Call Center Representative Jobs in Houston, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative 494234 Full-Time Closing on: Jun 27 2025 Enrollment Management Department: Enrollment Management Salary: $36,294 Description: Job Summary The Contact Center...
Call Center Representative to provide critical support to individuals affected by natural disasters....
Remote WorkWe are searching for a Senior Call Center Representative- someone who works well in a fast-paced setting....
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote WorkCustomer Relations Associate - Part Time
- League City, TX (24 miles from Houston, TX)
- 7 days ago
- League City, TX (24 miles from Houston, TX)
- 7 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental...
Call Center Specialist I - Houston, TX Cenikor's Value Proposition - What's In It for You? PURPOSE in your work - service to others, giving back to your community, helping to save lives, being...
Call Center Agent I / II / III - Katy Orthopedics
- Katy, TX (22 miles from Houston, TX)
- 9 days ago
- Katy, TX (22 miles from Houston, TX)
- 9 days ago
What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. Once...
Bilingual/Spanish Contact Center Representative (Remote)
- Houston, TX
- 15 days ago
- Houston, TX
- 15 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Remote WorkWe pay our Call Center Representatives a competitive wage of $16.00/hour....
Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Houston, Texas, United States Description This is a fully and permanently remote work from home opportunity with...
Remote WorkEstablishes and sources customer services training opportunities for the Call Center Representatives....
Receives incoming phone calls for clinic appointments from patients, nursing staff, and physicians. Responsible for the complete and accurate processing of appointment scheduling,...
Job Summary Answers telephone calls regarding eligibility services and/or benefits. Takes appropriate action to resolve client problems, complaints and ensures following policy and procedure....
Remote Bilingual Call Center Representative Spanish-English
- Spring, TX (21 miles from Houston, TX)
- 45+ days ago
- Spring, TX (21 miles from Houston, TX)
- 45+ days ago
We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients....
Remote WorkDemographic Data for Houston, TX
Moving to Houston, TX? Find some basic demographic data about Houston, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Houston, TX
Highest Education Level
Call Center Representatives in Houston, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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