Call Center Representative Jobs in Tennessee
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Pharmacy Call Center Representative Evergreen Candidate Pool
- Brentwood, TN
- 11 hours ago
- Brentwood, TN
- 11 hours ago
Company Archimedes About Us Archimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming...
About Us Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of...
Required Qualifications/Skills/Experience: Must have call center experience. Healthcare Experience - Medicare Experience. Ability to write simple correspondence....
Client Relations Specialist Position Description / Responsibilities Are you a perfectionist who finds satisfaction in highly-organized and structured work? Do you love coordinating and...
Posting Title: Call Center Specialist Overview: Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Call...
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our companys growth and market...
Position Summary The Admissions Specialist consults with potential clients to assess and provide recommendations for the appropriate program and/or facility to recommend for treatment, based on...
Client Support Specialist - Greater Nashville, TN Area
- Franklin, TN
- 5 days ago
- Franklin, TN
- 5 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Gallery Operations and Client Relations Specialist
- Knoxville, TN
- 8 days ago
- Knoxville, TN
- 8 days ago
Are you customer-centric and have experience providing stellar customer service? Do you have strong communication skills? Do you have experience managing inventory and orders? Do you have...
One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team....
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
Powered by JazzHR Call Center Representative Cordova, TN, US...
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)
- Memphis, TN
- 19 days ago
- Memphis, TN
- 19 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkAt Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...
Demographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Tennessee
Highest Education Level
Call Center Representatives in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Punctual
- Driving
- Negotiation
- Investigation
- Typing
- Conflict Resolution
- Microsoft Outlook
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Multitasking
- Spanish
- Team Building
- Microsoft PowerPoint
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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