Road Call Center Agent

Hours: Rotating shifts 8am-8:30pm OR 12am-8:30am

Communicates with all necessary parties to resolve breakdown issues, while ensuring drivers' safety.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Ensures both the driver and equipment are safely removed from the road, and determines if the maintenance facilities in the area are qualified to handle breakdown issues.
• Assists drivers over the phone and via other communication devices with technical questions pertaining to the breakdown or damage of equipment.
• Obtains estimates for repairs, verifies any applicable warranties, and authorizes charges within approved limits.
• Examines locations of maintenance facilities to determine which would be closest to the site of the breakdown.
• Outstanding customer service and follow-up skills.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.