Call Center Representative Jobs in Tennessee
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
center experience is preferred....
Demonstrates ownership of the customer issue by providing one call resolution: Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating the customer's...
Do you have corporate call center experience and want to work onsite for a great company in Murfreesboro?...
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
Contact Center Representative (12pm-9pm) w/ Onsite Training (8am-5pm) - Nashville, TN
- Nashville, TN
- 3 days ago
- Nashville, TN
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Posting Title Call Center Specialist Overview Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Call Center...
Skills you'll bring for success: 1 - 3 years previous call center experience High School Diploma/GED or equivalent related business experience preferred Strong written and verbal communication skills...
Remote Part Time Call Center Representative Movado Group Inc. 401(k) United States, Tennessee Jun 03, 2025 At Movado Group, we are committed to building the strongest brands in the industry - and we...
Rogers Group is currently seeking candidates to fill the CALL CENTER REPRESENTATIVE position based in Columbia, TN....
We are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkRemX is seeking Customer Service Reps for On-Site opportunities in Knoxville, TN 37923. This is a call center/customer service environment. You’ll need to be efficient, productive, and thorough...
Full Time - Guest Sales Agent - Call Center - Grand Ole Opry
- Nashville, TN
- 14 days ago
- Nashville, TN
- 14 days ago
Full Time - Guest Sales Agent - Call Center - Grand Ole Opry #25-0139 Nashville, Tennessee, United States Job Description Deliver exceptional service to guests by connecting them to unforgettable...
Job Summary The Position is responsible for providing excellent customer service and quick turnaround in response to customers' calls to the Call Center. Primary and Essential Functions Leads and...
Position: Call Center Representative (Engagement Specialist) The Call Center Representative is the first Monogram Health voice the patient comes in contact....
LOCATION Remote Work-at-Home JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision,...
Remote WorkDemographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Tennessee
Highest Education Level
Call Center Representatives in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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