Contact Center Agent - Senior (Dentistry Practice Plan)

This is a position in a hybrid technology based/live agent contact center for Dentistry at the University of Texas-San Antonio. This is a fast-paced environment, and the ideal candidate will be able to navigate a state-of-the-art technology-based call center platform and electronic health record. The ability to provide outstanding customer service and creative problem solving, while managing inbound/outbound patient inquiries and requests with limited supervision is necessary. Initial and ongoing training is required of all active agents.

Previous service excellence experience within the contact center space is preferred but not required.

Spanish language proficiency is desirable, but not required.