Call Center Representative Jobs in Maryland
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
MileOne currently has an exciting opportunity for a Helpdesk Technician in our newly created Towson call center. Hours: Monday - Friday, 9:00 - 5:30 OR 7:30 - 4:00 Compensation: $20.00/hr This is...
TEKsystems Lead Nurture Specialist (Call Center) in Baltimore , Maryland Description Reports To: Lead Nurture Supervisor Role Overview: The Lead Nurture Specialist supports enrollment activities...
Remote WorkMileOne currently has an exciting opportunity for a Helpdesk Technician in our newly created Towson call center. Hours: Monday - Friday, 9:00 - 5:30 OR 7:30 - 4:00 Compensation: $20.00/hr This is...
Ivyhill is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions premier...
Desired Education and Experience High School Diploma with an Associate degree preferred. 2 - 3 years customer facing customer services experience required. 1 - 2 years call center experience preferred...
Onsite Call Center Representative $25/hr Rockville, MD
- Rockville, MD
- 5 days ago
- Rockville, MD
- 5 days ago
About You: 1+ years of call center experience is required. Medical call center experience is desired. Bilingual with English and Spanish fluency is highly preferred....
Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital...
Requirements: Previous call center experience is required (medical call center experience preferred). Strongmunication skills with a professional andpassionate demeanor....
RESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all...
Company Name Blue Dot Heating, Air Conditioning Overview Blue Dot Services has been serving its customers throughout Maryland for over 40 years! It has been serving its customers with HVAC,...
Summary Summary: The Contact Center Agent I uses protocols, guidelines, and appropriate software systems to handle customer requests coming into the Contact Center by phone, EMR portal, LBH...
Summary The Bilingual- Korean Call Center Operator / Practice Communications Coordinator's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary...
Overview At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. As a recognized market leader...
center representative supporting OUR CLIENT, which offers a variety of benefits, including health, dental, vision, prescription, and life insurance for participants and their beneficiaries....
Insight Global Call Center Representative in Middle River , Maryland Job Description A client of Insight Global is looking for a Call Center Representatives to sit fully onsite in Middle River, MD....
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Maryland
Highest Education Level
Call Center Representatives in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Complaint Resolution
- Resolution
- Inside Sales
- Scheduling Appointments
- Customer Satisfaction
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Staffing
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Data Entry
- Typing
- Events
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- Sales
- English
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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