Customer Service Representative Jobs in Catonsville, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Return Lane Agent
- Enterprise Mobility
- Millersville, MD (7 miles from Catonsville, MD)
- moments ago
- Millersville, MD (7 miles from Catonsville, MD)
- moments ago
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the...
In PersonCustomer Service Exit Booth Agent
- Enterprise Mobility
- Millersville, MD (7 miles from Catonsville, MD)
- moments ago
- Millersville, MD (7 miles from Catonsville, MD)
- moments ago
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the...
In PersonCustomer Service Agent With Graphic Design Expertise
- InstantCard
- Annapolis, MD (21 miles from Catonsville, MD)
- moments ago
- Annapolis, MD (21 miles from Catonsville, MD)
- moments ago
un customer service agent with graphic design expertise (Annapolis) InstantCard compensation: $65,000; health, dental, vision; 401k, PTO (22 to start in first year); bonus and other small perks...
HybridCustomer Service Representative (CSR) (04603) - 2708 Mountain Rd
- Domino's Pizza
- Pasadena, MD (15 miles from Catonsville, MD)
- 5 hours ago
- Pasadena, MD (15 miles from Catonsville, MD)
- 5 hours ago
We're looking for upbeat, reliable Customer Service Representatives (CSRs) who bring energy, enthusiasm, and a passion for great service....
In Person- Wegmans
- Columbia, MD (6 miles from Catonsville, MD)
- 17 hours ago
- Columbia, MD (6 miles from Catonsville, MD)
- 17 hours ago
Location: 8855 McGaw Road Columbia, MD 21045 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or older Time Type: Full...
In PersonCustomer Service Representative - Best Friends Pet Hotel
- Best Friends Pet Care
- Gaithersburg, MD (24 miles from Catonsville, MD)
- 17 hours ago
- Gaithersburg, MD (24 miles from Catonsville, MD)
- 17 hours ago
Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service....
In Person- Wegmans Food Markets
- Columbia, MD (8 miles from Catonsville, MD)
- 17 hours ago
- Columbia, MD (8 miles from Catonsville, MD)
- 17 hours ago
Our mission is to provide incredible service and help our customers live healthier, better lives through food. As a part of our sub shop team, you will create fresh sub sandwiches and other...
In PersonCustomer Service Representative
- Baltimore, MD (6 miles from Catonsville, MD)
- 19 hours ago
- Baltimore, MD (6 miles from Catonsville, MD)
- 19 hours ago
Serve as a point of contact for customer inquiries, order updates, and product information -Facilitate customer and visitor check-in ensuring a smooth and professional arrival experience...
In Person- Saia
- Laurel, MD (13 miles from Catonsville, MD)
- 1 day ago
- Laurel, MD (13 miles from Catonsville, MD)
- 1 day ago
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll...
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Capitol Heights, MD (20 miles from Catonsville, MD)
- 1 day ago
- Capitol Heights, MD (20 miles from Catonsville, MD)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $18.15 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonCustomer Service Representative
- U-Haul
- Takoma Park, MD (24 miles from Catonsville, MD)
- 1 day ago
- Takoma Park, MD (24 miles from Catonsville, MD)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonCustomer Service Exit Booth Agent
- National Car Alamo
- Baltimore, MD (6 miles from Catonsville, MD)
- 1 day ago
- Baltimore, MD (6 miles from Catonsville, MD)
- 1 day ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
In Person- Sherwin Williams
- Arbutus, MD (4 miles from Catonsville, MD)
- 1 day ago
- Arbutus, MD (4 miles from Catonsville, MD)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
In Person- ASR Group
- Baltimore, MD (6 miles from Catonsville, MD)
- 1 day ago
- Baltimore, MD (6 miles from Catonsville, MD)
- 1 day ago
The ASR Group family of companies make up the worlds largest refiner and marketer of cane sugar. The companies produce a full line of grocery, industrial, foodservice and specialty sweetener...
In Person- Randstad
- Fulton, MD (12 miles from Catonsville, MD)
- 1 day ago
- Fulton, MD (12 miles from Catonsville, MD)
- 1 day ago
Must have minimum 2 years of Customer Service experience or previous Call Center experience; Healthcare preferred. Great opportunity to get your foot in the door at our prestigious client!...
RemoteDemographic Data for Catonsville, MD
Moving to Catonsville, MD? Find some basic demographic data about Catonsville, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Catonsville, MD
Highest Education Level
Customer Service Representatives in Catonsville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »