Customer Service Representative Jobs in Westwood, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (12 miles from Westwood, MA)
- 6 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (12 miles from Westwood, MA)
- 6 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Service Shift Manager
- Medford, MA (13 miles from Westwood, MA)
- 20 days ago
- Medford, MA (13 miles from Westwood, MA)
- 20 days ago
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Medford, MA Address: 3850 Mystic Valley Parkway Pay: $21 -...
- Taunton, MA (21 miles from Westwood, MA)
- moments ago
- Taunton, MA (21 miles from Westwood, MA)
- moments ago
Our client is seeking a Temporary Sales Support & Customer Service Administrator in Taunton, MA to join their team! The role will be Monday-Friday, 8:00am-5:00pm (1-hour unpaid break) with a pay...
- Boston, MA (11 miles from Westwood, MA)
- 5 hours ago
- Boston, MA (11 miles from Westwood, MA)
- 5 hours ago
Customer Assistant Part Time What you'll do Summary 12.75 - 13.65 per hour | 20 to 25 hour contract | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at...
Customer Service Rep(03775) - 1940 Main St.
- Brockton, MA (12 miles from Westwood, MA)
- 6 hours ago
- Brockton, MA (12 miles from Westwood, MA)
- 6 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.DIVERSITYOur mission is to recognize, appreciate...
Customer Service Rep(03784) - 64 Staniford Street
- Boston, MA (11 miles from Westwood, MA)
- 6 hours ago
- Boston, MA (11 miles from Westwood, MA)
- 6 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.Additional InformationAll your information...
Somerville Loss Prevention Customer Service Associate II
- Winter Hill, MA (12 miles from Westwood, MA)
- 6 hours ago
- Winter Hill, MA (12 miles from Westwood, MA)
- 6 hours ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Store - BOS-WESTWOOD, MA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....
Loss Prevention Customer Service Associate II Dedham MA
- Dedham, MA (1 mile from Westwood, MA)
- 10 hours ago
- Dedham, MA (1 mile from Westwood, MA)
- 10 hours ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Chelsea, MA (15 miles from Westwood, MA)
- 10 hours ago
- Chelsea, MA (15 miles from Westwood, MA)
- 10 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep(03796) - 270 Main St
- Hanson, MA (20 miles from Westwood, MA)
- 10 hours ago
- Hanson, MA (20 miles from Westwood, MA)
- 10 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
- Mansfield, MA (14 miles from Westwood, MA)
- 1 day ago
- Mansfield, MA (14 miles from Westwood, MA)
- 1 day ago
Rexel USA is recognized as a Great Place to Work! Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies: Rexel, Gexpro, Platt &...
Senior Customer Service Representative
- Taunton, MA (21 miles from Westwood, MA)
- 1 day ago
- Taunton, MA (21 miles from Westwood, MA)
- 1 day ago
That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers....
Customer Service Rep(09803) - 646 Washington St
- South Easton, MA (14 miles from Westwood, MA)
- 1 day ago
- South Easton, MA (14 miles from Westwood, MA)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative II
- Framingham, MA (13 miles from Westwood, MA)
- 1 day ago
- Framingham, MA (13 miles from Westwood, MA)
- 1 day ago
Staples is business to business. You're what binds us together. Our customer service team supports our company through their confidence, knowledge and commitment to our customers. We're passionate...
Remote WorkDemographic Data for Westwood, MA
Moving to Westwood, MA? Find some basic demographic data about Westwood, MA below.
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Salary for Customer Service Representative Jobs in Westwood, MA
Highest Education Level
Customer Service Representatives in Westwood, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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