Call Center Representative Jobs in Catonsville, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Representative - Revenue Examiner I (Taxpayer Services Division)
- Annapolis, MD (21 miles from Catonsville, MD)
- 9 hours ago
- Annapolis, MD (21 miles from Catonsville, MD)
- 9 hours ago
Bilingual Call Center Representative - Revenue Examiner I Taxpayer Services Division Recruitment #2......
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Taxpayer Services Division)
- Annapolis, MD (21 miles from Catonsville, MD)
- 9 hours ago
- Annapolis, MD (21 miles from Catonsville, MD)
- 9 hours ago
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) Taxpayer Services Division Recruitment #2......
Call Center Agent - Clinical Research
- Baltimore, MD (6 miles from Catonsville, MD)
- 13 hours ago
- Baltimore, MD (6 miles from Catonsville, MD)
- 13 hours ago
Work Location : onsite in Baltimore, MD At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for clinical research studies conducted at the Parexel...
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Taxpayer Services Division) - #25-000123-0008
- Baltimore, MD (6 miles from Catonsville, MD)
- 2 days ago
- Baltimore, MD (6 miles from Catonsville, MD)
- 2 days ago
Introduction OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this...
- Baltimore, MD (6 miles from Catonsville, MD)
- 2 days ago
- Baltimore, MD (6 miles from Catonsville, MD)
- 2 days ago
Introduction OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (6 miles from Catonsville, MD)
- 2 days ago
- Hanover, MD (6 miles from Catonsville, MD)
- 2 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Inbound Call Center Representative- Burtonsville
- Burtonsville, MD (14 miles from Catonsville, MD)
- 3 days ago
- Burtonsville, MD (14 miles from Catonsville, MD)
- 3 days ago
Added - 08/12/25Inbound Call Center Representative- Burtonsville Administrative & ClericalBurtonsville, Maryland | Submit your Resume Job DescriptionWE HAVE THE JOB FOR YOU!...
- Hyattsville, MD (24 miles from Catonsville, MD)
- 4 days ago
- Hyattsville, MD (24 miles from Catonsville, MD)
- 4 days ago
La Clinica del Pueblo Job Description Job Title: Contact Center Agent Department: Patient Services Supervisor: Health Center Manager Location: On-Site Hyattsville, MD Classification: Non-Exempt...
Call Center Representative - Center of Cancer and Blood Disorders
- Silver Spring, MD (21 miles from Catonsville, MD)
- 5 days ago
- Silver Spring, MD (21 miles from Catonsville, MD)
- 5 days ago
(Required) Equivalent customer service or call center experience and education can be considered in lieu of patient registration, scheduling, insurance screening and verification experience (Required...
Call Center Representative -- SALES
- Cockeysville, MD (16 miles from Catonsville, MD)
- 11 days ago
- Cockeysville, MD (16 miles from Catonsville, MD)
- 11 days ago
Call Center Representative -- SALES (Hunt Valley) Sunrise Group compensation: $40,000-$100,000 employment type: experience level: entry level job title: Call Center Representative Sunrise Group is a...
- Baltimore, MD (6 miles from Catonsville, MD)
- 12 days ago
- Baltimore, MD (6 miles from Catonsville, MD)
- 12 days ago
Summary JOB SUMMARY: The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH...
Call Center Representative - Primary Care
- Silver Spring, MD (21 miles from Catonsville, MD)
- 13 days ago
- Silver Spring, MD (21 miles from Catonsville, MD)
- 13 days ago
Telephone call center experience helpful....
Intake Call Center Representative
- Columbia, MD (8 miles from Catonsville, MD)
- 14 days ago
- Columbia, MD (8 miles from Catonsville, MD)
- 14 days ago
As an Intake Call Center Representative, you'll be an essential part of our administrative support team....
- Gaithersburg, MD (24 miles from Catonsville, MD)
- 17 days ago
- Gaithersburg, MD (24 miles from Catonsville, MD)
- 17 days ago
Contact Center Representative Industry: Healthcare / Nonprofit Location: Rockville, MD Assignment Type: Contract-to-Hire (5-month contract before conversion) Pay: $20-$24/hour (overtime eligible)...
Client Support Specialist - Greater Baltimore, MD Area
- Towson, MD (11 miles from Catonsville, MD)
- 25 days ago
- Towson, MD (11 miles from Catonsville, MD)
- 25 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Demographic Data for Catonsville, MD
Moving to Catonsville, MD? Find some basic demographic data about Catonsville, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Catonsville, MD
Highest Education Level
Call Center Representatives in Catonsville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »