Call Center Representative Jobs in Maryland
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...
Job Type Full-time Description Here at Crossroads Community, Inc., we pride ourselves on integrity and providing quality services to our clients. Our mission is to teach skills and to access...
Job Details Job Location : MD - Baltimore, MD Salary Range : Undisclosed Description CARCHEX, a leading seller of vehicle protection plans for over 20 years, is looking to add talented individuals...
Must be able to attend orientation and equipment pick up in Fulton, MD 20759 2+ years of customer service and call center experience required....
. - 1 - 2 years call center experience preferred. - Efficiency with Microsoft Suites, including: Word, Outlook, Excel, and PowerPoint. - Proficient ability to type at greater than 50 words per minute...
Ivyhill is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions premier...
Medical Call Center Representative with a great company located in Salisbury, Maryland. Quality Own it through accountability and commitment. Service Exceed expectations with honor and compassion....
Operator Console Department : Communications Reports To : Communications Supervisor Status : Non-Exempt Mission To improve the health of the communities we serve. Core Values Quality Own it...
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
Summary This position supports our Ellicott City & Glen Burnie Locations, On-Site Workplace is at Mercy Personal Physicians at Glen Burnie The Call Center Operator / Practice Communications...
Call Center Rep - Primary Care/Dermatology
- Silver Spring, MD
- 2 days ago
- Silver Spring, MD
- 2 days ago
Telephone call center experience helpful....
AND Experience: Have one year of experience as a Call Center Trainee or two years of experience as a Call Center Representative in a Call Center environment Including the operation of a computer terminal...
About Us Founded in 1937, the Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the...
Call Center experience preferred....
Position Summary The Bi-lingual Call Center Representative is a key member of the back-office support team for Rekor's customers....
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Maryland
Highest Education Level
Call Center Representatives in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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