Call Center Representative Jobs in San Antonio, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
center representative, etc. working with our company Job Criteria: Start Date: Position Type: Part-Time Permanent Years of Experience Required: Education Required: Overnight Travel: Vacation Time:...
Promotes SSFCU products and services to existing and potential members while providing outstanding service through all contact channels. Offers guidance and support to foster a long term, full...
Medical Office Specialist Call Center
- Schertz, TX (16 miles from San Antonio, TX)
- 6 days ago
- Schertz, TX (16 miles from San Antonio, TX)
- 6 days ago
Description Medical Office Specialist - Call Center Full time (Monday - Friday, days), no nights, no on call, no weekends, no holidays Introduction Experience the HCA Healthcare difference where...
TEKsystems is seeking a motivated and customer-focused Client Services Representative to join our team in San Antonio, TX. As a Client Services Representative, you will be the first point of...
Promotes SSFCU products and services to existing and potential members while providing outstanding service through all contact channels. Offers guidance and support to foster a long term, full...
Job Description Seeking customer-focused, medical professionals for an onsite Medical Call Center Representative role....
About the Role The Call Center Representative/Dispatcher reports to the Meter Services Supervisor at Bermex....
Contact Center Representative: Consumer Lending
- San Antonio, TX
- 10 days ago
- San Antonio, TX
- 10 days ago
Job Description and Requirements The Consumer Lending Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training...
Remote WorkCall Center Representative - Northwest San Antonio
- San Antonio, TX
- 10 days ago
- San Antonio, TX
- 10 days ago
About Our Company We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care...
Call Center Representative - Northwest San Antonio
- Helotes, TX (16 miles from San Antonio, TX)
- 10 days ago
- Helotes, TX (16 miles from San Antonio, TX)
- 10 days ago
About Our Company We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care...
Description Medical Office Specialist - Call CenterFull time (Monday - Friday, days), no nights, no on call, no weekends, no holidays Introduction Experience the HCA Healthcare difference where...
Customer Service/Call Center Representative II
- San Antonio, TX
- 17 days ago
- San Antonio, TX
- 17 days ago
Customer Service/Call Center Representative II Please share Profiles at Customer Service/Call Center Representative II San Antonio, TX This is a hybrid role....
This is an onsite position in a hybrid technology based/live agent contact center for Dentistry at the University of Texas-San Antonio. This is a fast-paced environment, and the ideal candidate...
Auto Claims Contact Center Representative (Unlicensed)
- San Antonio, TX
- 23 days ago
- San Antonio, TX
- 23 days ago
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for...
Bilingual Call Center Representative (Spanish)
- San Antonio, TX
- 26 days ago
- San Antonio, TX
- 26 days ago
We are currently seeking a skilled Bilingual Call Center Representative who is fluent in Spanish....
Demographic Data for San Antonio, TX
Moving to San Antonio, TX? Find some basic demographic data about San Antonio, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in San Antonio, TX
Highest Education Level
Call Center Representatives in San Antonio, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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