Call Center Representative Jobs in Zionsville, IN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative III
- Indianapolis, IN (17 miles from Zionsville, IN)
- 14 hours ago
- Indianapolis, IN (17 miles from Zionsville, IN)
- 14 hours ago
Trustmarks mission is to improve wellbeing for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust....
- Fishers, IN (23 miles from Zionsville, IN)
- 15 hours ago
- Fishers, IN (23 miles from Zionsville, IN)
- 15 hours ago
Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** At Thermo Fisher Scientific, youll join a purpose-driven team that shares your passion for improving...
ONSITE Traffic Monitoring Operator/Call Center - Indianapolis, IN
- Indianapolis, IN (17 miles from Zionsville, IN)
- 2 days ago
- Indianapolis, IN (17 miles from Zionsville, IN)
- 2 days ago
Company Description At AECOM, were delivering a better world. We believe infrastructure creates opportunity for everyone. Whether its improving your commute, keeping the lights on, providing...
- Indianapolis, IN (17 miles from Zionsville, IN)
- 8 days ago
- Indianapolis, IN (17 miles from Zionsville, IN)
- 8 days ago
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
- Indianapolis, IN (17 miles from Zionsville, IN)
- 12 days ago
- Indianapolis, IN (17 miles from Zionsville, IN)
- 12 days ago
Job Description: Company: Total Shape Location: Work From Home (Remote) Salary: $700 - $900 USD/month Key Responsibilities: Answer incoming calls and respond to customer queries Make outbound...
Remote Work- Noblesville, IN (18 miles from Zionsville, IN)
- 12 days ago
- Noblesville, IN (18 miles from Zionsville, IN)
- 12 days ago
Cellular Sales Call Center Representative (Outbound) Are you a highly motivated and results-driven individual with a knack for connecting with people?...
- Indianapolis, IN (17 miles from Zionsville, IN)
- 30+ days ago
- Indianapolis, IN (17 miles from Zionsville, IN)
- 30+ days ago
Call center representatives will join our mission to “Make the tech in the truck more efficient” and embrace our vision to “Enhance lives through solutions.”...
- Indianapolis, IN (17 miles from Zionsville, IN)
- 45+ days ago
- Indianapolis, IN (17 miles from Zionsville, IN)
- 45+ days ago
POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Manager PAY GRADE: 7 DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE : The primary purpose of this position is...
Demographic Data for Zionsville, IN
Moving to Zionsville, IN? Find some basic demographic data about Zionsville, IN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Zionsville, IN
Highest Education Level
Call Center Representatives in Zionsville, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Negotiation
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Collaboration
- Interpersonal Skills
- English
- Spanish
- Microsoft PowerPoint
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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