Customer Service Representative Jobs in Catonsville, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Specialist - TS/SCI with Poly
- Annapolis Junction, MD (9 miles from Catonsville, MD)
- 8 days ago
- Annapolis Junction, MD (9 miles from Catonsville, MD)
- 8 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Representative II, Customer Service Ops
- Annapolis, MD (21 miles from Catonsville, MD)
- 1 hour ago
- Annapolis, MD (21 miles from Catonsville, MD)
- 1 hour ago
What Customer Operations Support contributes to Cardinal Health** Responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute...
Bilingual Customer Service Rep -Call Center
- Beltsville, MD (18 miles from Catonsville, MD)
- 1 hour ago
- Beltsville, MD (18 miles from Catonsville, MD)
- 1 hour ago
Join our team and discover why we are a top veteran employer ( and Certified Great Place to Work ( Agile Decision Sciences is seeking a **Bilingual** **Customer Service Representative with call center...
Member Service Representative (Full-Time) - Gambrills
- Gambrills, MD (17 miles from Catonsville, MD)
- 1 hour ago
- Gambrills, MD (17 miles from Catonsville, MD)
- 1 hour ago
Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings,...
Branch Member Service Representative I/II
- Pasadena, MD (15 miles from Catonsville, MD)
- 1 hour ago
- Pasadena, MD (15 miles from Catonsville, MD)
- 1 hour ago
$1000 Signing Bonus effective 1/20/2024 Note: All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO AND exceptionally low premiums for all other PPO...
Member Service Representative (Part-Time) - Gambrills
- Gambrills, MD (17 miles from Catonsville, MD)
- 1 hour ago
- Gambrills, MD (17 miles from Catonsville, MD)
- 1 hour ago
Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings,...
- Annapolis, MD (21 miles from Catonsville, MD)
- 2 hours ago
- Annapolis, MD (21 miles from Catonsville, MD)
- 2 hours ago
At Jackson Hewitt, and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency....
Lead Retail Sales Associate / Customer Service
- Owings Mills, MD (11 miles from Catonsville, MD)
- 3 hours ago
- Owings Mills, MD (11 miles from Catonsville, MD)
- 3 hours ago
Overview Hiring immediately for a lead retail sales associate / customer service representative in the beauty industry....
Customer Service Representative - Inside Sales
- Hyattsville, MD (24 miles from Catonsville, MD)
- 4 hours ago
- Hyattsville, MD (24 miles from Catonsville, MD)
- 4 hours ago
As our Customer Service Representative - Inside Sales, you gain great satisfaction from helping our community with essential services....
- Owings Mills, MD (11 miles from Catonsville, MD)
- 5 hours ago
- Owings Mills, MD (11 miles from Catonsville, MD)
- 5 hours ago
Customer Service Specialist Centric Business Systems - powered by UBEO Owings Mills, MD, US 1 day ago Quick Job type Full-time Quick Job description UBEO Business Services, the premier provider of...
- Bowie, MD (18 miles from Catonsville, MD)
- 8 hours ago
- Bowie, MD (18 miles from Catonsville, MD)
- 8 hours ago
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed...
Body Shop Customer Service Receptionist
- Clarksville, MD (11 miles from Catonsville, MD)
- 8 hours ago
- Clarksville, MD (11 miles from Catonsville, MD)
- 8 hours ago
Company Contact Information: Antwerpen Nissan Clarksville 12451 Auto Dr. Clarksville, MD. 21029 Contact: Shelby Selby ... Body Shop Receptionist: Full Time Job Summary: The Receptionist / Cashier...
Admin Customer Care Representative
- Hyattsville, MD (24 miles from Catonsville, MD)
- 9 hours ago
- Hyattsville, MD (24 miles from Catonsville, MD)
- 9 hours ago
Qualifications: High School or equivalent Associate's or Bachelor's Degree Add, Prior call center experience preferred #LI-ES1 At Ahold Delhaize USA, we provide services to one of the largest portfolios...
Member Service Representative (Part-Time) - Bowie
- Bowie, MD (18 miles from Catonsville, MD)
- 9 hours ago
- Bowie, MD (18 miles from Catonsville, MD)
- 9 hours ago
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA,...
- Capitol Heights, MD (20 miles from Catonsville, MD)
- 13 hours ago
- Capitol Heights, MD (20 miles from Catonsville, MD)
- 13 hours ago
Rexel USA is recognized as a Great Place to Work! Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies: Rexel, Gexpro, Platt &...
Demographic Data for Catonsville, MD
Moving to Catonsville, MD? Find some basic demographic data about Catonsville, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Catonsville, MD
Highest Education Level
Customer Service Representatives in Catonsville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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