engagement Advocate
- Salt Lake City, UT
- 30+ days ago
- Salt Lake City, UT
- 30+ days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkDemographic Data for Utah
Moving to Utah? Find some basic demographic data about Utah below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Utah
Highest Education Level
Call Center Representatives in Utah offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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