Call Center Representative Jobs in Tennessee
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Admissions Specialist Call Center
- Promises Behavioral Health
- Brentwood, TN
- 12 hours ago
- Brentwood, TN
- 12 hours ago
Position Summary The Admissions Specialist consults with potential clients to assess and provide recommendations for the appropriate program and/or facility to recommend for treatment, based on...
In Personcenter experience OR 2+ years general work experience required Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts...
RemoteRemote Call Center Customer Service Agent
- Randstad
- Nashville, TN
- 2 days ago
- Nashville, TN
- 2 days ago
Our ideal candidate possesses: Previous virtual call center experience or applicable retail customer service experience Excellent verbal and written communications skills Ability to type 35 words per...
RemoteCall Center Customer Service Jobs in USA, TN, Nashville Rose International Job
- Rose International
- Nashville, TN
- 5 days ago
- Nashville, TN
- 5 days ago
Education Requirements:- High School diploma or equivalentPreferred Education:- Bachelor's degreeRequired Skills for the Call Center/Customer Service position:- Minimum of 2 years customer...
In PersonCall Center / Customer Service IV#26-17944 Up to $25 per hour Nashville, TN Hybrid Job Description Our Client, a Global Power Technology Leader company, is looking for a Call Center / Customer...
In PersonCall Center Representative - College Graduate
- The Tennessee Credit Union
- Nashville, TN
- 5 days ago
- Nashville, TN
- 5 days ago
Our Call Center Representative role is a great entry point into a growing organization where customer service, teamwork, and career development matter....
In PersonPatient Scheduling Call Center Agent FT and PT
- HCA Healthcare
- Dickson, TN
- 6 days ago
- Dickson, TN
- 6 days ago
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing...
Remote Part TimePost-Hospital Call Center Representative
- ALLIANCE HEALTHCARE SERVICES, INC
- Memphis, TN
- 8 days ago
- Memphis, TN
- 8 days ago
GENERAL FUNCTION : This person is responsible for responding to all post-hospital (PH) requests and securing PH documentation as applicable, answering calls and providing timely communication to...
In PersonLOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemoteImmigration Client Support Specialist
- Ogletree Deakins
- Greeneville, TN
- 10 days ago
- Greeneville, TN
- 10 days ago
Immigration Client Support Specialist Greenville, South Carolina; Nashville, Tennessee Legal Staff Immigration Full Time 6470 No Job Description Position Summary The Immigration Client Support...
In PersonBilingual A/R Insurance Call Center Rep - REMOTE
- Western Arizona Regional Medical Center
- Franklin, TN
- 11 days ago
- Franklin, TN
- 11 days ago
Paid Time Off Job Summary The Bilingual A/R Call Center Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service...
Remote Full TimeLOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemotePosition: Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram Health voice the patient meets....
In PersonCall Center Representative - Bilingual
- Monogram Health
- Brentwood, TN
- 12 days ago
- Brentwood, TN
- 12 days ago
Position: Call Center Representative - Bilingual The Call Center Representative - Bilingual is the first Monogram Health voice the patient meets....
In PersonBilingual A/R Insurance Call Center Rep - REMOTE
- Shared Services Center - Nashville
- Nashville, TN
- 13 days ago
- Nashville, TN
- 13 days ago
Paid Time Off Job Summary The Bilingual A/R Call Center Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service...
RemoteDemographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Tennessee
Highest Education Level
Call Center Representatives in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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