Call Center Representative- Spanish And English - Pay $18/hr- $20/hr

Bilingual Customer Service / Call Center Associate (English/Spanish) Pay Rate: $18-$20 per hour Schedule: Monday-Friday, 8:30 AM-5:00 PM Employment Type: Contract-to-hire Job Overview: We are seeking a Bilingual Customer Service / Call Center Associate who is fluent in both English and Spanish. This role involves handling customer inquiries, providing accurate information, and resolving issues through inbound and outbound calls. The ideal candidate is customer-focused, professional, and comfortable working in a fast-paced call center environment. Key Responsibilities: Handle inbound and outbound customer calls in English and Spanish Respond to customer questions regarding services, accounts, and processes Resolve customer issues efficiently and professionally Document all customer interactions accurately in internal systems Follow call center procedures and quality standards Escalate complex issues to appropriate teams when needed Maintain a high level of customer satisfaction Required Qualifications: Fluency in both English and Spanish (spoken and written) Previous customer service or call center experience preferred Strong communication and listening skills Basic computer skills and ability to navigate multiple systems Reliable attendance and punctuality Ability to work a full-time day shift Compensation & Schedule: Hourly pay range: $18-$20, Based on experience Day shift: 8:30 AM-5:00 PM Contract-to-hire opportunity with potential for long-term employment Job Type & Location This is a Contract to Hire position based out of Louisville, KY 40210. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Louisville,KY 40210. Application Deadline This position is anticipated to close on Apr 17, 2026. About Aerotek: We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.