Call Center Representative Jobs in Tennessee
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Learn quickly Follow procedures Work independently Skill in: Call Center Experience In-depth customer service background Excellent communication Positive attitude Ability to learn and retain information...
Call Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote WorkAre you passionate about helping others and making a positive impact? We are seeking enthusiastic individuals to join our dedicated team as Policy Dialers. As a leading insurance services...
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and...
SEVERAL CALL CENTER SALES REPS NEEDED.MUST HAVE A GOOD VOICE & GREAT ATTITUDE. ACCEPTING APPLICANTS REGARDLESS OF BACKGROUND. Now Hiring several salespeople to raise money for Charities from our...
Responsibilities Meritage Homes is looking for a New Home Warranty Associate in Franklin, TN who will: Supervise the warranty-service work of laborers and sub-contractors at several home sites...
Full Time - Guest Sales Agent - Call Center - Grant Ole Opry
- Nashville, TN
- 6 days ago
- Nashville, TN
- 6 days ago
Deliver exceptional service to guests by connecting them to unforgettable country music lifestyle experiences that connect artists and fans around the world. Serve as the front-line sales and...
Customer Service Call Center Agent - Starting at $16 / hour
- Mooresburg, TN
- 10 days ago
- Mooresburg, TN
- 10 days ago
All Foundever Jobs Customer Service Call Center Agent - Starting at $16/hour - Full Time Foundever - Mooresburg, TN Posted on 03/13/25 (Ref: TNkASpseEq) Technical Customer Service Support Join our...
Apply to be an automotive call center representative today! #CB 9757533...
Remote Work) skills Mathematical skills Work both independently and within a team environment Call center experience preferred Strong work ethic Flexibility with schedule Additional Information: Keep in mind,...
Apply to be an automotive call center representative today! #CB 9757533...
Remote WorkMUST BE LOCAL TO NASHVILLE TN Here is an awesome opportunity to show your customer service skills! Monday-Friday 8am-5pm, or 9am-6pm hours On site position $18.00 per hour Local to Nashville TN...
Intl - HR Call Center Representative (Costa Rica)
- Nashville, TN
- 18 days ago
- Nashville, TN
- 18 days ago
Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million...
Job Description One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team....
Call Center Representative Location Lewisburg, Tennessee Job type ContractTemporary Salary $17.00Hour Category Call Center & Customer Service - Customer Service Exciting Opportunity: Call Center Representative...
Demographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Tennessee
Highest Education Level
Call Center Representatives in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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