Call Center Specialist

Job DetailsJob Location: Pearl Street Dental Management - Dallas, TX 75201Position Type: Full TimeExcited to be growing our team! We are in need of a Call Center Specialist who loves to chat with patients, is a scheduling rock star, and has a great phone ettiquette. We have a great team and can't wait to meet you!

Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner

- Provide accurate information about services to customers

- Perform data entry and maintain customer records in the system

- Assist with resolving customer complaints or issues

- Follow call center scripts and procedures to ensure consistency and quality of service

- Collaborate with team members to achieve call center goals

- Handle customer inquiries via email or chat if necessary

Skills:

- Excellent phone etiquette and communication skills

- Proficient in data entry and computer systems

- Previous experience in a call center or customer service role is required

-Dental office experience is preferred

- Knowledge of dental office procedures is a plus

- Bilingual in English and Spanish is highly desirable

- Ability to analyze customer needs and provide appropriate solutions

- Multilingual abilities are a plus

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Monday to Friday

Ability to Relocate:

Dallas, Tx 75201: Relocate before starting work (Required)

Work Location: In person

QualificationsRequirements

Previous call center experience

Dental experience strongly preferred