Customer Service Representative Jobs in Catonsville, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 217 Jobs

Commercial Service Coordinator

Mallick Plumbing & Heating
Gaithersburg, MD (24 miles from Catonsville, MD)
6 hours ago

Mallick Plumbing & Heating
Gaithersburg, MD (24 miles from Catonsville, MD)
6 hours ago

Our Team isn’t just made up of plumbers - we are sanitary specialists, assisting community members, families and businesses with their plumbing troubles. As a Montgomery County Small Business, we...

Customer Service Return Lane Agent

Hanover, MD (6 miles from Catonsville, MD)
2 hours ago

Hanover, MD (6 miles from Catonsville, MD)
2 hours ago

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...

Veterinary Client Service Representative

Annapolis, MD (21 miles from Catonsville, MD)
4 hours ago

Annapolis, MD (21 miles from Catonsville, MD)
4 hours ago

Veterinary Client Service Representative Veterinary Orthopedic & Sports Medicine Group Full-Time Annapolis Junction, Maryland More than a word, care is present in everything you do. At Veterinary...

Customer Service Representative

Laurel, MD (13 miles from Catonsville, MD)
7 hours ago

Laurel, MD (13 miles from Catonsville, MD)
7 hours ago

CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business!...

Customer Service Delivery Advocate

Baltimore, MD (6 miles from Catonsville, MD)
12 hours ago

Baltimore, MD (6 miles from Catonsville, MD)
12 hours ago

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and...

Customer Service Agent

Berwyn Heights, MD (20 miles from Catonsville, MD)
13 hours ago

Berwyn Heights, MD (20 miles from Catonsville, MD)
13 hours ago

Back to results Customer Service Agent Branches & Operations Full-time College Park, GA, United States Apply now Apply now Ready to elevate your customer service game? At SIXT, you'll be the star...

Savers / Value Village Careers - GreenDrop Customer Service Attendant

Laurel, MD (13 miles from Catonsville, MD)
14 hours ago

Laurel, MD (13 miles from Catonsville, MD)
14 hours ago

Description Job Title: GreenDrop Attendant Pay Range: Our starting pay ranges from $16.00 to $20.00 Savers Benefits Geographic & job eligibility rules may

Customer Service Representative

Elkridge, MD (4 miles from Catonsville, MD)
1 day ago

Elkridge, MD (4 miles from Catonsville, MD)
1 day ago

We are looking to add a Customer Service Representative to our team at TK-9!...

Customer Service Representative

Baltimore, MD (7 miles from Catonsville, MD)
1 day ago

Baltimore, MD (7 miles from Catonsville, MD)
1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative / Teller - $5

Baltimore, MD (6 miles from Catonsville, MD)
1 day ago

Baltimore, MD (6 miles from Catonsville, MD)
1 day ago

FVCbank Customer Service Representative/Teller - Job Description Title: Customer Service Representative/Teller Department(s): Branch / Baltimore Reports to: VP / Business Development / Branch Manager...

Customer Service Tailor

Randallstown, MD (8 miles from Catonsville, MD)
1 day ago

Randallstown, MD (8 miles from Catonsville, MD)
1 day ago

The Customer Service Tailor is responsible for hand stitching, embellishing, finishing, handling and packaging garments while also serving as the first point of contact for clients. This role...

Branch Member Service Representative I/II

Gambrills, MD (17 miles from Catonsville, MD)
2 days ago

Gambrills, MD (17 miles from Catonsville, MD)
2 days ago

$1000 Signing Bonus effective 1/20/2024 Note: All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO AND exceptionally low premiums for all other PPO...

Retail Loss Prevention Customer Service Associate II

Kensington, MD (24 miles from Catonsville, MD)
2 days ago

Kensington, MD (24 miles from Catonsville, MD)
2 days ago

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Customer Service Representative

Laurel, MD (13 miles from Catonsville, MD)
2 days ago

Laurel, MD (13 miles from Catonsville, MD)
2 days ago

Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With...

Customer Service Associate - Temporary

Phoenix, MD (18 miles from Catonsville, MD)
2 days ago

Phoenix, MD (18 miles from Catonsville, MD)
2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

View all 217 jobs

Demographic Data for Catonsville, MD

Moving to Catonsville, MD? Find some basic demographic data about Catonsville, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Catonsville, MD

Local

National

Total Population

50,418

Number of Businesses

1,173

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Customer Service Hub

Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Catonsville, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Catonsville, MD offer the following education background

Bachelor's Degree

31.1%

High School or GED

26.9%

Associate's Degree

16.2%

Vocational Degree or Certification

12.9%

Master's Degree

8.0%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

1.0%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Catonsville, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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