Call Center Representative Jobs in Dallas, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
At New York Life, were looking for Customer Service Call Center Representatives who are passionate about delivering best-in-class support....
Inbound/Outbound Call Center Specialist
- Addison, TX (12 miles from Dallas, TX)
- 13 hours ago
- Addison, TX (12 miles from Dallas, TX)
- 13 hours ago
Call Center Representative PHP Agency Addison, TX About PHP Agency Founded in 2009, PHP Agency Inc. is a tech-enabled national field marketing organization (FMO) headquartered in Addison, Texas....
LOCATION: Dallas, TX POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound...
LOCATION: Dallas, TX POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Dallas, TX
- 2 days ago
- Dallas, TX
- 2 days ago
LOCATION: Dallas, TX POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer...
center representative, etc. working with our company Job Criteria: Start Date: Position Type: Part-Time Permanent Years of Experience Required: Education Required: Overnight Travel: Vacation Time:...
- Plano, TX (18 miles from Dallas, TX)
- 5 days ago
- Plano, TX (18 miles from Dallas, TX)
- 5 days ago
Provider Outreach Specialist – 100% Remote (CST Hours) Location: Remote (U.S.-based) | Schedule: Mon–Fri, 8:00 AM – 4:30 PM CST Contract Role | Equipment Provided | Nationwide Sourcing Are you a...
Remote Work- Irving, TX (8 miles from Dallas, TX)
- 5 days ago
- Irving, TX (8 miles from Dallas, TX)
- 5 days ago
Service Center CSCS TX Job Summary Contacts potential and current customers and solicits sales by telephone and provides the highest standard of professionalism and courtesy to resolve customer...
- Lewisville, TX (24 miles from Dallas, TX)
- 7 days ago
- Lewisville, TX (24 miles from Dallas, TX)
- 7 days ago
Service Center CSCS TX Job Summary Contacts potential and current customers and solicits sales by telephone and provides the highest standard of professionalism and courtesy to resolve customer...
Remote Call Center Representative $17/HR - IMMEDIATE HIRE
- Dallas, TX
- 7 days ago
- Dallas, TX
- 7 days ago
IMMEDIATE CALL CENTER REPRESENTATIVE OPENINGS - 100% REMOTE OPPORTUNITY TO WORK FOR ONE OF THE LARGEST EDUCATIONAL ORGANIZATIONS IN THE AREA EQUIPMENT PROVIDED SHIFT: 8am-10pm EST 7 days a week (WEEKENDS...
Remote WorkCall Center Customer Service Representative - Sales (Hybrid)
- Richardson, TX (12 miles from Dallas, TX)
- 7 days ago
- Richardson, TX (12 miles from Dallas, TX)
- 7 days ago
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit...
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000...
Call Center Associate - Dallas, Tx.
- Farmers Branch, TX (11 miles from Dallas, TX)
- 9 days ago
- Farmers Branch, TX (11 miles from Dallas, TX)
- 9 days ago
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow...
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
Call Center Agent/Reservations
- Grand Prairie, TX (11 miles from Dallas, TX)
- 11 days ago
- Grand Prairie, TX (11 miles from Dallas, TX)
- 11 days ago
Location: 920 MacArthur Blvd, Grand Prairie, Texas 75050 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is...
Demographic Data for Dallas, TX
Moving to Dallas, TX? Find some basic demographic data about Dallas, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Dallas, TX
Highest Education Level
Call Center Representatives in Dallas, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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