Call Center Representative Jobs in Kentucky
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Clinical Patient Access Specialist- Call Center (LPN, CMA, RMA, EMT Required)
- Fort Mitchell, KY
- 1 day ago
- Fort Mitchell, KY
- 1 day ago
Job Type: Regular Scheduled Hours: 40 Job Summary: Reports to the Clinical Patient Access Manager or Patient Access Manager, the Clinical Patient Access Specialist is primarily responsible for...
Remote WorkCall Center Rep, Medical Answering Service- Remote
- Louisville, KY
- 1 day ago
- Louisville, KY
- 1 day ago
The Call Center Representative will use the appropriate procedures, tools and equipment to answer inquiries and relay messages. Must be able to work Holidays....
Remote WorkPOSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkWe are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkKENTUCKY only - Work at Home Call Center Representative
- Rineyville, KY
- 7 days ago
- Rineyville, KY
- 7 days ago
Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: Work in a blended...
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are you a natural problem solver with a...
Client Support Specialist Faithful Financial Co, LLC Lexington, KY, us 4 days ago Quick Job type Full-time Quick Job description Job Description Looking for flexible remote work where you can make...
Remote WorkAt ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow,...
Crisis Line Specialist - Call Center Location: Owensboro, KY Description: The Crisis Line Specialist is responsible for providing immediate, confidential, and empathetic support to individuals...
Center Experience with HIPAA and patient services What happens next Once you apply, youll proceed to the next steps if your skills and experience look like a good fit....
Center Experience with HIPAA and patient services What happens next Once you apply, youll proceed to the next steps if your skills and experience look like a good fit....
988 Specialist - Call Center Location: Owensboro, KY Description: The 988 Specialist is responsible for providing immediate, confidential, and compassionate support to individuals in crisis via...
Healthcare Call Center Representative Scheduler
- Louisville, KY
- 20 days ago
- Louisville, KY
- 20 days ago
Preferred Skills Prior medical office experience or prior call center experience Prior experience in pre-registration and/or scheduling call center, customer service If you would like to be part of...
Remote WorkHealthcare Call Center Representative - Primary Care
- Lexington, KY
- 26 days ago
- Lexington, KY
- 26 days ago
Job Description: Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2525 Harrodsburg Rd, Lexington, KY 40504. 1st shift...
Remote WorkDemographic Data for Kentucky
Moving to Kentucky? Find some basic demographic data about Kentucky below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kentucky
Highest Education Level
Call Center Representatives in Kentucky offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Account Management
- Telephone Skills
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Microsoft Outlook
- Driving
- Negotiation
- Investigation
- Verbal Communication
- Typing
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Team Building
- Policy Development
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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