Call Center Representative Jobs in Kentucky
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
We are looking for someone with: -previous call center experience, who is okay with handling large amounts of phone calls daily MUST HAVE PREVIOUS CALL CENTER EXPERIENCE REFLECTED ON RESUME -High school...
Patient Support Representative call center Onsite – Louisville, KY 10299
- Louisville, KY
- 1 day ago
- Louisville, KY
- 1 day ago
For immediate consideration please send resume to ... (title: Patient Support Representative) Overview Independent specialty pharmacy company is looking for reliable Patient Support Representative...
Client Support Specialist Dec 2024 / May 2025 Grads
- Louisville, KY
- 1 day ago
- Louisville, KY
- 1 day ago
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow,...
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit...
Call Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote WorkMember Resource Phone Specialist / Call Center Are you ready to join a team that is committed to hardworking Kentuckians? If so, Abound Credit Union might be the place for you! We are driven by...
RemX is seeking experienced Re-Enrollment Advocate for our client. Titles: Re-Enrollment Advocate (REA) Employment Type: Seasonal Contract with chance to convert to perm Location: Onsite |...
Job Description: Baptist Health is looking for a Call Center Specialist to join our team in Madisonville, KY The Call Center Specialist r esponds to all patient calls timely, assists patients in...
center experience required High school graduate or equivalent Able to multi-task while providing accurate, efficient and exceptional service Excellent communication skills and a positive demeanor Proven...
Job Title: Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs....
$17.00 Call Center Representative-Re-enrollment
- Louisville, KY
- 17 days ago
- Louisville, KY
- 17 days ago
RESPONSIBILITIES: Handled approximately 70 – 90 inbound calls daily. Place outbound calls as needed to Dr. Offices/Insurance companies to validate information Calls are related to patient care,...
Bilingual (Spanish)HR Call Center Representative
- Louisville, KY
- 21 days ago
- Louisville, KY
- 21 days ago
The HR Call Center Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment....
Remote WorkHR Call Center Representative 3 decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects....
Remote WorkRemx Staffing is searching for experienced high volume call center representatives that are great at multitasking and live in the Louisville, KY area. This is a Onsite position ( not remote)....
The primary responsibility of the Call Center Representative is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify prospects, and schedule...
Demographic Data for Kentucky
Moving to Kentucky? Find some basic demographic data about Kentucky below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kentucky
Highest Education Level
Call Center Representatives in Kentucky offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Complaint Resolution
- Resolution
- Inside Sales
- Scheduling Appointments
- Customer Satisfaction
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Staffing
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Data Entry
- Typing
- Events
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- Sales
- English
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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