Call Center Representative Jobs in Maryland
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are you a natural problem solver with a...
Call Center Representative - Part Time Community College of Baltimore County
- Baltimore, MD
- 1 day ago
- Baltimore, MD
- 1 day ago
When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the PT-Call Center Representative must: Assist and provide information...
Call Center Agent - (Tuesday - Saturday 2pm - 10:30pm)
- Baltimore, MD
- 1 day ago
- Baltimore, MD
- 1 day ago
. + 1+ Year of Call Center experience. + General PC skills, including proficiency in the MS Office Suite, use of the internet and data entry skills. + Keyboard-must type at least 35-40 wpm. + Excellent...
Client Support Specialist - Greater Baltimore, MD Area
- Bethesda, MD
- 6 days ago
- Bethesda, MD
- 6 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Bilingual Call Center Representative (Tagalog/English or Mandarin/English)
- California, MD
- 6 days ago
- California, MD
- 6 days ago
Welbe Advocate - Bilingual Mandarin/ English, Bilingual, or Cantonese/ English REQUIRED or Tagalog/English REQUIRED The WelbeHealth PACE program helps seniors stay in their homes and communities...
Remote WorkRESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all...
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
We have an outstanding Contract to Hire position for a ContactCenter Services Representative to join a leading Company located in the Rockville, MDsurrounding area. Pay Rate: $28.72 - 31.94 The...
About Employee Navigator Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers,...
Call Center Representative (Hybrid after 90 days)
- Annapolis, MD
- 23 days ago
- Annapolis, MD
- 23 days ago
Under the direction of call center management, provides customer service via telephone to patients in need of care....
Class Specific Essential Duties When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the PT-Call Center Representative must...
Contact Center Representative Location: Rockville, MD (100% On-Site to Start) Type: Contract-to-Hire | Full-Time Pay Rate: $21-$25/hour Addison Group is partnering with our client to hire a...
Call Center REP (Medical Billing and Collections)
- Owings Mills, MD
- 30+ days ago
- Owings Mills, MD
- 30+ days ago
Call Center REP (Medical Billing and Collections) Seeking a Call Center Representative who has supported a Billing, Reconciliation and Collections departments within Call Center environment inside a...
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...
Operator Console Department : Communications Reports To : Communications Supervisor Status : Non-Exempt Mission To improve the health of the communities we serve. Core Values Quality Own it...
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Maryland
Highest Education Level
Call Center Representatives in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Team Building
- Microsoft PowerPoint
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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