Call Center Representative Jobs in Houston, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual/Spanish Contact Center Representative (Remote)
- Houston, TX
- 8 hours ago
- Houston, TX
- 8 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Remote Work['Harris Health System', '3.8', 'Eligibility Call Center Rep', 'Apply on employer site', 'Apply now', 'Bellaire, TX', '', '$18.54 - $22.43', '\xa0', 'Per Hour', '\xa0', '(Employer est.)'][]
Remote Bilingual Call Center Representative Spanish-English
- Spring, TX (21 miles from Houston, TX)
- 5 days ago
- Spring, TX (21 miles from Houston, TX)
- 5 days ago
We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients....
Remote WorkCall Center Agent (Humble) HOUSTON, TX About Us Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360...
Internet Sales Call Center Agent (BDC) HOUSTON, TX Houston, Texas Internet Sales Call Center Agent (BDC) The Gillman Companies is an established group of family owned automobile dealerships based...
Company Name ARS-Rescue Rooter Overview American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has...
At Houston Methodist, the Call Center Agent position is responsible for assisting internal and external customers of the assigned department with service requests of a routine and emergent nature....
Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions...
Remote Bilingual Call Center Representative Spanish-English
- Houston, TX
- 7 days ago
- Houston, TX
- 7 days ago
We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients....
Remote WorkCompany Name ARS-Rescue Rooter Overview American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has...
Call Center Representative Houston, Texas Office 24003796 Job Description Call Center Representative Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and...
- Bellaire, TX (7 miles from Houston, TX)
- 10 days ago
- Bellaire, TX (7 miles from Houston, TX)
- 10 days ago
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally....
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
JOB SUMMARY As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services....
Preferred Qualifications: 60 hours of college credit preferred 5 years of high volume call center experience or 5 years of insurance industry experience preferred....
Demographic Data for Houston, TX
Moving to Houston, TX? Find some basic demographic data about Houston, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Houston, TX
Highest Education Level
Call Center Representatives in Houston, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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