Call Center Representative Jobs in Dallas, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Patient Scheduling Call Center Agent FT and PT
- HCA Healthcare
- Plano, TX (18 miles from Dallas, TX)
- moments ago
- Plano, TX (18 miles from Dallas, TX)
- moments ago
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing...
Remote Part TimeSenior Contact Center Agent, Consumer Assistance Network
- Freddie Mac
- Dallas, TX
- 1 day ago
- Dallas, TX
- 1 day ago
Qualifications: 5-7 years of customer service or call center experience Proven experience using CRM systems to document customer interactions Strong phone-based customer support background Mortgage...
In PersonJoin Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for...
In PersonCustomer Service Call Center Agent
- HCA Healthcare
- Grand Prairie, TX (11 miles from Dallas, TX)
- 1 day ago
- Grand Prairie, TX (11 miles from Dallas, TX)
- 1 day ago
center experience preferably in a healthcare environment preferred Ability to work a minimum of 90% of your day on the phone uninterrupted Benefits Parallon, offers a total rewards package that supports...
RemoteTOLLING CALL CENTER REPRESENTATIVE (Full-Time)
- MCI Careers
- Dallas, TX
- 1 day ago
- Dallas, TX
- 1 day ago
LOCATION: Dallas, TX POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound...
In Person Full TimeWere hiring Bilingual Call Center Representatives to support inbound customer service, help desk, and back-office processing for both commercial clients and public sector programs....
In Personcenter experience Previous customer service experience Previous sales or customer engagement experience Experience working in automotive, dealership, or contact center environments This Role Might...
In Personcenter experience Dental experience strongly preferred...
In PersonFinancial Contact Center Representative (FULL-TIME & PART-TIME)
- MCI Careers
- Dallas, TX
- 9 days ago
- Dallas, TX
- 9 days ago
LOCATION: Dallas, TX POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound...
In Person Full TimeOPEN INTERVIEWS Call Center Representative Openings
- MCI Careers
- Dallas, TX
- 9 days ago
- Dallas, TX
- 9 days ago
--------------: POSITION RESPONSIBILITIES: WHAT IS A CALL CENTER REPRESENTATIVE?...
In Person- MCI Careers
- Addison, TX (12 miles from Dallas, TX)
- 11 days ago
- Addison, TX (12 miles from Dallas, TX)
- 11 days ago
LOCATION: Dallas, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across...
In PersonCall Center Customer Service Representative
- MCI Careers
- Addison, TX (12 miles from Dallas, TX)
- 11 days ago
- Addison, TX (12 miles from Dallas, TX)
- 11 days ago
LOCATION: Dallas, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across...
In Person- MCI Careers
- Addison, TX (12 miles from Dallas, TX)
- 11 days ago
- Addison, TX (12 miles from Dallas, TX)
- 11 days ago
Join our team as a Call Center Representative....
In PersonCall Center Collections Representative
- MCI Careers
- Addison, TX (12 miles from Dallas, TX)
- 11 days ago
- Addison, TX (12 miles from Dallas, TX)
- 11 days ago
LOCATION: Dallas, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across...
In PersonStord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18...
In PersonDemographic Data for Dallas, TX
Moving to Dallas, TX? Find some basic demographic data about Dallas, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Dallas, TX
Highest Education Level
Call Center Representatives in Dallas, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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