Call Center Representative Jobs in Hyattsville, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Representative - Revenue Examiner I (Taxpayer Services Division)
- Annapolis, MD (21 miles from Hyattsville, MD)
- 9 hours ago
- Annapolis, MD (21 miles from Hyattsville, MD)
- 9 hours ago
Bilingual Call Center Representative - Revenue Examiner I Taxpayer Services Division Recruitment #2......
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Taxpayer Services Division)
- Annapolis, MD (21 miles from Hyattsville, MD)
- 9 hours ago
- Annapolis, MD (21 miles from Hyattsville, MD)
- 9 hours ago
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) Taxpayer Services Division Recruitment #2......
Customer Relations Associate I (Ongoing Recruitment)
- Arlington, VA (9 miles from Hyattsville, MD)
- 16 hours ago
- Arlington, VA (9 miles from Hyattsville, MD)
- 16 hours ago
You'll Bring These Qualifications: High School Diploma required; some college a plus Previous call center experience desired Bi-Lingual Spanish/English preferred Proficient with Microsoft Office and...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (19 miles from Hyattsville, MD)
- 2 days ago
- Hanover, MD (19 miles from Hyattsville, MD)
- 2 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Inbound Call Center Representative- Burtonsville
- Burtonsville, MD (11 miles from Hyattsville, MD)
- 3 days ago
- Burtonsville, MD (11 miles from Hyattsville, MD)
- 3 days ago
Added - 08/12/25Inbound Call Center Representative- Burtonsville Administrative & ClericalBurtonsville, Maryland | Submit your Resume Job DescriptionWE HAVE THE JOB FOR YOU!...
La Clinica del Pueblo Job Description Job Title: Contact Center Agent Department: Patient Services Supervisor: Health Center Manager Location: On-Site Hyattsville, MD Classification: Non-Exempt...
Call Center Representative - Center of Cancer and Blood Disorders
- Silver Spring, MD (6 miles from Hyattsville, MD)
- 5 days ago
- Silver Spring, MD (6 miles from Hyattsville, MD)
- 5 days ago
(Required) Equivalent customer service or call center experience and education can be considered in lieu of patient registration, scheduling, insurance screening and verification experience (Required...
Medical Call Center Representative
- Rockville, MD (15 miles from Hyattsville, MD)
- 8 days ago
- Rockville, MD (15 miles from Hyattsville, MD)
- 8 days ago
Randstad is currently hiring and looking to fill multiple Medical Call Center Representative positions in Rockville, MD 20850....
Contact Center Agent: 2PM - 10:30PM (Monday/ Tuesday Off)
- Washington, DC (6 miles from Hyattsville, MD)
- 10 days ago
- Washington, DC (6 miles from Hyattsville, MD)
- 10 days ago
Contact Center Agent: 2PM - 10:30PM (Monday/ Tuesday Off) United States Customer Service Full-Time Remote Hussmann Corporation Commercial Refrigeration REQ-152149 mail_outline Get future jobs...
Call Center Representative - Full Time
- Washington, DC (6 miles from Hyattsville, MD)
- 11 days ago
- Washington, DC (6 miles from Hyattsville, MD)
- 11 days ago
Call Center Representative - Full Time (250001WU) Job Description Call Center Representative - Full Time - (250001WU) Description Location: Silver Spring, MD Remote: No Schedule: Variable shifts from...
Call Center Representative - Primary Care
- Silver Spring, MD (6 miles from Hyattsville, MD)
- 13 days ago
- Silver Spring, MD (6 miles from Hyattsville, MD)
- 13 days ago
Telephone call center experience helpful....
Intake Call Center Representative
- Columbia, MD (18 miles from Hyattsville, MD)
- 14 days ago
- Columbia, MD (18 miles from Hyattsville, MD)
- 14 days ago
As an Intake Call Center Representative, you'll be an essential part of our administrative support team....
- Gaithersburg, MD (18 miles from Hyattsville, MD)
- 17 days ago
- Gaithersburg, MD (18 miles from Hyattsville, MD)
- 17 days ago
Contact Center Representative Industry: Healthcare / Nonprofit Location: Rockville, MD Assignment Type: Contract-to-Hire (5-month contract before conversion) Pay: $20-$24/hour (overtime eligible)...
- Washington, DC (6 miles from Hyattsville, MD)
- 19 days ago
- Washington, DC (6 miles from Hyattsville, MD)
- 19 days ago
Strong communicator with ability to resolve customer inquiries with a one-call resolution. Understand and follow escalation procedures. Understand and follow appeasement procedures....
- Washington, DC (6 miles from Hyattsville, MD)
- 20 days ago
- Washington, DC (6 miles from Hyattsville, MD)
- 20 days ago
Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Washington, D.C. location....
Demographic Data for Hyattsville, MD
Moving to Hyattsville, MD? Find some basic demographic data about Hyattsville, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Hyattsville, MD
Highest Education Level
Call Center Representatives in Hyattsville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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