Call Center Representative Jobs in Westwood, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Tufts Medicine
- Boston, MA (11 miles from Westwood, MA)
- 6 hours ago
- Boston, MA (11 miles from Westwood, MA)
- 6 hours ago
JOB EXPECTATIONS It is expected that all call center representatives are willing to work extra hours when necessary with short notice and maintain a flexible availability....
In Person- North Easton Savings Bank
- Whitman, MA (16 miles from Westwood, MA)
- 1 day ago
- Whitman, MA (16 miles from Westwood, MA)
- 1 day ago
Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve....
In Person- Harbor Health
- Dorchester, MA (8 miles from Westwood, MA)
- 1 day ago
- Dorchester, MA (8 miles from Westwood, MA)
- 1 day ago
. • 1 year of experience in a community health center and/or a professional or business environment, previous Call Center experience desired. • Excellent customer service and verbal and written communication...
In Person- Tufts Medical Center - Medicine
- Boston, MA (11 miles from Westwood, MA)
- 2 days ago
- Boston, MA (11 miles from Westwood, MA)
- 2 days ago
Three (3) years of customer service or call center experience working in billing, collections, or insurance. 3....
In PersonPatient Access Rep - Call Center - Amesbury
- Beth Israel Lahey Hospital
- Cambridge, MA (11 miles from Westwood, MA)
- 2 days ago
- Cambridge, MA (11 miles from Westwood, MA)
- 2 days ago
When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. Call Center - Monday7:30 am - 4:00 pm Tuesday 7:30 am - 4:00 pm Wednesday7:30 am -...
In PersonCall Center Representative III
- Trustmark
- Boston, MA (11 miles from Westwood, MA)
- 4 days ago
- Boston, MA (11 miles from Westwood, MA)
- 4 days ago
Jobs Boston, MA Call Center Representative III Trustmark Call Center Representative III Boston, MA Apply Trustmark's mission is to improve wellbeing - for everyone....
In PersonContact Center Representative I
- South Shore Bank
- Weymouth, MA (12 miles from Westwood, MA)
- 9 days ago
- Weymouth, MA (12 miles from Westwood, MA)
- 9 days ago
EDUCATION and/or EXPERIENCE High School Diploma or GED required 12 months retail customer facing related experience (does not need to have banking or call center experience) Strong attention to detail...
In Person- EBI Consulting
- Burlington, MA (19 miles from Westwood, MA)
- 12 days ago
- Burlington, MA (19 miles from Westwood, MA)
- 12 days ago
Description At EBI we're committed to providing deep technical, industry and commercial real estate expertise to help our clients navigate complexity and realize maximum value for their assets....
In Person- Trustmark
- Boston, MA (11 miles from Westwood, MA)
- 13 days ago
- Boston, MA (11 miles from Westwood, MA)
- 13 days ago
Jobs Boston, MA Call Center Representative II Trustmark Call Center Representative II Boston, MA Apply Trustmark's mission is to improve wellbeing - for everyone....
In PersonCall Center Representative - Brockton
- Rockland Trust Company
- Brockton, MA (12 miles from Westwood, MA)
- 13 days ago
- Brockton, MA (12 miles from Westwood, MA)
- 13 days ago
At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives....
In Person- UniBank
- Whitinsville, MA (24 miles from Westwood, MA)
- 13 days ago
- Whitinsville, MA (24 miles from Westwood, MA)
- 13 days ago
We have a Unique opportunity to join our Customer Contact Center team in a full-time role as a Contact Center Representative. We are group of talented, professional individuals passionate about...
In PersonCall Center Representative- Boston Logan Airport
- Enterprise Mobility
- Boston, MA (11 miles from Westwood, MA)
- 19 days ago
- Boston, MA (11 miles from Westwood, MA)
- 19 days ago
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Call Center Representative....
In Person- Bristol County Savings Bank
- Taunton, MA (21 miles from Westwood, MA)
- 19 days ago
- Taunton, MA (21 miles from Westwood, MA)
- 19 days ago
Weekly Shift as followed: Evening Weekday Shifts, 3 days a week 10:30-7 PM Every Saturday Shift 8-1PM 4 working days total! 28 hours per week Position: Contact Center Representative Job Type: Part...
In Person- Randstad
- Lincoln, RI (24 miles from Westwood, MA)
- 19 days ago
- Lincoln, RI (24 miles from Westwood, MA)
- 19 days ago
Are you a proactive communicator who thrives on building long-term client relationships? We are seeking a Financial Solutions Specialist to act as a key partner for our clients in managing their...
In Person- Randstad
- Lincoln, RI (24 miles from Westwood, MA)
- 19 days ago
- Lincoln, RI (24 miles from Westwood, MA)
- 19 days ago
Are you a proactive communicator who thrives on building long-term client relationships? We are seeking a Financial Solutions Specialist to act as a key partner for our clients in managing their...
In PersonDemographic Data for Westwood, MA
Moving to Westwood, MA? Find some basic demographic data about Westwood, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Westwood, MA
Highest Education Level
Call Center Representatives in Westwood, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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