Call Center Representative Jobs in Houston, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
At Houston Methodist, the Call Center Agent position is responsible for assisting internal and external customers of the assigned department with service requests of a routine and emergent nature....
At Houston Methodist, the Call Center Agent position is responsible for assisting internal and external customers of the assigned department with service requests of a routine and emergent nature....
One (1) year clerical, administrative, guest service or call center experience About Houston Zoo Houston Zoo is made up of many moving parts with over 6,000 permanent residents (our animals) for whom...
Client Support Specialist - Greater Houston, TX Area
- Sugar Land, TX (18 miles from Houston, TX)
- 4 days ago
- Sugar Land, TX (18 miles from Houston, TX)
- 4 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
$16/Hr. Work-From-Home Outbound Call Center Rep. (HOUSTON RESIDENTS)
- Houston, TX
- 5 days ago
- Houston, TX
- 5 days ago
** IMPORTANT – Must have a minimum of ONE YEAR provable call center experience. Why Join Us? Pay : $16/Hr....
Remote WorkBetween $35k and $48k Per Year DOE (Depends on Experience) Position range in Harris County $29k - $44k Per Year Bilingual Collector/Call Center Reps (Suppressed) Occupation: Bill and Account...
NOW HIRING REMOTE HEALTHCARE CALL CENTER REPS! Project Overview: Maximus is providing enrollment broker support for state Medicaid and Medicare open enrollment window and longer-term enrollment...
Remote WorkJoin Lap of Love as a Call Center Representative and Love What You Do!...
Remote WorkBilingual/Spanish Contact Center Representative (Remote)
- Houston, TX
- 13 days ago
- Houston, TX
- 13 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Remote WorkWe are hiring for 25 100% remote HR Call Center Customer Service Reps for a well-known tech company based in Seattle, WA. About the role: + 100% remote + Contract position with potential for...
Remote WorkBilingual Call Center Representative (English/Spanish)
- Houston, TX
- 13 days ago
- Houston, TX
- 13 days ago
As we continue to grow, were seeking motivated, bilingual Call Center Representatives who are passionate about delivering exceptional customer support....
Hiring multiple Customer Service/Call Center Associates within the HR industry for a large tech company! If interested, please apply directly. Job Description Join our My HR Live Support team and...
Remote WorkPharmacy Tech Support / Call Center Representative Exp Required - (Remote)
- Houston, TX
- 16 days ago
- Houston, TX
- 16 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote Work- Bellaire, TX (7 miles from Houston, TX)
- 18 days ago
- Bellaire, TX (7 miles from Houston, TX)
- 18 days ago
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally....
Part Time Bilingual Call Center Customer Service Representative I
- Katy, TX (22 miles from Houston, TX)
- 21 days ago
- Katy, TX (22 miles from Houston, TX)
- 21 days ago
JOB FUNCTION/ PURPOSE The Bilingual Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers. $17.75 hourly RESPONSIBILITIES Takes,...
Demographic Data for Houston, TX
Moving to Houston, TX? Find some basic demographic data about Houston, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Houston, TX
Highest Education Level
Call Center Representatives in Houston, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Typing
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Team Building
- Microsoft PowerPoint
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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