Call Center Representative Jobs in Tennessee
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : This role is remote in California M-F 8:30AM-5PM PST Hybrid in Franklin TN M-F 6:50 am to 3:20pm CST...
Remote WorkCall Center Representative Knoxville, TN Description RemX is seeking Customer Service Reps for On-Site opportunities in Knoxville, TN 37923. This is a call center/customer service environment....
Title: Temporary- Call Center Operator (Pool) Institution: Volunteer State Community College Job Summary: The purpose of the Call Center Operator is to provide accurate information to prospective...
FT Call Center Specialist - Work From Home Location: Antioch [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available...
Remote WorkOne (1) year call center experience? Customer service experience preferred? Strong knowledge of Microsoft Word, Excel and MS Office preferred? Commitment to customer service? Strong typing skills?...
Bilingual Spanish Call Center Agent PT- Remote Wfh After Training
- Knoxville, TN
- 7 days ago
- Knoxville, TN
- 7 days ago
BILINGUAL SPANISH CALL CENTER AGENT - PT- REMOTE WFH AFTER TRAINING TeamHealth Knoxville, TN (Onsite) Part-Time Job Details In this position, you'll utilize your Bilingual Spanishmunication skills...
Customer Sales and Service Call Center Representative
- Nashville, TN
- 8 days ago
- Nashville, TN
- 8 days ago
Start with the paycheck: Customer Sales and Service Call Center Representative start between $10.00/hr and $20.06/hr. This does not include commissions. his does not include commissions....
Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: Work in a blended...
RemX is seeking experienced Call Center Agents to join our team in Knoxville, TN! Position: Call Center Agent Employment Type: Temp-to-Hire Location: Onsite – Knoxville, TN 37923 Pay Rate:...
JOB TITLE: Call Center Specialist DEPT: Information Technology LOCATION: Maury Regional Medical Center - Columbia, TN SHIFT: Full Time. Tuesday - Saturday, 7am - 3:30pm MAURY REGIONAL HEALTH: At...
RemX is seeking experienced Customer Service Representatives to join our team in Knoxville, TN! Position: Customer Service Representative – Call Center Employment Type: Temp-to-Hire Location:...
Senior Contact Center Representative - Business Banking Support
- Nashville, TN
- 18 days ago
- Nashville, TN
- 18 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkExperience with SharePoint Preferred Skills: 2-3 years of Call center experience preferred....
Company: Kelly Services Location: Nashville, TN Career Level: Associate Industries: Recruitment Agency, Staffing, Job Board Description Call Center Customer Service Representative (Hybrid -...
Call Center / Customer Service IV#25-60065 $23.22-$25.00 per hour Nashville, TN All On-site Job Description Our Client, a Global Power Technology Leader company, is looking for a Call Center /...
Demographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Tennessee
Highest Education Level
Call Center Representatives in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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