Call Center Representative Jobs in United, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Choice One Staffing Group, Inc.
- Irwin, PA (13 miles from United, PA)
- 2 days ago
- Irwin, PA (13 miles from United, PA)
- 2 days ago
As a Call Center Representative for our Support & Service department, you will serve as the primary point of contact for taxpayers and businesses....
In PersonCall Center Representative (Debit/Credit Inquiries)
- Dollar Bank
- Pittsburgh, PA (23 miles from United, PA)
- 11 days ago
- Pittsburgh, PA (23 miles from United, PA)
- 11 days ago
Minority/Female/Veteran/Disabled Call Center Representative (Debit/Credit Inquiries) | Dollar Bank I'm Interested Save...
HybridCall Center Specialist Hiring Now Onsite- Pittsburgh
- Blink Health Administration LLC
- Pittsburgh, PA (23 miles from United, PA)
- 20 days ago
- Pittsburgh, PA (23 miles from United, PA)
- 20 days ago
Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products -...
In PersonPrimary Contact Center Representative (Call Center)
- F.N.B. Corp.
- Pittsburgh, PA (23 miles from United, PA)
- 21 days ago
- Pittsburgh, PA (23 miles from United, PA)
- 21 days ago
Primary Office Location: 503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Position Title: Primary Contact Center...
In Person- Decatur County Memorial Hospital
- Greensburg, PA (7 miles from United, PA)
- 21 days ago
- Greensburg, PA (7 miles from United, PA)
- 21 days ago
Reports To: Director of Physician Clinic Summary: General duties include answering phone inquiries, scheduling, rescheduling or cancelation of appointments, registering new patients within the EMR...
In Person- Western & Southern Life
- Pittsburgh, PA (23 miles from United, PA)
- 30+ days ago
- Pittsburgh, PA (23 miles from United, PA)
- 30+ days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
In PersonCustomer Service Call Center Agent
- HUTEC ENGINEERING INC
- Pittsburgh, PA (23 miles from United, PA)
- 30+ days ago
- Pittsburgh, PA (23 miles from United, PA)
- 30+ days ago
Customer Service Call Center Agent PITTSBURGH, PA 5 DAYS AGO 22517450 Summary PITTSBURGH, PA Remote $15.00 per Hour 2 Years Experience High school graduate or equivalency certificate (GED) No...
In PersonCall Center Representative - Roadside Assistance
- AAA
- Pittsburgh, PA (23 miles from United, PA)
- 30+ days ago
- Pittsburgh, PA (23 miles from United, PA)
- 30+ days ago
Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress...
RemotePrimary Contact Center Representative (Call Center)
- First National Bank (FNB Corp.)
- Pittsburgh, PA (23 miles from United, PA)
- 60+ days ago
- Pittsburgh, PA (23 miles from United, PA)
- 60+ days ago
Primary Office Location: 503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Position Title: Primary Contact Center...
In PersonClient Support Specialist - Greater Pittsburgh, PA Area (REMOTE)
- Fidelity
- Pittsburgh, PA (23 miles from United, PA)
- 90+ days ago
- Pittsburgh, PA (23 miles from United, PA)
- 90+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Pittsburgh,...
In PersonSeasonal Contact Center Representative
- Jackson Hewitt
- Pittsburgh, PA (23 miles from United, PA)
- 90+ days ago
- Pittsburgh, PA (23 miles from United, PA)
- 90+ days ago
Skills you'll bring for success: 1 - 3 years previous call center experience High School Diploma/GED or equivalent related business experience preferred Strong written and verbal communication skills...
In Person TemporaryDemographic Data for United, PA
Moving to United, PA? Find some basic demographic data about United, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in United, PA
Highest Education Level
Call Center Representatives in United, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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