Call Center Representative Jobs in Tennessee
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
RemX is Currently Hiring for Customer Service Associates (CSA)! For immediate consideration, please email your resume to ... with the subject line "CSA". Location: Fully Onsite in Knoxville, TN...
Trustmarks mission is to improve wellbeing for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust....
Preferred Skills: 2-3 years of Call center experience preferred....
RemX is seeking experienced Call Center Representatives to join our team in Knoxville, TN!...
Call Center Representative Location: Lewisburg, TN Job ID: #71019 Pay Range: $15-17 Responsibilities: Dealer referrals to distributors Provide customers with order information, assistance Product support...
The Call Center Representative is responsible for handling incoming calls and is the first contact customers have with the Amazon.com corporate resource line by phone....
Remote Sleep Coach (Call Center Agent) WellSky paid time off, 401(k) United States, Tennessee Jun 14, 2025 The Sleep Coach is responsible for conducting outbound calls to patients to facilitate...
center experience is preferred....
Contact Center Representative (12pm-9pm) w/ Onsite Training (8am-5pm) - Nashville, TN
- Nashville, TN
- 10 days ago
- Nashville, TN
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Skills you'll bring for success: 1 - 3 years previous call center experience High School Diploma/GED or equivalent related business experience preferred Strong written and verbal communication skills...
Join Our Growing Transportation Operations Team! Be part of a fast-paced, expanding team that manages daily freight movements across North American fulfillment centers. This is a great opportunity...
Remote Part Time Call Center Representative Movado Group Inc. 401(k) United States, Tennessee Jun 03, 2025 At Movado Group, we are committed to building the strongest brands in the industry - and we...
Rogers Group is currently seeking candidates to fill the CALL CENTER REPRESENTATIVE position based in Columbia, TN....
We are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkRemX is seeking Customer Service Reps for On-Site opportunities in Knoxville, TN 37923. This is a call center/customer service environment. You’ll need to be efficient, productive, and thorough...
Demographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Tennessee
Highest Education Level
Call Center Representatives in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Collaboration
- Interpersonal Skills
- English
- Spanish
- Microsoft PowerPoint
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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