Customer Service Analyst Jobs in Salt Lake City, UT
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
About Employee Navigator Employee Navigator is a rapidly growing and profitable $100M+ ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll...
Overview As a Customer Success Product Support Senior Analyst, you will play a pivotal role in ensuring our customers derive maximum value from our products. You will collaborate closely with...
Customer Support Analyst, Corporations
- Sandy, UT (8 miles from Salt Lake City, UT)
- 1 day ago
- Sandy, UT (8 miles from Salt Lake City, UT)
- 1 day ago
The Company You'll Join Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit....
Who We Are Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have...
Demographic Data for Salt Lake City, UT
Moving to Salt Lake City, UT? Find some basic demographic data about Salt Lake City, UT below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Salt Lake City, UT
Highest Education Level
Customer Service Analysts in Salt Lake City, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Call Center Experience
- Inbound
- Customer Success
- Customer Support
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Scheduling Appointments
- Inbound/Outbound Calling
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Administrative Skills
- Decision Making
- Retail
- Customer Relations
- Finance
- Telephone Skills
- High School Diploma
- Customer Relationship Management
- Auditing
- Driving
- Punctual
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Data Analysis
- Documentation
- Collaboration
- Interpersonal Skills
- Filing
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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