Call Center Representative Remote & Hybrid Only Jobs in Ohio
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Application Support Call Center Representative
- Quadax
- Middleburg Heights, OH
- 2 days ago
- Middleburg Heights, OH
- 2 days ago
We look for the same qualities in our people that our clients look for in our products and services: innovative, adaptive, responsive, flexible, reliable, compatible. Oh, and let’s not forget...
HybridIn-Office - Call Center Agent - Dayton - Full-Time - Monday through Friday 8:30am to 5:00pm
- Versiti, Inc.
- Dayton, OH
- 7 days ago
- Dayton, OH
- 7 days ago
What We're Looking For: Strong communication skills Comfort using computers and learning new systems Reliability and a positive attitude Call Center experience is helpful but not required Schedule:...
Remote Full TimeIn-Office - Call Center Agent - Dayton - Full-Time - Monday - Friday 8:30am to 5:00pm
- Versiti, Inc.
- Dayton, OH
- 7 days ago
- Dayton, OH
- 7 days ago
What We're Looking For: Strong communication skills Comfort using computers and learning new systems Reliability and a positive attitude Call Center experience is helpful but not required Schedule:...
Remote Full Timecenter experience OR 2+ years general work experience requiredPrevious outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts...
RemoteRemote - Spanish Bilingual Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Columbus, OH
- 17 days ago
- Columbus, OH
- 17 days ago
Previous call center experience and/or prior experience in the health insurance industry (preferred). Education: High School Diploma or GED required....
RemoteCall Center Agent - Dayton - Full-Time - Monday through Friday 8:30am to 5:00pm - Hybrid
- Versiti, Inc.
- Dayton, OH
- 19 days ago
- Dayton, OH
- 19 days ago
What We're Looking For: Strong communication skills Comfort using computers and learning new systems Reliability and a positive attitude Call Center experience is helpful but not required Schedule:...
Remote Full TimeRemote - Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Columbus, OH
- 22 days ago
- Columbus, OH
- 22 days ago
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....
Remote- Bath Concepts Independent Dealers
- Lebanon, OH
- 30+ days ago
- Lebanon, OH
- 30+ days ago
Now Hiring: Call Center Representative - $18/hr | M-F 1pm-7pm Are you confident on the phone and great with people?...
HybridCall Center Specialist - Digitech - Remote
- Sarnova HC, LLC
- Dublin, OH
- 30+ days ago
- Dublin, OH
- 30+ days ago
Sarnova HC, LLC Position Title: Call Center Specialist - Digitech - Remote Location: Virtual | United States Job Description The Sarnova Family of companies includes Digitech Computer, Bound Tree...
RemoteDemographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ohio
Highest Education Level
Call Center Representatives in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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