Call Center Representative Jobs in Kentucky
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkRemedy Staffing is hiring Call Center Reps in Lexington KY! Working in Office Pay is $14-$15.50 per hour, depending on shift. Schedules: 10am-12:30am Availability required, different schedules...
Chewy Pharmacy is hiring with starting wages up to $18.25 per hour JOB SUMMARY: Chewy, the fastest growing licensed pharmacy e-commerce retail business in the market today, is seeking Full-Time...
Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: Work in a blended...
Patient Support Representative call center Onsite – Louisville, KY 40299
- Louisville, KY
- 13 days ago
- Louisville, KY
- 13 days ago
For immediate consideration please send resume to ... (title: Patient support Louisville KY) Overview Independent specialty pharmacy company is looking for reliable Patient Support Representative...
Join Dynata's Virtual Call Center team as a bilingual part-time telephone interviewer and earn extra cash remotely! We are looking for talented bilingual call center survey agents to perform...
Sr Email/Chat Contact Center Representative - Banking Support
- Frankfort, KY
- 16 days ago
- Frankfort, KY
- 16 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
$17/Hr. Onsite Patient Support Representative (Call Center)
- Louisville, KY
- 27 days ago
- Louisville, KY
- 27 days ago
Requirements: Able to work onsite in Louisville KY - Previous Call Center experience. (1 + year preferred) Previous experience with high-volume calls - Good communication skills (verbal and written)...
center experience required High school graduate or equivalent Able to multi-task while providing accurate, efficient and exceptional service Excellent communication skills and a positive demeanor Proven...
CALL CENTER REPRESENTATIVE Louisville, KY Description RemX is seeking experienced Re-Enrollment Advocate for our client....
center experience is preferred....
Call Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote WorkJob Description: Baptist Health is looking for a Call Center Specialist to join our team in Madisonville, KY The Call Center Specialist r esponds to all patient calls timely, assists patients in...
1720 FT Contact Center Agent - Shelbyville, KY
- Shelbyville, KY
- 60+ days ago
- Shelbyville, KY
- 60+ days ago
1720 FT Contact Center Agent - Shelbyville, KY German American Bancorp Shelbyville, KY Full-time Finance Posted on November 02, 2024 Job Title: 1720 FT Contact Center Agent - Shelbyville, KY...
Responsibilities Universal Health Services, Inc. (UHS) is one of the nations' largest and most respected health care management companies, operating through its subsidiaries acute care hospitals,...
Demographic Data for Kentucky
Moving to Kentucky? Find some basic demographic data about Kentucky below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kentucky
Highest Education Level
Call Center Representatives in Kentucky offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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