Call Center Representative Jobs in Dallas, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
About the Role: Grade Level (for internal use): 08 About the Role: The Team: The WSO Service Delivery Management team is the primary point of contact for our clients. We ensure that all of our...
Responsibilities Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and...
Central Sales Representative (call center)
- Plano, TX (18 miles from Dallas, TX)
- 13 hours ago
- Plano, TX (18 miles from Dallas, TX)
- 13 hours ago
Position: Central Sales Representative (call center) Hours of Work: Full-time, Non-Exempt, On-Site 40 hours a week during Monday - Friday 8:30 AM - 8:00 PM Saturday hours required seasonally and...
Customer Sales Support Specialist (call center)
- Plano, TX (18 miles from Dallas, TX)
- 13 hours ago
- Plano, TX (18 miles from Dallas, TX)
- 13 hours ago
Customer Sales Support Specialist FLSA Status Non- Exempt On-site Call Center Schedule Full-time, 40 hours a week during Monday - Friday 12:30 PM - 9:00 PM. Work hours will depend on the business...
Process Associate - Fraud Call Center Agent - Remote USA
- Richardson, TX (12 miles from Dallas, TX)
- 13 hours ago
- Richardson, TX (12 miles from Dallas, TX)
- 13 hours ago
Position: FCS FO Call Center Agent Location: Remote Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries,...
Remote WorkCall Center Specialist - Work From Home
- The Colony, TX (20 miles from Dallas, TX)
- 1 day ago
- The Colony, TX (20 miles from Dallas, TX)
- 1 day ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote Work- Carrollton, TX (12 miles from Dallas, TX)
- 2 days ago
- Carrollton, TX (12 miles from Dallas, TX)
- 2 days ago
We’re looking for a Call Center Representative to join our team!...
Bilingual Call Center Representative (Spanish)
- Plano, TX (18 miles from Dallas, TX)
- 3 days ago
- Plano, TX (18 miles from Dallas, TX)
- 3 days ago
Bilingual Call Center Representative (Spanish) 12 Month+ Contract Plano, TX (Onsite 12 weeks training and then remote) Candidates must be open to working on Saturdays (8-6pm)....
Call Center Customer Service Representative
- Plano, TX (18 miles from Dallas, TX)
- 3 days ago
- Plano, TX (18 miles from Dallas, TX)
- 3 days ago
We are seeking a motivated and empathetic Contact Center Representative to join our dynamic team. In this role, you will be the first point of contact for our guests, handling a variety of...
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Bilingual Customer Service Sales Representative - Call Center
- Lancaster, TX (11 miles from Dallas, TX)
- 6 days ago
- Lancaster, TX (11 miles from Dallas, TX)
- 6 days ago
Bilingual Customer Service Sales Representative - Call Center 3200 W Pleasant Run Rd, Lancaster, TX 75134, USA Req #5075 Wednesday, April 23, 2025 BUILD YOUR CAREER WITH TUFF SHED! Are you a...
Remote WorkCustomer Service Sales Representative - Call Center
- Lancaster, TX (11 miles from Dallas, TX)
- 6 days ago
- Lancaster, TX (11 miles from Dallas, TX)
- 6 days ago
Customer Service Sales Representative - Call Center 3200 W Pleasant Run Rd, Lancaster, TX 75134, USA Req #5076 Wednesday, April 23, 2025 BUILD YOUR CAREER WITH TUFF SHED! Are you a dynamic...
Remote WorkOrdering Specialist I - Texas Call Center Agent Home-based
- Dallas, TX
- 7 days ago
- Dallas, TX
- 7 days ago
Our Ordering Specialists are responsible for speaking with Guests to receive their takeout or delivery orders and place those orders through our software. You get to deliver excellent service to...
Remote WorkAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market...
WORK FROM HOME-MEDICAL CALL CENTER REP-$16/hr. (DALLAS, TX)
- Dallas, TX
- 9 days ago
- Dallas, TX
- 9 days ago
Working with carriers to ensure coverage of medication on behalf of the patient Job Requirements: Must have 1 year or more of recent call center experience....
Remote WorkDemographic Data for Dallas, TX
Moving to Dallas, TX? Find some basic demographic data about Dallas, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Dallas, TX
Highest Education Level
Call Center Representatives in Dallas, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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