Call Center Representative Jobs in Maryland
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center/Customer Service Representatives (CSR)
- Experis
- Landover, MD
- 1 day ago
- Landover, MD
- 1 day ago
center experience responding to customer inquiries based on Federal HR knowledge Experience in ticket management (e.g....
In PersonJoin Our Winning Team! Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If youre self-motivated, ready to win, and looking for a...
In PersonCall Center Operator - Healthcare
- Mercy Medical Center - Baltimore, MD
- Lutherville, MD
- 6 days ago
- Lutherville, MD
- 6 days ago
Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator for our Lutherville location! Mercy Medical Center is honored to be recognized by Newsweek as one of America's...
In PersonRichard Heath & Associates, Inc. (RHA) is currently hiring for the following position: Customer Care Associate The Customer Care Associate (CCA) will be responsible for customer care calls to...
In PersonAccess Call Center Representative
- Children's National Medical Center
- Silver Spring, MD
- 11 days ago
- Silver Spring, MD
- 11 days ago
Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide...
In PersonCall Center Operator - Healthcare
- Mercy Medical Center
- Baltimore, MD
- 12 days ago
- Baltimore, MD
- 12 days ago
Requirements Education and Work Experience: High School Diploma or GED A minimum of one year experience preferably in a medical office setting Call Center experience a plus Previous GYN experience preferred...
In PersonCall Center Representative $27/hr Rockville, MD
- Beacon Hill Staffing Group
- Rockville, MD
- 14 days ago
- Rockville, MD
- 14 days ago
To Apply for this Job Click Here Our client, a health-related benefits organization, is seeking a Call Center Representative to join their team on a temporary to permanent basis in Rockville, Maryland...
In PersonCall Center Representative (Hybrid)
- KureSmart Pain Management
- Annapolis, MD
- 19 days ago
- Annapolis, MD
- 19 days ago
One (1) year of call center experience in a medical practice. Driving/Travel: The employee must have reliable transportation....
HybridCall Center Representative - Clinton, MD - In Office
- Heath Consultants
- Clinton, MD
- 20 days ago
- Clinton, MD
- 20 days ago
The Call Center Representative provides supports for a project by communicating directly with the customer/property owners....
In PersonBilingual Healthcare Call Center Representative (Spanish Speaking)
- Arc Care Inc
- California, MD
- 21 days ago
- California, MD
- 21 days ago
We are looking for a highly motivated full-time Healthcare Call Center Representative who is willing to think creatively and empathically to help our team change the way people access healthcare....
RemoteOutbound Call Center Representative
- BrightKey
- Annapolis Junction, MD
- 28 days ago
- Annapolis Junction, MD
- 28 days ago
Join our dynamic team as an Outbound Call Center Representative, where you will play a key role in driving our sales and customer engagement initiatives....
In PersonAccount Service Representative (Call Center) - Outbound Part-Time
- Municipal Employees Credit Union of Baltimore
- Baltimore, MD
- 29 days ago
- Baltimore, MD
- 29 days ago
QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...
In Person Part TimeCSP-050526 Call Center Representative Customer Service Call Center...
In Person- Boothe's Heating Air Plumbing Drains & Electrical
- Hollywood, MD
- 30+ days ago
- Hollywood, MD
- 30+ days ago
Overview Boothe's Heating, Air, Plumbing & Electric is growing-and we're looking for energetic Call Center Agents to be the voice of our company! If you thrive in a fast-paced, team-oriented...
In PersonIntake Call Center Representative
- Transformations Care Network
- Columbia, MD
- 30+ days ago
- Columbia, MD
- 30+ days ago
As an Intake Call Center Representative, you'll be an essential part of our administrative support team....
In PersonDemographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Maryland
Highest Education Level
Call Center Representatives in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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