Call Center Representative Jobs in Houston, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Titles
- Stellantis Financial Services
- Houston, TX
- 1 day ago
- Houston, TX
- 1 day ago
Position Summary: The Titles Call Center Representative is responsible for handling a high volume of incoming calls, delivering prompt and professional customer service, addressing inquiries, updating...
In PersonRemote Bilingual Call Center Representative Spanish-English
- MCI Careers
- Sugar Land, TX (18 miles from Houston, TX)
- 1 day ago
- Sugar Land, TX (18 miles from Houston, TX)
- 1 day ago
Were hiring Bilingual Call Center Representatives to support diverse client projects across industries....
Remote- American Residential Services
- Houston, TX
- 2 days ago
- Houston, TX
- 2 days ago
Company Name ARS-Rescue Rooter Overview Join ARS, the nations largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience....
In Person- 24 Hour Fitness Worldwide, Inc.
- Houston, TX
- 3 days ago
- Houston, TX
- 3 days ago
JOB SUMMARY As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services....
In Person- Perdue, Brandon, Fielder, Collins and Mott L.L.P.
- Houston, TX
- 3 days ago
- Houston, TX
- 3 days ago
We pay our Call Center Representatives a competitive wage of $16.00/hour....
In PersonApply Description Come join the largest independent Medical Waste Service Provider in the country for an exciting position! We provide excellent customer service to local hospitals and healthcare...
In Person- SouthWest Water Texas
- Sugar Land, TX (18 miles from Houston, TX)
- 13 days ago
- Sugar Land, TX (18 miles from Houston, TX)
- 13 days ago
Who We Are Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces. "Nexus" means connection....
In PersonHours: Rotating shifts 8am-8:30pm OR 12am-8:30am Communicates with all necessary parties to resolve breakdown issues, while ensuring drivers' safety. ESSENTIAL DUTIES AND RESPONSIBILITIES include...
In PersonCall Center Representative - NAM
- Spring Branch Community Health Center
- Houston, TX
- 13 days ago
- Houston, TX
- 13 days ago
Experience with Electronic Medical Records Systems Preferred Minimum of 2 years Healthcare Call Center experience or 2 years of Customer Service Call Center experience....
In PersonHealthcare Call Center Representative (Temp-to-Perm)
- Ivy Rehab
- Houston, TX
- 15 days ago
- Houston, TX
- 15 days ago
As a Patient Engagement Advocate (Healthcare Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest....
Remote TemporaryContact Center Representative - Work From Home
- All Web Leads
- Houston, TX
- 17 days ago
- Houston, TX
- 17 days ago
In the heart of AWL, we have our amazing Contact Center Team who helps connect consumers looking for insurance products with licensed insurance agents who can meet their insurance needs and it's...
Remote Part TimeCall Center Specialist - Bilingual Spanish - Behavioral Health
- Legacy Community Health
- Houston, TX
- 21 days ago
- Houston, TX
- 21 days ago
Benefits Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term Disability...
In PersonHome Call Center Representative Call Center & Customer Service $ 15 / Hour location_on Houston, Texas acute Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Call Center Representative...
In PersonCall Center Customer Service Representative - Solar
- Spruce Power Holding Corp.
- Houston, TX
- 27 days ago
- Houston, TX
- 27 days ago
Call Center Customer Service Representative I Spruce Power THE POSITION: Call Center Customer Service Representative I We're looking for a motivated and results-driven Call Center Customer Service...
In Person Full Time- Cellular Sales
- Pasadena, TX (10 miles from Houston, TX)
- 30+ days ago
- Pasadena, TX (10 miles from Houston, TX)
- 30+ days ago
Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing!...
In PersonDemographic Data for Houston, TX
Moving to Houston, TX? Find some basic demographic data about Houston, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Houston, TX
Highest Education Level
Call Center Representatives in Houston, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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